Student Name: Juntilla Angel Mae G.

Date: October 07, 2023

Subject: FOOD AND BEVERAGE SERVICES Section: BSHM 2F Evening

Instruction:
Look for a Food and Beverage establishments. Provide a sample of customer feedback or reviews of a restaurant.
Analyze the feedback and identify the common issues or positive aspects.

1. Assessment based on the feedback.

Customer Service:

Strength: Friendly staff, quick service. As the customer’s negative feedback said that the staff are only nicer when you
dress well

Improvement: Encourage staff to treat customer fair enough and engage with customers more proactively.

Food Quality:

Strength: Their pastries and cakes is in the perfect balance of sweetnees and lightness.

Improvement: Ensure consistent portion sizes based on the prices.

Cleanliness:

Strength: Tidy and fresh area.

Improvement: They need to add more space to be more spacious.

Ambiance:

Strength: Chic and Instagrammable.

Improvement: Maintain consistent lighting, add more seating options for larger groups and let customers to sit
anywhere they want.
Menu Variety:

Strength: Diverse menu, Prices and visitors' opinions on dishes.

Improvement: Periodically update the menu, provide detailed pastries and cakes descriptions.

Pricing:

Strength: Pricey

Improvement: Offer budget-friendly options, clarify additional charges.

COVID-19 Safety Measures:

Strength: Visible safety measures.

Improvement: Stay updated with local guidelines, and communicate safety practices to customers.

2. Recommendations based on feedback.

• Positive feedback: They should improve the competence of the staff, keep the standards high, and keep the
varied menu fresh and up-to-date. Never raise the pricing, and nobody likes a stiff atmosphere.
• Negative feedback: They should make the staff more friendly and consistent, fix the size of the portions, put
cleaning first, make the lighting the same, and change the menu often. Clear pricing and safety measures are
very important.

3. Suggest improvements based on feedback.

• Training should be improved across the board to provide superior service to customers. Ensure that the food's
quality and portion quantities remain consistent. Increase the level of cleanliness, continually refresh the menu,
keep the atmosphere chic and instagrammable, and comply with all COVID-19 safety requirements.