Date No

naging -for Qual&y

fit-ness Gr_ purpose or use_— Jöseeh Juran

ability 40 sahgY' or neeAs
composi-be c e rvice Charac{eris+ics

menSions oc Uninfe rrup4ecJ C VPS)?

• Long_lasålng 40 ma
. Safety
Veaå-WreS Perce (Aion

A e s-Ebe-ticg ee ære DCe ours

(Duab±y of Servces

vv/ken unk //Surer market

Erie e-S4;a4-f

C ean area

gnvice-s are -ins eperable

h Co
Simultæneotcs CAeltvery & congamphon00 services happens
Co s •.COmeS Service
hovv eofiVe {bey are // do -the greet You hon_well {he
erg
eneouS
Acceglb'iltv ana Convenience-- loca-fion_/space

ProMate
 Date

COSE of
Ba ken.j
Ou+e
tv'l
out of s hLte
Soft
dough Ts_ -1-00
water & B urn-E
-Eoo —

Se u a-t-- Aiscoun%e4 Pffce

_ReworL

Re — c&ion Cos±s
e rocesg T)own{'m e C SGP
froducfion FocesS •fnd
e reaSon)
Tn*ernal -Gilure cos+s — 'Councibefore Ts 40
C LZS mer

OìScovery ingìde a Cbeegy bun

Cug-lomer Corne IAfntS

Coss of Cus-tomers
Compen Salio n'
— R e{urns

E)Qernal Gilure Cases— cef+er proclcxœE

C ug+o mer

C I ab ora±ary Affratsal cos+s_r any -tec+ won

O pera{crs) Ctookina -for A efec+S—
renc{ìon)

roce are & ke reference ereverftve Coges

— P revenflve main+enance
Process Hovemen-E ProMate
I ee -Eralnlng
 of- Qualțty
Date NO

Cos-[ 04- of bQĄ fluatiY

-A ppraisql + erevenłive Exłernal

rnargin
Withnhe
—_ex%rnal M) Proołreadiny
â) Quahły plannih
pre Ven-ł-ie q) _press I

10) vŃaSle_ —ini-erna)

Ołher_vvasłč —-înłecnal C beck;nś & inspection —aepralsą)

Of Ț.țn-ternal
oterly
(Regłng)
Cose
_low
e b efere-
tigiclly łnseec-Ł'13
-Ubež

appraisat Cosł6)Đ
areh'13 h
100
IdealT}/ Sb
I-) preVetTłÎon Ti) Infernal
appraisAl

eme)oyee• ese+b
Re h-U peso n ne Î

Ag c09łs Ace Tnc on revenł'ôn

EĂ*e-ł cxn

erłern«l % fure cosłs

u_ce ,
preve op

ProMate

vernenE
 Date No

oåj or')A I
cost
less
m @ali
Cos4
Revenue

pricet V
gooa
more S A/e s price
more merS esc vu enable
Zeno dececCs 41scourrts
0 rework
res
'ho ex-terr)ål

etF)
qualify be comeenS0
Cose OC_fimprovemen±
tong fun
There—Ts cc -re belween quay
-the tong e)
-Gym

V'Vqyg(Tools) cf imp roviY)d

ke
plan—
co
a-7 Plan cob ts Oe soju+00
¯AcC C how
ChecE
no —few •fuel CoJembo
-than 0)

-the Country Check -the (hobierng

-cechn cal pro b I erns

Quality CQ)ET)) — he-W equ;pmeni nee 4 ed

house Of

ProMate
 CE 0 04 e
VNelch

ne
CUS&mer r 'Yčrnenłs ore-
of backpck
FF)ore
web hl
oorny • FĐohe
Looks nîce

Qua),'
eroc)Q c-bo

one masłers Eo yc..ern .gą;rong

ke) CJP col

2
e JP
x X 2 col

Co Io m bo 4.5 Ia online
3-7 lak P hysîca I

Ob3echve — cxc-h i eve clececł-s

Accepăbl e le vel — g. 4-
Acce le- leveî
66800 a e4ecĄS (Der I Mn oułeuŕ
ro&e

ProMate
 Date
No
Circles

pVOC
Work as d roup _iss ues anl
— were Volunurfil>.'
Ah opportun•ry •b Improve lemÅershif skills

en-e (TQ M) More assumme

Ingpec&ion of Quatiåy (onårol ins pecoon
unro
process
a eproach
Q)uatfty inspection
Cont-el 6004

After IR20s TQM gÆqr-VSvv%th sccfic•fytnq men neeag

Of TQM
b ncÆthere Lacie Offce BS
mulii med n of equalty•esponsible-
of lechxre:
_ig responsible p are responsible {or quality
Cuc40mer Aehneg cug4JD Is{he
X op managemettt leadership —whether
managemeæ
Comp@æe on
% Quality a Ava-teglcissue
one gL
Excel(ence
Cus {omer on

V)Vovemen+
-Y are solved COO?eva4ion
use control me-tb04
Training education

ProMate
 part o-f culture
No
TQM Date

Lack of communica%on Open_commumcahon (4earn me chrys $n eqch

Sharing informa-hon/_newgI level
-to -b? level goiry

• C onårö.l more_æurthor;yo e reeare -bem

eaÅerskfip roles)

Tngpechon • Creve n%on

Creacbve— h«rpens)

Trkernal {ocus on rule •E>d-ennat focus on cusGmer — cu.s-bomerne ed-s are

Sahsfiea ? C of-v few
Call shoulcU be answereÅ_vvi4htn 3 Cbanks)
be 3 months
Every c qcseconås
see kin 3 UoUS Smprovemen± Ckafzen -D
Cmzqnea7nAme_troceU ares —
regrs{ence

re}a-€o ng coopecca-we réÄ+rong (arn ons all

æue__
e go problems a-e _±heTr roots
happenez) VVA-y-gOf nexb
-Lime

no-I achieve4y ees no-I achieve bonuses

erg l)' ho-I be given •

ProMate
 Date

C rilficierrb 'Seven)
CorylroiToo)'
ce A e-lec+s in
There a-re
C Beck Sheee
& evening hoorg
A roare-fn morn)
C)eCecE Can be
BAC —more In evenin enEfted

Cm achyeg are overh ea-%ea

e rnp)oyeesare -wed )

e+fec-&/JSbJLcawæ
2) g CA{-æev am 3) fishbone //cæuse &
pro duch
ccutses
boulÖl,
removeall
e
_40=f m
Absenteeism
Machine seq

can gone -10 reauce cibseAeejsyn?

S) Cbarb / Process ram
PAreæo C Decc r(bes fin process
— Q-ö/(
yule Objective i clentify

are- because o
reasong Oan a Cplica-fioh
Yes
Submi€ Oocumen
OCumen meloåe
ave- n

5)
-Ccdlures— sure customer Subm
Dcurren
pool hours WInib at
187.
servc Causes — Q_ChecRbs4
Can *icb iss(w-sb0Äbe
given Since hive
resoucces fro om ProMate
 Slmtfs-fi cal Procesg Con{rol No

B Meally aper 305

20 lo contro)
horroa I firn•rE

Targee m Q ±..08

Lwtercorr-trol sqS
/îm}b
Se e averaaeis conŒrol
_lirrfi{s

g. 15
the Soo3
reaSonfor 500

OO
Lc

Qualc In Sr; Lana

AccepeanCe camphngme{hü
Serva,ng OSOOOun'Es a-yeea SameIe acceplancelevel
_çrpm in g Sam plas
i ess *han '0 d e•Êecçs accept
re-&.ailer %n U K
or more red Whole¯lee

erocess Control methoc[

realiy
hag_S.ome
Q S4;anAAfci