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Awl 38606
Awl 38606
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This is due to changes in content and specifications of the vehicle that happen throughout the
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Ownership Notification
APT NO.
able to contact you in the
Change of Address or
ZIP CODE
LAST
event of a product update
or recall. If you have
changed your address or
if you are not the original
STATE
owner, please fill out this
card and mail it to us.
INITIAL
OWNER INFORMATION (PLEASE PRINT)
CURRENT MILEAGE
STREET
FIRST
CITY
ADDRESS
NAME
Change of Address or Ownership Card Here
PLACE
STAMP
HERE
American Honda Motor Co., Inc.
Attn. Automobile Warranty
Page iv
Customer Satisfaction
Your complete satisfaction with your Please provide the following Step 3 - If you disagree with the
Honda automobile is our main goal. information: decision reached by the staff of
All personnel at Honda automobile • Year, model, and Vehicle Honda Automobile Customer
dealerships are thoroughly trained to Identification Number of your Service, you may request to have
provide the best service for your vehicle, and its current mileage. your case reviewed in an
vehicle. If you are not satisfied with independent forum run by the
any maintenance or repair work • The name of the dealer who sold Council of Better Business Bureaus
done by the dealership, follow these you the vehicle. (BBB). This program is called "BBB
three steps: • The name of the dealer who AUTO LINE." You may file a claim
Step 1 - Talk over your concerns with services your vehicle. at any time by calling the Better
the dealership's management, such as Business Bureau, toll-free, at (800)
• Date, mileage, and reason for 955-5100. Your call will be
the Service Manager or General each visit to a Honda dealership.
Manager. In most cases, a satisfactory automatically directed to the BBB in
solution is found at this step. • Any non-Honda dealership repair your area.
service for the problem(s).
Step 2 - We recognize that, on some You may also write to:
occasions, a customer will not be • Your daytime and evening
BBB AUTO LINE
totally satisfied with a dealer's telephone numbers.
Council of Better Business Bureaus
decision or actions in Step 1. If this 4200 Wilson Blvd., Suite 800
The staff of Automobile Customer
is the case, you should call or write Arlington, VA 22203-1804
Service is interested in working with
Honda Automobile Customer
you and the dealership to find a
Service. The address and telephone
satisfactory solution.
number are on the inside front cover.
2 Introduction
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Customer Satisfaction
BBB AUTO LINE's purpose is to limited by your vehicle's age, We encourage you to use this
resolve disputes between vehicle mileage, and other factors. In order program before, or instead of, going
manufacturers and their customers. to file a claim, you need to provide to court. It is informal, free of charge
BBB AUTO LINE's decision makers your name and address, the Vehicle to you, and generally resolves
are impartial third parties who will Identification Number of your problems much faster than the court
listen to both the customer and the vehicle, and a brief statement system. Lawyers are usually not
manufacturer and decide what can outlining the disagreement. Initially, involved in the resolution of claims
be done to resolve the disagreement. BBB may try to resolve the through the BBB, although you may
disagreement through mediation. If obtain one at your own expense if
The BBB AUTO LINE's decision is this is not successful, your complaint you choose.
not binding on you unless you agree will be reviewed by an impartial,
to accept it. If you accept the volunteer arbitrator. You may present If you want to go to court, we do not
decision, Honda will abide by it. the facts of your case to the require you to first file a claim with
Generally, disputes submitted to arbitrator at an informal meeting. BBB AUTO LINE. Please note that
BBB AUTO LINE are resolved laws in some states may require that
within 40 days (47 days if you have you file a claim with BBB AUTO
not first contacted Honda about your LINE before you can proceed to a
complaint). state-operated dispute resolution
process or the court system. If you
Honda offers you the opportunity to do not accept the decision of BBB
mediate and arbitrate a disagreement AUTO LINE, you can still go to
through BBB AUTO LINE because court.
we want you to feel that you have
been treated fairly. Eligibility is
Introduction 3
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Customer Satisfaction
Lemon Laws Some states require you to notify the We want you to be satisfied with
Many states have enacted what are manufacturer about the problem(s), your Honda automobile. If you have
commonly referred to as “Lemon and some states give the manufacturer, any questions, please contact your
Laws.” Although the details of these or its representative, a chance to Honda dealer or Honda Automobile
laws vary from state to state, their correct the problem(s). A state may Customer Service.
main purpose is to assure you certain require you to submit your
rights if you have problems with complaint to a dispute resolution
your new vehicle. In general terms, program, such as BBB AUTO LINE,
these laws usually say that if your before proceeding to other forums.
vehicle has a problem that cannot be Lemon Laws have many provisions.
repaired in several attempts, or has a If you feel your new Honda qualifies
series of problems that keep it out of for consideration under the lemon
service for an extended period, you law in your area, we suggest you
may qualify for relief under the check the laws in your state.
lemon law in your state.
4 Introduction
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Introduction 5
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Powertrain Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The powertrain in your new Honda is warranted for 5 years or 60,000 miles.
IMA Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you in
contacting a local representative of the tire's manufacturer, if needed.
6 Introduction
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Introduction 7
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IMA Warranty
This Integrated Motor Assist (IMA) Refer to the Emissions Warranty
system warranty applies to all Honda Parts List in the back of this booklet
models with hybrid powertrains. It is for information on the warranty
in addition to the New Vehicle duration and the components that are
Limited Warranty and the covered. For a replacement or
Federal/California emissions updated list, contact your authorized
warranties. Honda dealer, the Honda Automobile
Customer Service Department (see
inside front cover), or go online at
hondacars.com and select Owner
Link.
Tires
The tires that come as original Original Equipment Tire Goodyear/Dunlop Tires
equipment on your new Honda are Manufacturers Goodyear Tire & Rubber Company
warranted by their manufacturer 1144 East Market Street
(including the compact spare tire). Yokohama Tires Akron, OH 44316-0001
A separate warranty statement for Yokohama Tire Corporation
the tires is in the glove box. 601 South Acacia Avenue (800) 321-2136; (330) 796-2121
Fullerton, CA 92831
Obtaining Warranty Service
-OR- Bridgestone/Firestone Tires
Your Honda dealer will be glad to
help in determining if a problem in P.O. Box 4550 Bridgestone Americas Holding, Inc.
your vehicle is caused by a defective Fullerton, CA 92834-9550 Consumer Affairs Department
tire. Your Honda dealer can also (800) 722-9888; (714) 870-3800 P.O. Box 7988
assist you in locating a local Chicago, IL 60680-9534
representative of the tire's (800) 367-3872
manufacturer so you can get Michelin Tires
warranty service. Michelin Tire Corporation
Customer Relations Department These addresses and phone numbers
P.O. Box 19001 are subject to change. Contact your
Greenville, SC 29602-9001 Honda dealer for current information.
(800) 847-3435; (864) 458-5000
Your Responsibility 35
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36 Your Responsibility
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Your Responsibility 37
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38 Your Responsibility
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Your Responsibility 39