MOHAMED ABDALRAZIG IBRAHEEM

Al Majaz Sharjah, UAE • Mobile: +971509833198 • Email: m.a.alrazig7@gmail.com

PROFESSIONAL SUMMARY
Motivated and customer-focused IT professional with a strong background in IT service desk and application
support, seeking the IT Application Support and Admin role for a leading semi-government organization in
Dubai. Bringing relevant experience, relevant certifications, and a commitment to providing exceptional
technical support.
SKILLS
 Operating Systems: Windows, macOS
 Networking Concepts: TCP/IP, DNS, DHCP, ...
 Communication and User Support
 Continuous Improvement and Collaboration
WORK EXPERIENCE
Network Engineer, WNB May 20222 – October 2022
 Installed, configured, and maintained computer systems and networks, ensuring seamless operations.
 Provided exceptional technical support to end users, addressing hardware and software concerns effectively.
 Deployed and managed advanced security solutions, including antivirus software and firewalls, ensuring
robust cyber defenses.
 Responded to and resolved IT support requests via phone, email, and ticketing system.
 Diagnosed and troubleshooted hardware, software, and network-related issues.
 L2/L3 support
 Communicated effectively with users, providing updates on issue status and resolution progress.
 Maintained confidentiality and data security while handling user information.
 Configured and managed network switches and routers to ensure optimal performance and connectivity.
QUALIFICATIONS
Certifications

 PCNSE

 CCNP S-core

 CCNP S-ISE
 CCNP SECURITY
COURSES

 CCNA
 F5 LTM
 NSE4 security
Education
B.Sc. (Honors): Telecommunication Engineering (2014 - 2019)
Future University.