Game BP

1. Service: is the process of providing activities and experience to

customers to meet their needs. this include intangible factors such as the
interaction between the customer and the service provider, the quality of
the service, and the added value the customer receives.
2. An infighty loyalty program: helps create customer engagement and
loyalty with the airline. at the same time, is is also a way for the company
to differentiate and attract customers in a fairly competitive market.
3. Personal facilities:The aircraft also provides personal amenities such as
towels, blankets, pillows and headphones. In addition, the toilet is also
equipped in the plane to serve the daily needs of passengers.
4. Promote Heighten disciplines:operated a multi-dimensional integrated
safety management system of data to forecast and identify risks.
5. In-flight entertainment software: Many airlines offer free services to
watch movies, listen to music, read books and play games on personal
screens or through leading entertainment systems.
6. Global Connectivity: Flight services facilitate global connectivity,
enhancing international business and tourism by connecting countries and
continents.
7. International Cooperation: Air travel fosters international cooperation
by facilitating trade, diplomacy, and cultural exchange between countries.
8. Member lounge: The airline may provide a private lounge for
participating members, where they can rest, work, eat and enjoy other
facilities before boarding.
9. Body language: the process of communicating what you are feeling or
thinking by the way you place and move your body rather than by words
10.First-class: relating to the most expensive and highest quality service on
a plane or train, or in a hotel
11.Premium service : higher standard of seat, food, ect that is available on a
train, aircraft, ect
12.No-frill flight: airlines that offer low fares but eliminate all non-essential
services, such as complimentary food, in-flight entertainment systems,
and business-class seating
13.Priority boarding : (also called priority access or preferred access) is a
service that some airlines offer to passengers, granting them the right to
get on the plane before the general boarding groups
14.Personal attention: giving an individual person special care and respect
15.VIP treatment: preferential or special treatment, as or as if given to
famous or rich people Khúc này tui nghĩ có thể lồng dô hỏi them “à có
bạn nào biết VIP là viết tắt của từ gì không ?” ( very important person )
Prepositions
1. The airline apologized to passengers about delay.
2. I complained to the airline about the slow service
3. We are not satisfied with the compensation we received for the delay.
4. The training session helped staff fell confident in handling upset
passengers
5. The passengers were getting anxious about long queues at check-in