MT 12- FINAL MT

1. Influencing the customer to buy a higher value product thereby increasing

the value of the sale is known as cross selling.
False
2. Financial intermediation means transfer of funds from deficit to surplus
segment.
False
3. RTGS option is not available in mobile banking.
False
4. TALE is a pre requisite of influencing.
True
5. FDs are non-transferable
True
6. Registration of partnership is not compulsory for opening of the bank
account.
False
7. One of the services offered by an ATM is incorrectly given under. Indentify
that -
PIN charge
Mini statement
Issuance of draft
Ultra fast cash
8. There are many advantages of channel migration to the customers. One of
the points mentioned below is incorrect. Identify that-
Increase in efficiency in servicing customer present
Service quality comes down
Customers save times, money and energy
Branches less crowded hence faster service
9. The funds that provide both growth and regular income are called
Monery Market Funds
Balanced Funds
Income funds
Growth funds
10.Which of the following is true for the KYC guidelines ?
Applicable to only one year old accounts
Applicable only on account opening
Applicable to only 6 months old accounts
Applicable to all accounts through their life
11.Banks cannot open accounts for illiterates, incapacitated and aged persons as
such people will not be able to operate the accounts smoothly.
False
12.Discounted interest on deposit earns interest on interest
/False
13.Gather information about your customer to leverage the information to
position the right product for the right need.
True
14.Credit card is an unsecured asset product
True
15.Post a customer visit, a value banker should
Update the icore
Update the FCRM
Update the SCRM
Update the iView
16. Daily Huddle is
Note an Important tool for team communication and team bonding
An Important tool for team communication and team bonding
An Important system wherein a value banker need to login daily
An Important application which a value banker can use to clear his doubts
17.FCRM means
Focus on Customer Relationship Management
Finacle Customer Relationship Management
Finacle Customer Relations Management
Finacle Complaint Resolution Mechanism
18.Full form of PODS is
Partners, Owners, Directors & Senior Managers
Partners, Owners, Directors & Signatories
Partners, Owners, DGM & Signatories
Partners, Owners, Directors & Signatories
19.Investment through MFs is advantageous to the individual because they
Make profit
Have large capital
Work on the principle of sharing
Reduce the volatility in returns through diversification
20.The following is a type of Service Request
Accept cash from customer
Issue bank statement
Destroy Damaged Cards
Conduct Daily Huddle
21.Demand deposits include
Current and Fixed Deposit Account
Current and Savings Account
Savings and Fixed Deposit Account
Recurring and Fixed Deposit Account
22.UPI means
Unified Payment Interface
Unified Preliminary Interface
United Payments Interface
United Payments of India
23.The expansion of PIN is
Personal Identification Number
Personal Index Number
Postal Index Number
Postal Identification Number
24.One of the below mentioned item is not forming part of Secured Credit .
identify that
Mortgage
Lien
Hypothecation
Promissory Note
25. A nominee of an account holder can claim his rights
After getting succession certificate from the court
Anytime he wants during the life time of the customer
After getting probate from the court
 Only after that the death of the customer by producing proof of identify
26. What do you call reminders, such as customers birthday, FD/RD maturity in
next two days, re-KYC due, updation of mobile number, etc in SCRM ?
Initiates
Campaigns
Prompts
Triggers
27. Instant card is a type of
Pre-paid card
Debit card
Credit card
Travel card
28. Consumer Protection Act 1986, is used for
Direct Sales and E-Commerce
Advertising and Publicity campaigns
Telemarketing and Multi-level Marketing
Grievance redressal and Compensation
29. For initiating conversation with the customer, the value banker should use
GLOW, L in GLOW mens
Look at the system
Look at the customer
Listen to the customer
Let the customer speak
30. The theme of the new series of notes in India is
Science and Technology
Freedom struggle
Heritage sites
Political leaders
31. RTGS is a non financial transaction.
True/false
32. iWish is available only to existing savings account holders of ICICI Bank
and can only operated through internet Baking only.
True
33. Bank earns revenue whenever customer does any transaction in his or her
Deamt Account.
 True
34. Which one of the following options is not unusual business transactions ?
Teacher’s salary paid through school account
Oil trader getting repeat payments from cloth trader/manufacturer
Large number of transfer transactions for rotation of funds
Same day Debit and Credit of high amount and equal amount
35. Kantabai has approached the Bank for opening a bank account in her name.
She has identify and address proof. She is not literate and does not
understand English. What can you do ?
a. Direct Kantabai to approach a nationalized bank as the charges are very
high here and she will not be able to maintain the balance required.
b. Politely refuse to open the account as the customer is illiterate and cannot
understand English and will not be able to conduct her banking
transactions.
c. Explain in local language the benefits of the account and clarify how the
bank transactions will be conducted as is an illiterate and then open
account.
d. Ask her to come back with someone who is a literate and who will
operate her bank account on her behalf.
36. Identify the fund, which provides section 80 cc of income tax benefit
Income funds
Growth funds
ELSS funds
Value funds
37. The third stage of the Buying Process is
Need Recognition
Evaluation of alternatives
Purchase decision
Information research
38. What are you looking for ? this question is an example of
Leading Probe
Considered probe
Open ended probe
Close ended probe
39. Ms. Revti, an Indian citizen, who works in the US as a computer engineer
informs you I have extra savings of USD 4,000 in my Banks of America
account. I want to transfer it to India for regular savings and family
maintenance ? what will be your response.
a. VB – mam, as your source of funds is overseas, you should open NRO
account.
b. VB – mam, as your source of funds is overseas, you cannot open any
account in India.
c. VB – mam, as you are Indian, you should open Resident Savings
account.
d. VB – mam, as your source of funds is overseas, you should open NRE
account.
40. Mrs Sheila Desai wants gold loan for personal use for 6 months. She has
come with jewellary and KYC documents. She informs you that she would
like to have loan amount transferred in her savings account which she holds
with other bank. Is it possible as she does not want to open another savings
account ?
a. Mam I would like to inform you that you can renew your gold Loan
through Mera iMobile application. It is very convenient to use. I will give
you demo for the same.
b. Yes mam, Definitely we can serve you for the service.
c. No issue mam. There is a facility with this product where we will link
your gold loan account with your savings/current account and you may
transact from that account. Will it suffice your requirement sir ?
d. Mam I regret to inform that we would not be able to serve you Gold
Loan.
41. In Traditional fixed deposit, interest is paid at regular intervals, that is,
quarterly or monthly
a. Interest payout is requested by the customer anytime after creating the
fixed deposits
b. Interest payout is requested by the customer as the time of creating the
fixed deposits
c. Interest payout is requested by the customer anytime on maturity
d. Interest payout is requested by the nominee anytime after creating the
fixed deposits
42.To process RTGS request of a customer request, the CSO should
43. Mr. Vinayak Kadam and Vishnu Kadam hold an operative account in Either
or survivor mode of operation. Mr. Vishnu Kadam gives a letter to bank to
stop operations by the other account holder, which of the following
statement is correct ?
Insist for a letter jointly signed by both the account holders
Close the account
Accept the letter and stop operations by the other holder since the instruction
are either or survivor.
None of the above
44. Ms. Jhanvi is your colleague and is late for work today. She has shared her
password and requested you to mark her attendance. She will be reaching
office in next 10 min. if she does not mark her attendance in time her salary
will be cut. No one will know. She always helps you at work. What will you
do ?
AnsRefuse to mark her attendance due to password sharing policy.
45. Which of the following is not a part of the ‘Daily Huddle’ in the ICICI
branches ?
46. Gold Loan customers are
Farmer, agriculturist, and traders.
47.Mr. Niranjan is a senior citizen who usually comes once a week to withdraw
funds from his account and update his passbook. He does not know how to
use the internet. How will you help ?
Ans Explain the easy and simple method to withdraw cash from the Atm
using debit card and explain the benefit of mobile bnking to him through he
can updated about his account transaction 24/7 .

48. Mr. Khanna has INR 30 lacs in his NRE a/c with standard chartered branch
in pune. He wants to transfer the funds to ICICI for booking FD. Which FD
would you recommend ?
Nre FD.
49.The auto renewal option in fixed deposits allows the renewal of deposit for
10 years
5 years
1 years
 Same period as the original deposit
50. You processed the NEFT request of Mr. Pawar. However while entering the
details in the system you mentioned the IFSC code incorrectly. Now the
NEFT has been returned and you need to inform the same to the customer.
51. Bearer Miss Suzie approached the cash counter with a post-dated cheque
from the account of Mr. Savio for repayment. What will you do ?
Ans: post dated cheque does not confer any right to debit the customer
account in till the arrival of the date mentioned on the cheque give. Will you
politely refuse the payment.

52.Why Gold Loan is important for bank ?

Ans :Easy to liquidate and secured loan .
53.Mr. Kamlesh shah wants to open an fixed deposit Rs.2,00,000/- for 3 years.
He wants interest to be credited to his savings bank account every quarter.
How can you guide him ?
54. Statement A – for cumulative deposit, interest is compounded monthly on
completion of exact months. For the broken period beyond completed
months, simple interest is calculated for remaining number of days.
Statement B- for traditional fixed deposits with quarterly payout interest is
calculated based on annual rates (simple interest) and for monthly payouts,
interest is paid a discounted value.
Ans : both are true
55. Mr. sharma wants to transfer Rs. 10,000 every month for one year to his
daughter staying at Banglore who is studying for a diploma course. How
will the value banker help him ?
Set up an ECS mandate for his account
Initiate funds transfer instruction from him account
Set up a standing instruction for his account
Start a recurring deposit facility for his account.
56. Which customer will not need a gold loan ?
Ans long term loan customer
57. Statement A – There is no need to fill any physical paper slip in ;INSTA
BANKING’ while accessing the immobile application.
Statement B – A customer can visit any branch and enjoy preference to
complete the transaction.
 A is correct
B is correct
Both statements are correct
Both statements are false
58. Your colleague Mr. Satish sharma is a star performer of the branch who
always completes his trargets. You have observed him flouting many rules
regularly like forging signatures of the customer, promising extraordinary
returns, not meeting customers who have complaints, manipulating senior
citizens into investing etc. how will you handle this situation ?
Ans : bring it to the attention to your unit head so that such practice can be
stopped.
59. The abbreviation BEP stands for
Ans: Business execution plan
60. Forex card is a pre-paid debit card - True