ONLINE APPOINTMENT SETTER SYSTEM

JEFFREY M. BASTIDA
ARVIE GRACE L. CAMPANER
ANNE JERICKA CLATERO
JOHN JERICHO CLATERO
ALMINA JANE CONDEMINA

BACHELOR OF SCIENCE IN ACCOUNTING INFORMATION SYSTEMS

DECEMBER 2023
 1

SYSTEM REQUEST

PROJECT SPONSOR

Chris Campaner Owner/Manager

of Chris Salon

BUSINESS NEED

Chris Salon's current appointment system relies on phone calls and walk-ins, leading
to several drawbacks: limited availability, inefficiency, missed appointments, and
unpredictable customer volume. This results in lost revenue and difficulty managing staff and
inventory. To address these issues, Chris Salon needs an online appointment system that
offers 24/7 booking, automates scheduling, reduces missed appointments, improves customer
experience, and allows for better resource allocation and inventory management.

BUSINESS REQUIREMENTS

1. Functionality

• Accessibility: Client and Staff can access the spreadsheets on the

google sheet. Client accessibility is limited only to entering their personal information
such as name and contact number, choose what service to avail, and can cancel
appointments anytime. Staff can access and edit client information, add new clients,
manage client preferences, and communicate with clients directly.

• Mobile accessibility: The system shall be accessible from mobile devices.

This system uses Google sheets that is accessible through mobile devices.

• Automated reminders: The system should send automatic appointment

reminders to clients via email and text message.
 2

• Reporting: The system should generate reports on appointments,

revenue, and staff performance through Google sheets.

BUSINESS VALUE

Implementing an online appointment setter system can unlock significant business

value across various aspects, including sales, efficiency, customer satisfaction, and
competitive advantage.

Conservative estimates of tangible value to the business includes the following:

 Increased Revenue (15-20%): Due to systematic handling of clients

- ₱130,500 - ₱174,000 per month

- ₱1,566,000 - ₱2,088,000 per year

 Improved Staff Productivity (10-15%): Due to less workload on having to

manage client appointment

- ₱174,000 - ₱261,000 per month

- ₱2,088,000 - ₱3,132,000 per year

 Increased Customer Satisfaction (20-30%): Due to possible customer retention

- ₱174,000 - ₱261,000 per month (based on location factor)

- ₱2,088,000 - ₱3,132,000

 Reduced Costs (20-30%): Due to having a systematize appointment process

- ₱58,000 - ₱87,000 per month

- ₱702,000 - ₱1,044,000 per year

SPECIAL ISSUES OR CONSTRAINTS

 Holiday Booking Adjustment: Adjust booking slots or appointment duration for

peak holiday periods.
 Holiday Booking Gift cards: Implement a Gift cards that can be use during
holiday season.
 Waiting List Section: Incase of services being fully booked, clients can apply their
names on the waiting list section.
 Feedback Section: For clients to offer their suggestions, express their experiences,
and give their feedback.