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  • Requiment of Call Centers

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    abhipratyksh07
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    The document outlines the requirements for a call center, including obtaining an authorization certificate subject to the service provided, having a formal agreement between both parties, promoting products through digital and social media campaigns with the client's name, providing training on products, sales, documentation processes, and lead/data support, establishing a commission structure and payment timeline, hosting all services on a single portal including redirecting e-government services, generating monthly and weekly reports on merchants and performance, integrating a CRM tool, and including audit capabilities.

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    The document outlines the requirements for a call center, including obtaining an authorization certificate subject to the service provided, having a formal agreement between both parties, promoting products through digital and social media campaigns with the client's name, providing training on products, sales, documentation processes, and lead/data support, establishing a commission structure and payment timeline, hosting all services on a single portal including redirecting e-government services, generating monthly and weekly reports on merchants and performance, integrating a CRM tool, and including audit capabilities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views1 page

    Requiment of Call Centers

    Uploaded by

    abhipratyksh07
    The document outlines the requirements for a call center, including obtaining an authorization certificate subject to the service provided, having a formal agreement between both parties, promoting products through digital and social media campaigns with the client's name, providing training on products, sales, documentation processes, and lead/data support, establishing a commission structure and payment timeline, hosting all services on a single portal including redirecting e-government services, generating monthly and weekly reports on merchants and performance, integrating a CRM tool, and including audit capabilities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Requirements of call Center

    1. Authorization certificate
    a) Subject to Service

    2. Agreement B/W Both parties

    3. Promotional Requirement
    a. Digitally promotion content related to product.
    b. Hording (With the name of Alankit and client)
    c. Social media
    4. Training and Support Related Requirement
    a. Product training
    b. Selling related training
    c. Documentation process related to product
    d. Leads and data related support
    5. Payment Procedure and Mapping
    a) Commission structure
    b) Pay-out TAT
    6. Dedicated Portal of all services
    a) One Portal of all Service (E- Gov. Service could be redirect to
    the portal)
    7. Monthly, weekly work and business Report/ Portal
    a) All sub-merchant details
    b) Active and not active merchant details.
    c) Performance Report

    8. Integrated CRM
    a. C-zentrix
    b. Toolyt
    9. Audit Facilities

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