SILANG CAVITE MUNICIPAL HALL Issue Date: 7/14/2023

Quality Management System Procedure Rev. No.: 0

Rev. Date: -
Frontline Services Procedure Page: 1/30
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Rev Prepared
Description of Change
No. by
0 Procedures about Case Management of Violence Against Women &
Children (VAWC) & Trafficked Victim Survivor

Prepared by: Reviewed by: Approved by:

_______________________ ____________________________ __________________________

Document Control Officer Quality Management Representative Mayor

 SILANG CAVITE MUNICIPAL HALL Issue Date: 7/14/2023
Quality Management System Procedure Rev. No.: 0
Rev. Date: -
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OBJECTIVE:
To to create, administer, and implement comprehensive social welfare
programs to improve the living conditions and empower disadvantaged children,
youth, women, seniors, people with disabilities, families in crisis or at risk, and
communities in need.

SCOPE:
This covers the specified social services and programs that are offered by the office.

REFERENCE DOCUMENTS:
 Quality Management System Manual
 ISO 9001:2015 Quality Standard
 ISO 9001:2015 Quality Fundamentals and Vocabulary
 RA 5416: Social Welfare Act of 1968
 RA 7160: Local Government Code of 1991
 RA 9262 - Anti-Violence Against Women & Children (VAWC)
 RA 11930: Anti-online Sexual Abuse or Exploitation of Children (OSAEC) & Anti-Child
Sexual Abuse or Exploitation Materials (CSAEM) Act
 RA 11596: An Act Prohibiting the Practice of Child Marriage and Imposing Penalties for
Violations Thereof
 RA 11648: Anti-Rape Law
 RA 7610: Special Protection of Children Against Abuse, Exploitation & Discrimination
Act
 RA 10634: Expanded Anti-Trafficking in Persons Act
 Presidential Decree No. 603: The Child And Youth Welfare Code
 RA 9710: Magna Carta for Women
 Citizen’s Charter

DEFINITION OF TERMS:
DSWD - Department of Social Welfare & Development
MSWDO - Municipal Social Welfare & Development Office, local government unit of DSWD
RSW/SWDO - Registered Social Worker/Social Worker Development Officer, A
professional who specialize in clinical counselling are trained to conduct assessments of
an individual's functioning; including their biological, psychological, social, emotional and
cultural needs.
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ACTIVITIES RESPONSIBLE DETAILS

Case Management of Violence Against Women & Children (VAWC) &
Trafficked Victim Survivor

Start

1.0 In case of Medical 1.0 The social worker as manager will be

entry of victim- Workers, responsible in the case management
survivor to MSWDO Staff,
MSWDO RSW

1.1 The client will provide comfort & needs

1.1 Provide Medical
including medical care and treatment,
Immediate Workers,
temporary shelter, food, clothing,
comfort to client MSWDO Staff,
transportation, etc.
& meet immediate Registered
needs Social Worker

1.2 Informing of MSWDO Staff/ 1.2 The Social Worker will Inform his/her rights
client of his/her Registered and available services
rights & available Social
services Worker/Client

1.3 Interview & 1.3 The Social Worker will Conduct interview and
Registered
assessment of the assessment for profiling
Social Worker
client

1.4 The Social Worker will conduct a possible

1.4 Crisis Registered
intervention for the welfare of the victim-
Intervention Social Worker
survivor

A
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ACTIVITIES RESPONSIBLE DETAILS

1.5 Counseling 1.5 The Social worker will conduct therapeutic

Registered
and facilitation of counselling & facilitate safety and security
Social Worker
the client planning with the client

1.6 Referral of 1.6 The Social Worker will refer the victim-
Registered
victim-survivor for survivor for other services based on initial
Social Worker
other services assessment and plans:
a. Immediate remedial care/treatment
b. Temporary Shelter, if needed;
c. Legal advice or counseling.

1.7 Reintegration 1.7 Work out initial recovery and reintegration

Registered
plan of the victim- plan with client
Social Worker
survivor

End

Records
1. Logbook
2.