Final Exam

Name: ______________________________ Date: _______________

Year and Course: ______________________________ Score: _________/88

Read the following instructions carefully before beginning the exam:

1. You will find an answer sheet attached to this question paper. Ensure that your name, Year
and Course, and Date of Exam
2. This question paper consists of 38 questions. Each question has four options, labeled a, b, c,
and d. Choose the correct answer for each question. Points per question: Theory (1 point
each); and Problems (3 points each; 1 for each incorrect answer; and 0 for no answer). Total
Score: 88
3. Write your selected answer for each question in the corresponding space on the answer sheet.

Your Answers:

1. ________ 14. ________ 27. ________

2. ________ 15. ________ 28. ________

3. ________ 16. ________ 29. ________

4. ________ 17. ________ 30. ________

5. ________ 18. ________ 31. ________

6. ________ 19. ________ 32. ________

7. ________ 20. ________ 33. ________

8. ________ 21. ________ 34. ________

9. ________ 22. ________ 35. ________

10. ________ 23. ________ 36. ________

11. ________ 24. ________ 37. ________

12. ________ 25. ________ 38. ________

13. ________ 26. ________

Theory:

1. What are the two main advantages of simulation a. λ=μ

according to the file? b. λ<μ
a. It can include real world complications and allow c. λ>μ
what-if questions d. λ+μ=1
b. It is fast and cheap
c. It can handle complex and realistic situations 8. Which of the following performance measures is
d. It can generate optimal solutions and insights associated with waiting line systems?
a. Service rate
2. What is the formula for the utilization factor (U) in a b. Utilization rate
queuing system? c. Waiting time
a. Service rate / Arrival rate d. All of the above
b. Arrival rate / Service rate
c. Arrival rate * Service rate 9. What is the name of the method of simulation that
d. (Service rate - Arrival rate) / Service rate involves random sampling of the probabilistic
elements of the problem?
3. What is the arrival rate in a queuing system? a. Monte Carlo
a. The rate at which customers leave the system b. Markov Chain
b. The rate at which service is provided c. Bootstrap
c. The rate at which customers join the system d. Latin Hypercube
d. The rate at which customers complain
10. Simulation in operations research is used for:
4. Which characteristic of the calling population is a. Solving optimization problems
frequently estimated by the Poisson Distribution in b. Analyzing complex systems through imitation
queuing problems? c. Calculating exact solutions to mathematical
a. Size of the calling population models
b. Behavior of Arrivals d. Conducting statistical analysis
c. All of the above
d. Pattern of arrivals at the system 11. What is the primary advantage of simulation over
analytical methods in solving complex problems?
5. In a Single Channel with Poisson Arrivals and Any a. Speed
Service Time Distribution, which is its assumption b. Precision
among the choices? c. Flexibility
a. The same distribution of service times applies to d. Cost-effectiveness
all customers
b. Arrivals are served on a FIFO basis 12. What is the name of the technique that duplicates
c. There is no balking or reneging the features, appearance and characteristics of a
d. Arrivals are independent of preceding arrivals, real system?
but the average number of arrivals (arrival rate) a. Optimization
does not change over time b. Forecasting
c. Linear Programming
6. In a queuing system, the term "queue discipline" d. Simulation
refers to:
a. The order in which customers arrive at the 13. In a simulation model, what does the term "random
queue variable" represent?
b. The rules governing the order in which a. A variable whose values are subject to chance
customers are served or uncertainty
c. The length of the queue b. A variable with a fixed and constant value
d. The location of the queue in the facility c. A variable that varies over time in a deterministic
manner
7. What is the relationship between arrival rate (λ) and d. A variable that cannot be simulated
service rate (μ) in a queuing system to achieve a
stable system?
Problems:

Problem 1: RAC’s Bank of Davao City has one outside drive-up teller. It takes the teller an average of 4 minutes to
serve a bank customer. Customers arrive at the drive-up window at a rate of 12 per hour. The bank operations
officer is currently analyzing the possibility of adding a second drive-up window, at an annual cost of Php200,000.
It is assumed that arriving cars would be equally divided between both windows. The operations officer estimates
that each minute’s reduction in customer waiting time would increase the bank’s revenue by Php20,000 annually.

14. What is the current utilization of the single-drive up window at RAC’s Bank of Davao City?
a. 0.2
b. 0.4
c. 0.6
d. 0.8

15. If a second drive-up window is added, how would the service rate (μ') change compared to the current system?
a. It would decrease
b. It would remain the same
c. It would double
d. It would triple

16. What is the utilization of the proposed system with two drive-up windows?
a. 0.2
b. 0.4
c. 0.6
d. 0.8

17. If the second drive-up window is added, what is the expected annual revenue increase according to the operations
officer's estimate?
a. Php 100,000
b. Php 200,000
c. Php 400,000
d. Php 600,000

Problem 2 Chef RAC serves meals from a food truck that he operates inside the University of Southeastern
Philippines during events. During these events, customers arrive at the food truck with an arrival rate of 1.25
customers per minute. Chef RAC has a service rate of 2 customers per minute. Assume Poisson arrivals and
exponential service times.

18. What is the average number of customers waiting for service?

a. 0.3846
b. 0.6154
c. 0.8333
d. 1.0417

19. What is the average time a customer waits for service to begin?
a. 0.3846
b. 0.6154
c. 0.8333
d. 1.0417

20. Chef RAC is considering hiring an additional staff member to decrease customer waiting times. What impact would an
increase in service rate have on the average waiting time for customers?
a. Average waiting time will increase.
b. Average waiting time will decrease.
c. Average waiting time will remain unchanged.
d. Impact cannot be determined without additional information.

21. Chef RAC wants to implement a priority system for certain customers. What factor should Chef RAC consider to
determine which customers receive priority?
 a. Arrival rate
b. Service rate
c. Average waiting time
d. Customer type or priority

22. Chef RAC is concerned about the potential revenue loss due to customers leaving if the waiting time is too long. What
metric should Chef RAC focus on to address this concern?
a. Arrival rate
b. Service rate
c. Utilization factor
d. Probability of waiting

23. Chef RAC is considering implementing an online pre-ordering system. How might this impact the queuing system?
a. Increase in arrival rate
b. Decrease in service rate
c. Reduction in the number of customers waiting
d. No impact on the queuing system

Problem 3. The daily demand for radial tires at RACs Auto Tire over the past 200 days is shown below:

Demand for Tires Frequency

0 10
1 20
2 40
3 60
4 40
5 30

Random
Day Number
Numbers
1 86
2 71
3 93
4 10
5 37
6 83
7 63
8 78
9 92
10 75
Total 10-day
Demand

Based on the data provided, answer the following questions:

24. What is the daily demand for radial tires corresponding to a random number of 71?
a. 3
b. 4
c. 5
d. 2

25. On Day 4, the random number 10 corresponds to which daily demand interval?
a. 0 – 5
b. 6 – 15
 c. 16 – 35
d. 36 – 65

26. What is the cumulative probability associated with a daily demand of 3?

a. 0.15
b. 0.35
c. 0.65
d. 0.85

27. If the random number 93 is generated on a particular day, what is the corresponding daily demand?
a. 3
b. 4
c. 5
d. 2

28. What is the total 10-day demand for radial tires based on the provided random numbers?
a. 35
b. 38
c. 42
d. 45

29. If a random number falls in the interval [36 - 65], what is the corresponding daily demand?
a. 2
b. 3
c. 4
d. 5

30. What is the probability of having a daily demand of 2 or less radial tires?
a. 0.15
b. 0.25
c. 0.35
d. 0.45

31. If the random number 50 is generated on a particular day, what is the corresponding daily demand?
a. 2
b. 3
c. 4
d. 5

32. On Day 7, the random number 63 corresponds to which daily demand interval?
a. 0 – 5
b. 6 – 15
c. 16 – 35
d. 36 – 65

33. What is the probability of having a daily demand of exactly 1 radial tire?
a. 0.05
b. 0.10
c. 0.20
d. 0.30
Problem 4. Burlington Socks sells their product to wholesalers. The Mindanao Manager wanted to simulate the
number of socks that will be sold in the next 5 weeks. The information is provided below:

Demand for Tires Probability

0 3%
100 12%
200 20%
300 35%
400 20%
500 10%

Random
Week Number
Numbers
1 80
2 79
3 19
4 6
5 25
Total 5-week Demand

34. What is the total demand for socks over the 5-week period according to the simulation?
a. 1000
b. 1200
c. 1300
d. 1500

35. What is the demand for socks in the first week according to the simulation?
a. 100
b. 200
c. 300
d. 400

36. What is the probability of the demand being 400 socks?

a. 10%
b. 20%
c. 30%
d. 35%

37. What is the demand for socks in the fourth week according to the simulation?
a. 100
b. 200
c. 300
d. 400

38. What is the cumulative probability for a demand of 200 socks?

a. 15
b. 35
c. 70
d. 90