Let’s Talk About Empathy –

A SECRET of the Universe!

Conway’s Law
organizations which design systems ...
are constrained to produce designs which are copies
of the communication structures of these organizations

Social Design
Structure Structure

Hmmmm…… what’s in that arrow in the middle?

 The Intermediate Corollary

Social Knowledge Design

Structure Structure Structure

How we socially interact directly creates

the knowledge structure that creates
our designs.
And…

Social Knowledge
Structure Structure

Level of Level of
Empathy Synergy

Level of
Type of
Information
Empathy
Coherence
 Levels of Levels of Synergy,
Empathy/Independent Creativity, Innovation
Relational Generation in your Organization

True for Companies, Organizations,

Societies, Nations
 Levels of Empathy – Updated

Global Empathy

Conscious Empathy

Increasing
Increasing

Rational Empathy

Emotional Empathy

Mirroring behaviors

# of People

Spatial, Temporal Scales, Resources, Energy

 Empathy, Knowledge Structure and Spiral Dynamics

Knowledge Empathetic Spiral V-

Structure Development Meme
Self Aware, Integrated Global Empathy
Thought Global Holistic

Heuristics/Multiple Conscious
Heuristics Empathy Global Systemic

Increasing
Increasing

Authority fragments, meta- Goal-

linear algorithms Rational Empathy Communitarian
Based
Long Time/Short Time Authoritarian Legalistic
Stories Emotional Empathy
Tribal
Fragments, Short time,
spatial scales Mirroring behaviors
Survival

Spatial, Temporal Scales, Resources, Energy # of People

 What’s the Progression for
Education and Big Data?
• Deconstruct Learning Topics into Fundamental
Knowledge Structures A Priori
• Arrange learning of material for optimal
scaffolding – build up larger concepts through an
understanding of knowledge structures
• Track and validate how students traverse topics
through any output (keystrokes, digital exhaust,
re-referencing material)
• Match to Data meta-structures
• Online Advisor to facilitate sequencing for
understanding
• Online Group Assembler for optimal relational
empathy assembler for higher-level material