Municipal Social Welfare and

Development Office

External Services

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1. MUNICIPAL SOCIAL WELFARE FUNDS
Provision of immediate psycho-social intervention as well as limited financial and
material to individuals in crisis situation thru: Medical, Transportation, Burial,
Educational, Food and Non-food and other support services

Office or Division: Municipal Social Welfare and Development Office

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Individuals/Families in Crisis
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For HOSPITAL BILL
Barangay Certificate of Indigency (1 Barangay Hall - where the client resides
Original)
Valid ID (1 photocopy) Any government entity issuing valid ID
Medical Certificate or Certificate of Attending Physician
Confinement (1 photocopy)
Hospital Bill (1 Photocopy) Hospital where the patient is confined
For MEDICINES AND LABORATORY
Barangay Certificate of Indigency (1 Barangay Hall - where the client resides
Original)
Valid ID (1 photocopy) Any government entity issuing valid ID
Doctors’ Prescription OR Laboratory Attending Physician
Request (1 Photocopy)
For BURIAL
Barangay Certificate of Indigency (1 Barangay Hall - where the client resides
Original)
Valid ID (1 photocopy) Any government entity issuing valid ID
Funeral Contract (1 Photocopy) Funeral Homes
Death Certificate (1 Photocopy) Local Civil Registrar
For Educational
Barangay Certificate of Indigency (1 Barangay Hall - where the client resides
Original)
Valid ID (1 photocopy) Any government entity issuing valid ID
Statement of Account (1 Photocopy) School where the student is studying
For OTHER SUPPORT AND SERVICES
Barangay Certificate of Indigency (1 Barangay Hall - where the client resides
Original)
Valid ID (1 photocopy) Any government entity issuing valid ID
Other legal document (1 Photocopy) PNP, BFP, BDRRM, MDRRM, COURT
(Depending on the case presented by the client)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Go to the Mayors MAYOR’S
office to with the OFFICE
requirements and get 1.0 Intake and None 3 minutes Mayor’s Office Staff
an approval slip. Interview.
1.1 Provision of
requirements and
issuance of
approval slip.

2. Submit the MSWD Office

requirements along 2.0 Review of None 5 minutes MSWD Office –

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 with the approval slip. documents AICS Personnel
submitted
2.1 Prepare
required
documents
(Obligation
Request,
Vouchers &
Certificate of
Eligibility)
Approval of
vouchers and
release of
assistance.
Total None 8 minutes

2. COMMUNITY BASED-SERVICES
Promotion and protection of the rights of the poor and vulnerable and disadvantage.
This is one of the most tedious of all the program because this needs longer time and
coordination with different stakeholders. Psycho-social interventions is the main process
being done. It involves giving immediate relief to psychological and emotional issues
under specific circumstances.

Office or Division: Municipal Social Welfare and Development Office

Classification: Highly Technical
Type of G2C – Government to Client
Transaction: G2O – Government to Other Agencies
G2G – Government to Government
Who may avail:  Women In-Especially Difficult Condition (WEDC)
 Family Heads and Others In-Need of Assistance (FHONA)
 Children In-Need of Special Protection (CNSP)
 Children In-Conflict with the Law (CILC) and Children at Risk
(CAR)
 Persons Who Used Drugs (PWUD)
Others
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Any Necessary Legal Requirements PNP, BFP, BDRRM, MDRRM, COURT
(Depending on the case presented by the client)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE

1. Approach MSWD 1.0Intake

Staff and Present the Interview None Case to case
Assistance Needed 1.1Counselling basis
SOCIAL WORKER
FURTHER (1 Hour
ACTIONS IF minimum
NEEDED counseling
1.2 Making of duration)
Case Study
Report
1.3 Assist or

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 Referral client
to other
involved
agencies
1.4 Conduct
rescue
operation with
PNP when
necessary
1.5 Assistance in
filing legal
case,
undergoing
medico legal,
court hearing
and
psychological
evaluation
1.6 Conduct of
diversion
program for
CILC and
intervention
program for
Children at
Risk
1.7 Provision of
food and non-food
assistance
1.8 Conduct Home
Visit, school,
and
community
visit. Follow
up, Monitoring
and Evaluation
TOTAL None 1 hour and
more

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3. SECURING SOLO PARENT IDENTIFICATION CARD (ID)
RA 8972 or the Solo Parent’s Welfare Act provides for benefits and privileges to solo
parents and their children. The MSWD primary role is the assessment, registration, and
issuance Solo Parent ID to qualified solo parent.
Office or Division: Municipal Social Welfare and Development Office
Classification: Simple
Type of Transaction: G2C – Government to Client
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certification of the Solo Barangay Hall where the client resides
Parent
1x1 Colored ID Picture (2 Any government entity issuing valid ID
photocopies)
Intake Form To be given by Solo Parent Personnel
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit requirements, 1.0 Intake and
and fill up intake form Interview None
1.1 Encoding of 10 minutes MSWD Staff – Solo
information Parent Focal
1.2 Validation of Person
the
correctness
of
information
and spelling
by the client
Validation at
the
community
level

2. Present self for 2.0 Printing of ID

interview and waits for and
the release of ID Signature None 5 minutes
2.1 Issue ID to MSWD Staff – Solo
the client and Parent Focal
provide further Person
information
about the usage
of ID and other
benefits
2.2 Encoding to
Solo Parent
Masterlist
TOTAL None 15 minutes

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4. TRAVEL CLEARANCE FOR MINORS
Travel Clearance is issued by the Department of Social Welfare and Development
(DSWD) to lessen the incidence of child abduction. MSWD’s role is to assist the family
of the minor to secure travel clearance.
Office or Division: Municipal Social Welfare and Development Office
Classification: Complex
Type of G2C – Government to Client
Transaction: G2G – Government to Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Parent’s Consent Parent of the minor
Valid ID Any government entity issuing valid ID
Birth Certificate of the minor Local Civil Registrar / PSA
Barangay Certificate of the Travel Barangay Hall where the client resides
Companion
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE

1. Submit For Domestic

requirements Travel None 5 minutes SOCIAL WORKER
to MSWD
Office 1.0 Review
documents
1.1 Issue Travel
Clearance

TOTAL None 5 minutes

For Minors
2. Go to the Travelling
MSWDO to Abroad:
secure 3 minutes
requirements 2.0 Provide MSWD Staff
3. Proceed to requirements as
DSWD SWAD to the purpose of SOCIAL WORKER
Office in travel and
Tagbilaran City background of the
along with the applicant.
requirements
for processing 3.0 Direct client to
of Travel DSWD SWAD
Clearance. Office in
Tagbilaran City for
processing and
issuance of Travel
Clearance.

TOTAL None 3 minutes

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5. SECURING CASE SUMMARY
This serves as a referral letter from MSWD Office to other agencies. It is a concise
detail of the client stating their problem, economic background, assessment, and
recommendation of the worker on the client’s case.
Office or Division: Municipal Social Welfare and Development Office
Classification: Complex
Type of G2C – Government to Client
Transaction: G2G – Government to Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Medical Certificate/Medical Abstract Attending Physician
Certificate of Indigency Barangay where the client resides
Intake form To be given by MSWD Staff
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Present the
purpose and 1.0 Intake and
any available Interview None 10 minutes MSWD Staff
documents in 1.1 Encoding
securing case information
summary 1.2 Validation of
the correctness of
information by the
client

2. Waits for the 2.0 Printing and None 3 minuts MSWD Staff /
release of case Signature by Social Worker
summary the Social
Worker
TOTAL None 13 minutes

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6. PERSONS WITH DISABILITY (PWD) IDENTIFICATION CARD (ID) AND
PURCHASE BOOKLET
This program is in pursuant to the R.A. 10070, Batas Pambansa Blg. 344, otherwise
known as the Accessibility Law. The MSWD primary role to assist the registration, and
issuance PWD ID and Purchase Booklets.
Office or Division: Municipal Social Welfare and Development Office
Classification: Simple
Type of G2C – Government to Client
Transaction:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Medical Certificate of Disability Attending Physician
1x1 Colored ID Picture (2 copies) Photo Shop
Intake Form To be given by PWD Focal Person
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE

1. Submit the 1.0Intake and

requirements Interview None 10 minutes PWD Focal Person
to MDAO and 1.1Encoding
fill up intake information
form. 1.2Validation of
the correctness of
information and
spelling by the
client

2. Waits for the 2.0 Printing of ID

release of ID and Signature
2.1 Issue ID to the None 3 minutes PWD Focal Person
client and provide
further information
on the usage and
benefits

TOTAL None 13 minutes

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7. AVAILING THE STIMULATION AND THERAPUTIC ACTIVITY CENTER (STAC) –
Provision of Special Education and Physical Therapy for Children with
Disability ages 0-14 years old
Maintenance and operation of the Stimulation and Therapeutic Activity Center (STAC)
that provides free comprehensive community-based rehabilitation services to indigent
children with disabilities (CWDs) aged 0-14 years old.

Office or Division: Municipal Social Welfare and Development Office

Classification: Complex
Type of G2C – Government to Client
Transaction:
Who may avail: Indigent Child with Disabilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral from the Physician/Neurologist Pedia-Neurologist/Physiatrist
Case Summary MSWD Office
Birth Certificate of the Child with Disability Local Registrar’s Office
1x1 ID Picture (2 copies) Photo Shop
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit the
requirements 1.0 Review
to the STAC documents None 2 minutes SPED Teacher
Center. submitted
-
2. Fill up intake 2.0 Intake and
form interview and None 3minutes SPED Teacher
conduct initial (Depending
evaluation on the client’s
- needs)
3. Present self for 3.0 Provided brief
interview orientation to SPED Teacher
the None 5 minutes
parents/guardi
an on the
STAC services
and house
rules.
-
4. Bring the CWD 4.0 Provides the
for initial following SPED Teacher
evaluation services: None Depends on
- Special the client’s Physical Therapist
Education needs (not available)
(SPED)
Sessions
- Educational
Assessmen
t
- Physical
Therapy
Sessions
- Hydrothera
py
- Home and

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 School Visit

- Neuro and
Physiatrist
Check-up
TOTAL None Depends on
the clients
need

8. SECURING SENIOR CITIZEN (SC) IDENTIFICATION CARD (ID) AND

PURCHASE BOOKLET
This program is in pursuance to the R.A. 9994 “Senior Citizens Act of 2010”.
The MSWDO, in cooperation with the OSCA, National government organization
nongovernmental organizations and people'' organizations for senior citizens, shall
develop and implement programs and social services for senior citizens. The MSWD’s
role to assist the registration, and issuance Senior Citizens ID and Purchase Booklets.
Office or Division: Municipal Social Welfare and Development Office
Classification: Simple
Type of G2C – Government to Client
Transaction:
Who may avail: All Senior Citizens
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification Senior Citizen Chapter President at the
respective Barangay
Birth Certificate or Valid ID Local Civil Registrar / PSA
1x1 Colored ID Picture (3 copies) Photo Shop
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit the
requirements 1.1 Review MSWD Staff –
to the Office of submitted None 2 minutes Senior Citizen
the Senior documents Focal Person
Citizens Affairs
(OSCA).

2. Fill up intake 2.0 Intake and

form Interview None MSWD Staff –
2.1Encoding 5 minutes Senior Citizen
2.2 Validation of Focal Person
the
correctness of OSCA HEAD
information
and spelling by
the client
2.3 Printing of ID
and Signature
Issue ID to the
client and
Purchase Booklet.
3. Waits for the 3.0 provide brief None
release of ID orientation on the 3 minutes MSWD Staff –
and purchase usage and Senior Citizen
booklet benefits of the ID Focal Person

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 and Booklet
OSCA HEAD

TOTAL None 10 minutes

9. DEATH ASSISTANCE FOR SENIOR CITIZEN

Financial assistance amounting to P3,000.00 to be given to the nearest of kin of the
deceased senior citizen to aid the burial expenses of the family.
Office or Division: Municipal Social Welfare and Development Office
Classification: Simple
Type of G2C – Government to Client
Transaction:
Who may avail: Nearest Kin of the Deceased Senior Citizen
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Death Certificate (1 photocopy) Local Civil Registrar
Senior Citizen ID of the Deceased (1
Photocopy)
Valid ID of the claimant Any government entity issuing valid ID
Certificate of Authority to Receive OSCA Office/MSWD
Marriage Contract (Spouse) / Birth Local Civil Registrar
Certificate (Children)
Certification Senior Citizen Chapter President
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit the
requirements 1.0 Review
to the Office of submitted None 10 minutes
the Senior documents
Citizens Affairs 1.1Prepare MSWD Staff –
(OSCA). required Senior Citizen
documents Focal Person
(Obligation
Request, OSCA HEAD
Vouchers &
Certificate of
Eligibility)
1.2 Forward
documents along
with the attached
requirements for
approval and
release of
assistance.
TOTAL None 10 minutes

10. AVAILING THE PRE-MARRIAGE ORIENTATION AND COUNSELING (PMOC)

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The PMOC program is designed for the would-be couples to contemplate the journey
they are to enter, usher them in determining their readiness in getting married and
guiding them to prepare for their marriage, not only preparing for the wedding.

Office or Division: Municipal Social Welfare and Development Office

Classification: Simple
Type of G2C – Government to Client
Transaction:
Who may avail: Couples
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PMOC Forms MSWD Office
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Proceed to the
MSWDO for 1.0 Register
registration. applicant in the None 2 minutes MSWDO Personnel
logbook.

2. Fill up 2.0Guide
necessary applicant to the None 8 minutes MSWDO Personnel
forms venue

3. Attend the Pre- 3.0Conduct

Marriage lecture None 3 hours,
Seminar Issue Certificate every Accredited PMOC
Session Tuesday Counselors
(9:00 am
to 12:00
nn)

TOTAL None 3 hours and

10 minutes

11. ISSUANCE OF CERTIFICATE OF INDIGENCY

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This certification is given to individuals/families who is assessed by the social worker
and considered as one of the indigent individual/family in the Municipality for any legal
purposes it will serve.
Office or Division: Municipal Social Welfare and Development Office
Classification: Simple
Type of G2C – Government to Client
Transaction:
Who may avail: Indigent Individuals/Families
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certificate of Indigency Barangay where the client resides
Certificate of no Land Holding Municipal Assessor’s Office
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Present the
purpose and 1.0Interview and
submit the review of None 5 minutes MSWD Staff
requirements. submitted
documents
1.1Encoding
1.2Validation of
the correctness of
information and
spelling by the
client

2. Wait for the 2.0Printing of

releasing of Certificate and None 3 minutes MSWD Staff
certificate of Signature
indigency Issuance of SOCIAL WORKER
Certificate
TOTAL None 8 minutes

12. APPLICATION FOR ADOPTION AND FOSTER CARE

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Office or Division: Municipal Social Welfare and Development Office
Classification: Complex
Type of G2C – Government to Client
Transaction: G2G – Government to Government
Who may avail: Prospective Adoptive Parents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form DSWD SWAD Office
Birth Certificate of the Adoptive Parents Local Civil Registrar
Marriage Certificate, Divorce Annulment, Local Civil Registrar
Declaration of Nullity of legal separation
documents (if any)
Written Consent to Adoption to Applicants
Biological/Illegitimate Children
Medical Certificate issued at least 6 RHU/Doctor/
months
Latest Income Tax Return or Certificate of Applicant’s Company / BIR
Employment
National Bureau of Investigation (NBI) NBI
Clearance or Police Clearance issued at
least one year
Three (3) letters of Character References
3×5-inch sized Whole-Body Photos of the Photo Shop
applicant and, where applicable, his/her
family taken within the last three (3)
months
Certificate of Attendance to Adoption DSWD SWAD Office
Forum
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1.Go to the MSWDO 1.0 Provide
to present the interest requirements
to Adopt/Foster Care and brief None 10 minutes
orientation to SOCIAL WORKER
client.

2.Prepare all the 2.0 Refer client to

requirements to be DSWD SWAD None SOCIAL WORKER
submitted to DSWD Office in
SWAD Office Tagbilaran City
for seminar
and
processing.

3.Proceed to DSWD 3.0 IF necessary,

SWAD Office in prepare a child None As the need SOCIAL WORKER
Tagbilaran City along study report. arises
with the requirements
for processing.

TOTAL None 10 minutes

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