8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

Challenges and Opportunities of E-Governance

Implementation and Transformation to M-Governance
– A Case Study of Afghanistan
Electronic Governance Implementation and Transformation to Mobile Governance Case
Study Research Questionnaire

* Required

1. Organization / Company Name: *

2. Full Name: *

3. Please indicate your gender: *

Mark only one oval.

Male

Female

Prefer not to say

4. Email Address:

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

5. What is the highest level of education you have completed?

Mark only one oval.

Did not attend Scholl

High School

Bachelor's

Masters's

PHD

Other:

6. What age group do you belong to?

Mark only one oval.

18 - 25

25 - 35

36 - 45

46 - 55

56 - 65

Over 65

E-Government This section of the questionnaire will ask questions related to

(Electronic challenges and opportunities of the E-Governance and will
Government) assess your agreement or disagreement with the stated
Challenge or Opportunity
Challenges and
Opportunities in
Afghanistan

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

7. Well structured Information and Communications Technology supports the success *

of E-Governance.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

8. The main opportunity of E-Government is getting government services in an *

efficient way.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

9. E-Government builds customer trust on government.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

10. E-Governance involves less paper work with more efficiency: *

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

11. E-Government will support the easy collection of data and reduce the storage *
usage.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly Disagree

12. E-Governance improves quality of service delivery to customers.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

13. E-Government can improve the living standard of the people of the country.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

14. Lack of wills of government and citizens is a big challenge in E-governance *

Implementation.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

15. Lack of skilled personnel is also another big challenge in E-Governance *

implementation.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

16. Inadequate ICT Infrastructure is a challenge in E-Governance Implementation in *

Afghanistan.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

17. Privacy and Security is another challenge in implementing E-Governance in *

Afghanistan.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

18. Funding issues causes E-Governance project to fail. *

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

19. Employees resistance also causes the E-Governance Projects to fail. *

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

20. Lack of common goals among government agencies causes the E-Governance *
Projects to fail.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

Challenges This section of the questionnaire will ask questions related to

and challenges and opportunities of the M-Governance and will assess
Opportunities your agreement or disagreement with the stated Challenge or
Opportunity
of M-
Governance
in
Afghanistan

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

21. Which of the following devices do you use more? *

Check all that apply.

Feature Mobile Phone

Smart Mobile Phone
Laptop
Desktop Personal Computer

22. Which of the following mobile phone services do you use? *

Check all that apply.

SMS
MMS
USSD
Mobile Apps
Option 5

23. Due to increased penetration of Mobile Phones, the M-Governance *

implementation has a great chance of success.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

24. M-Governance increases mobility and enables people to access government *

services wherever they are.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

25. M-governance increases inclusiveness and enables people to have access to *

government service in areas where the infrastructure necessary for wired internet
services setup is not possible.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

26. Mobile Phones are low cost devices and every can afford which enables the *
increased used of M-Services.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

27. Mobile Phones usage enables the ease of learning for M-Services. *

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

28. The Implementation of M-Governance, eases the E-Governance implementation *

efforts.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

29. M-Governance and Mobile Technologies are the best mode of communication *
between Government and Citizens.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

30. Privacy and Security are specific concerns in wireless communication because of *
connecting to wireless communication network anonymously.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

31. People's readiness is a challenge to M-Governance Implementation. *

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

32. Legal issues and not having proper policies for M-Governance is a challenge for *
M-Governance implementation.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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8/14/22, 12:15 PM Challenges and Opportunities of E-Governance Implementation and Transformation to M-Governance – A Case Study of Afghan…

33. Low bandwidths and download speed are two challenges for using M-Governance *
services.

Mark only one oval.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

34. High cost of Internet over Mobile Phones is also a challenge to M-Governance *
services usage and implementation.

Mark only one oval.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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