North American College of Information Technology

Date. Dec.11, 2023

Student Name- Rajwant Dhaliwal.
Assignment Patient Reception Area,

Q1. List the design items to be considered when setting up a medical office reception area.
Answer
 Inspirational quotes- Reassure and brighten whoever that visits with a decor of inspiration
quotes. We know, medical facilities equal fear and worry.

 Be sensitive to patient needs. Similarly, to the concept of implementing ergonomic

furniture, include icons or signs to indicate to the public of patient needs. Pay extra
attention to doorway widths, elevator buttons, railings of escalators and much more.
These tiny details will ease patients who are especially in wheelchairs or gurneys.
 Signage Having a logo placed at the reception or lobby area of your medical office plays a
much bigger role than you would think. Think of this as an indicator to reassure that
patients and clients are in the right space and identify with your medical brand.
 Entertainment- in medical office we need magazines and books for all age groups so the
patients can spend time while waiting for their turn. Moreover, for kids we need toys for
to play.
 Accessible and comfortable seating spaces Installing comfortable seating or waiting
spaces is one thing but having them designed ergonomically is another. Make sure your
seats are sturdy while being comfy and easily maintained. Padded cushions and rounded
edges are always a good idea as it would provide a safer and pleasant experience for
seniors and children. Remember that medical spaces are required to be cleaned often and
you would not want to have multiple waiting spaces with difficult chairs to clean.
 Sustainability Last but not the least is sustainability. From furniture materials to placing
aesthetic posters of reminding others to be eco-friendly, this can be reflected in every
single area in your medical facility.

Q2. Describe the housekeeping tasks required to keep the reception area neat and
clean.
Answer-
 All areas of examining rooms need a thorough cleaning after each use. These areas are
susceptible to cross contamination between doctors, nurses, and patients therefore it
needs extra attention when cleaning. Clean the lights, countertops, and treatment chair
with the proper disinfectants.
 Restroom checks need to be done regularly at all medical clinics. Set a schedule for
cleaning countertops, disinfecting toilets, sinks and other fixtures. Also always keep the
bathroom stocked with soap, paper towels and toilet paper.
 It’s important to have an organized reception area, but this doesn’t mean it has to feel
sterile or cold. You can maintain cleanliness while keeping that warm welcoming feel
patients want when visiting the doctor. The reception area is where patients get the first
impression of the office, so keep it free from clutter.
 Remove unnecessary paperwork, pens, and clipboards from the reception desk. If any
files are not in use put them in their proper place. Most importantly wipe down the
surface’s patients are using to fill out forms or other materials. Reception is also the last
part of the clinic patients will remember. Maintaining a clean reception desk will leave a
lasting impression on the patient’s visit.
 In medical offices, the most common high-traffic areas include drawer handles, faucets,
cabinets, chairs, and sinks. The same goes for specialty rooms like X-ray areas or suturing
rooms. In the reception area focus the cleaning on phones, computer equipment,
clipboards, door handles and counters.

Q3. Describe the Americans with Disabilities and Older American Acts and how these acts have
helped to make physical access to the medical office easier for all patients.
Answer- The Americans with Disabilities Act (ADA) prohibits discrimination against people with
disabilities in several areas, including employment, transportation, public accommodations,
communications, and access to state and local government' programs and services.
Accessibility of doctors' offices, clinics, and other health care providers is essential in providing
medical care to people with disabilities. Due to barriers, individuals with disabilities are less likely
to get routine preventative medical care than people without disabilities. Accessibility is not only
legally required, but also important medically so that minor problems can be detected and
treated before turning into major and possibly life-threatening problems.
Q4. Explain the Red Flags Rule, giving the four red flags that the reception staff should be alert
to.
Answer-A Red Flag is a pattern, practice, or specific activity that indicates the possible existence
of identity theft. Red Flag regulations require health care entities to have a written Identity Theft
Prevention Program designed to detect, prevent, and mitigate identity theft.
 o suspicious documents
o suspicious personal identifying information
o suspicious activity
o notification of identity theft by patients or staff.

Q5. A patient is coming to see the physician because of bleeding at the surgical site (right upper
thigh). While the patient is waiting in the reception area, the blood gets into the chair cushion
of the patient’s seat. What should the medical assistant do in this situation?
Answer- In that situation chair must be removed from the reception area immediately, and gloves
will be required. Medical office assistant needs to follow OSHA Guidelines when handling body
fluid and blood. Special cleaning procedure will be required in the office.