THE UNITED REPUBLIC OF TANZANIA

PRESIDENT’S OFFICE
PUBLIC SERVICE MANAGEMENT
TANZANIA PUBLIC SERVICE COLLEGE

ASSESSMENT PLAN
MODULE NAME: SECRETARIAL DUTIES AND PROFESSIONAL
ETHICS

MODULE CODE: SST 05105

QUALIFICATION: TECHNICIAN CERTIFICATE IN SECRETARIAL

STUDIES

SEMESTER I

CREDITS UNITS 10

NTA LEVEL: NTA LEVEL 5

DURATION: SIX MONTHS

1.0. INTRODUCTION:

This assessment plan has been prepared by Tanzania Public Service College (TPSC) for the module
named Secretarial Duties and Professional Ethics. The assessor should assess learning outcomes
stipulated within the NTA Curriculum flexibly based on the student’s ability to apply competences
involving application of skills and knowledge at routine level.

The assessment plan was developed on October 2017 to be implemented for the first time in the
academic year 2017/18 after the introduction of Competence-Based Education and Training (CBET)
by NACTE.

2.0 ENABLING AND SUB-ENABLING OUTCOMES

Enabling Outcomes Sub-enabling Outcomes

3.2 Demonstrate professional 3.2.1 Explain secretarial business etiquettes
ethics in carrying out 3.2.2 Practice secretarial business etiquettes
organization duties 3.2.3 Apply customer handling techniques
3.3 Handle executives 3.3.1 Identify the purpose of the visitor
appointments for improved 3.3.2 Arrange appointment with the visitor
service delivery in an 3.3.3 Make follow up of appointment
organization
3.4 Arrange Organization official 3.4.1 Make initial correspondence
meetings for improved 3.4.2 Prepare meeting/conference facilities
performance in an organization 3.4.3 Prepare the minutes
3.4.4 Serve members in the meeting
3.5 Make travel arrangement for 3.5.1 Prepare list of travel agents
improved performance in an 3.5.2 Prepare itinerary
organization 3.5.3 Process travel documents

3.0 SPECIFICATION OF COMPETENCES

Competence to be
32
Assessed
No. of tasks
Understanding

under CA
provided
Knowledge

and SE
attributes

S/N
Wider
Skills

Sub-enabling Outcomes and Associated Task

CA SE
1. Sub-enabling Outcome:
3.2.1: Explain secretarial business etiquettes
Tasks:
i. Identify secretarial business etiquettes √ √
ii. Describe secretarial business etiquettes √ √
iii. Describe importance of business etiquettes to a √ √
secretarial cadre
2. Sub-enabling Outcome:
3.2.2: Practice secretarial business etiquettes
Tasks:
i. Identify principles of secretarial business etiquettes √ √
ii. Employ principles of secretarial business etiquettes √ √
iii. Identify impact of practicing secretarial business √ √
2
 Competence to be
32
Assessed

No. of tasks
Understanding

under CA
provided
Knowledge

and SE
attributes
S/N

Wider
Skills
Sub-enabling Outcomes and Associated Task

CA SE
etiquettes in service delivery
3. Sub-enabling Outcome:
3.2.3 Apply customer handling techniques
Tasks:
i. Identify customers care handling techniques √ √
ii. Describe customer care handling techniques √ √
iii. Demonstrate customer care handling techniques √ √
4. Sub-enabling Outcome:
3.3.1 Identify the purpose of the visitor
Tasks:
i. Register visitors in the office diary √ √
ii. Carry out interview to the visitor √ √
iii. Identify purpose of the visitor and advise accordingly √ √
5. Sub-enabling Outcome:
3.3.2 Arrange appointment with the visitor
Tasks:
i. Consult Executive √ √
ii. Set appointment time and date √ √
iii. Give feedback to the visitor √ √
6. Sub-enabling Outcome:
3.3.3 Make follow up of appointment
Tasks:
i. Identify appointments √ √
ii. Communicate to the Executive √ √
iii. Remind the visitor √ √
7. Sub-enabling Outcome:
3.4.1 Make initial correspondence
Tasks:
i. Establish contacts with chairperson and members √ √
ii. Collect all relevant information with regard to √ √
meetings
iii. Inform members about the meeting √ √
8. Sub-enabling Outcome:
3.4.2 Prepare meeting/conference facilities
Tasks:
i. Identify basic requirements for the meeting/conference √ √
ii. Acquire meeting/conference material √ √
iii. Set the meeting/conference room/hall √ √
9. Sub-enabling Outcome:
3.4.3 Prepare the minutes
Tasks:
i. Take notes during the meeting √ √
ii. Make draft of the proceeding of the meeting √ √
iii. Type final draft of minutes of the meeting √ √
10. Sub-enabling Outcome:

3
 Competence to be
32
Assessed

No. of tasks
Understanding

under CA
provided
Knowledge

and SE
attributes
S/N

Wider
Skills
Sub-enabling Outcomes and Associated Task

CA SE
3.4.4 Serve members in the meeting
Tasks:
i. Prepare all required items in the conduct of the meeting √ √
ii. Seek preference of the members √ √
iii. Offer assistance to members in using the services √ √
11. Sub-enabling Outcome:
3.5.1 Prepare list of travel agents
Tasks:
i. Identify list of travel agents √ √
ii. Compile detail list of travel agents locally and √ √
internationally
iii. Identify location and addresses of travelling agencies √ √
12. Sub-enabling Outcome:
3.5.2 Prepare itinerary
Tasks:
i. Contact travel agents √ √
ii. Process booking √ √
iii. Make reservations √ √
12. Sub-enabling Outcome:
3.5.3 Process travel documents
Tasks:
i. Identify all required travel documents √ √
ii. Obtain all travel documents √ √
iii. Examine and update travelling documents √ √