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  • CL9 - Writing Component JENNY MAMANI CHATI

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    The customer wants to return a TV that stopped working when they took it home, even though it worked fine in the store. The store thinks a replacement is not possible due to their policies. In a 3 sentence response, the writer: 1) Apologizes for any inconvenience but notes an immediate replacement may not be allowed. 2) Asks for more details on the TV issues to properly evaluate the situation. 3) Assures the customer the store is committed to supporting them and finding a positive resolution.

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    CL9- Writing Component JENNY MAMANI CHATI

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    The customer wants to return a TV that stopped working when they took it home, even though it worked fine in the store. The store thinks a replacement is not possible due to their policies. In a 3 sentence response, the writer: 1) Apologizes for any inconvenience but notes an immediate replacement may not be allowed. 2) Asks for more details on the TV issues to properly evaluate the situation. 3) Assures the customer the store is committed to supporting them and finding a positive resolution.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    12 views1 page

    CL9 - Writing Component JENNY MAMANI CHATI

    Uploaded by

    76106493
    The customer wants to return a TV that stopped working when they took it home, even though it worked fine in the store. The store thinks a replacement is not possible due to their policies. In a 3 sentence response, the writer: 1) Apologizes for any inconvenience but notes an immediate replacement may not be allowed. 2) Asks for more details on the TV issues to properly evaluate the situation. 3) Assures the customer the store is committed to supporting them and finding a positive resolution.

    Copyright:

    © All Rights Reserved
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    of 1

    CL VIRTUAL PROGRAM

    Writing Component
    MIDTERM EXAM

    NAME: ________JENNY KATHERINE MAMANI CHATI


    _________________________________

    CL9

    WRITE A MESSAGE SAYING YOU ARE SORRY FOR THE FOLLOWING SITUATION:

    A. A CUSTOMER AT YOUR ELECTRONICS STORE WANTS TO RETURN A TV SET BECAUSE


    IT DIDN’T WORK WHEN THEY TURNED IT ON AT HOME. BEFORE THEY TOOK IT HOME,
    THEY TRIED IT IN THE STORE AND THERE WAS NO PROBLEM. THE CUSTOMER WANTS A
    NEW TV SET. YOU THINK THIS IS NOT POSSIBLE.

    (100-120 words)

    We sincerely apologize for any inconvenience caused. Your satisfaction is of


    the utmost importance to us and we appreciate your patience during this matter.
    While an immediate replacement may not be possible due to store policies, we
    are committed to finding a suitable solution.

    To better assist you, could you provide additional details on the specific
    problems with the TV at home? This information will allow us to thoroughly
    evaluate the situation and explore options.

    Our team is here to support you throughout this process, ensuring a positive
    resolution. We are determined to address your concerns promptly.

    Thank you for your understanding and cooperation as we work to resolve this
    matter.

    Regards

    Jenny

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