Amy Eaton

Contact Info Address: 21 Victoria Road, Grappenhall, Warrington, WA4 2EN

Email: summersa_84@hotmail.co.uk
Phone: 07712737103

Summary

Profession
al
Experience
I have over 12 years work experience gained in a range of varied roles including retail, digital
marketing and insurance. I have recently returned to work after taking several years off to look
after my children. I am now looking for a role with more hours and flexibility. I would like to find a
job where I can use the diverse skills and experience I have gained effectively. I am hard working
with a positive can-do attitude.

Susie Watson Design

Interior Design Advisor

February 2022 -Present

Assisting with the efficient running of the showroom and helping customers with interior
purchases.

 Assisting and advising customers with interior design queries and purchases.

 Processing orders for furniture and other homewares.

 Booking interior design home visits and diary management.

 Cashing up, banking and key holder duties.

 Stock management and ordering.

 Carrying out a range of administrative duties on a daily basis such as creating

quotes for soft furnishings using bespoke in house software.
  Assisting in the running of events instore and ensuring clients are looked after.

 Visual merchandising and general housekeeping to ensure the showroom is

always looking its best.

Latitude Digital Marketing

Customer Account Handler June 2014 - February 2015
Managing a portfolio of digital marketing accounts and assisting clients with any related queries.
• Taking inbound calls from clients with queries/issues regarding their digital marketing
accounts.
• Cross selling and up selling additional products and packages which may be of benefit to the
client.
• Making regular outbound calls to clients build relationships and ensure they were satisfied
with the service they received.

• General administration duties.

• Utilising Microsoft Office daily.

Broker Assistance
Customer Claims Handler
February 2009 - May 2014
Handling customers motor insurance claims from start to finish.

• Dealing with incoming calls from customers regarding new and existing claims.
• Liaising with third parties and insurance companies to find the quickest and most efficient
solution to the claim.
• Cross selling additional products that may be of benefit such as collision damage waiver for
hire car.

• Building relationships with our partner insurance Brokers.

• Utilising Microsoft Office, when required.
O2 Telephonica
Customer Service Advisor
June 2008 - January 2009
Taking inbound calls from clients regarding their mobile phone accounts.

• Helping to resolve any issues clients had with their mobile phone accounts.
• Taking bill payments, adjusting tariffs and arranging upgrades.
• Upselling and cross selling a variety of products which suited customer’s needs.
• Dealing with complaints and ensuring the correct procedures were followed throughout.
 H&M Liverpool Church Street
Visual Merchandiser
September 2004 - May 2008
Merchandising across all product departments in-store and in the windows.

• Implementing window and in-store displays to company guidelines.

• Setting up new campaigns and working to tight deadlines in order to do this.
• Working effectively as part of the display team to ensure store standards were kept high.
• Analysis of store sales and stock in order to determine which department to utilise our time on
effectively.

• Working away from home on new store openings and store re-fits.

H&M Liverpool Church Street

Sales Assistant
September 2002 – August 2004
Working across several departments to assist customer and ensure the smooth running pf the store.

 Operating tills. Setting up and then cashing up at the end of the day.
 Supervising fitting room.
 Replenishing stock.
 Assisting the display team wherever possible.
 Helping to keep all areas of the store tidy and well presented.

River Island Liverpool

Sales Assistant
May 2000 - June 2002
Working as part of a large team to assist customers with purchases and ensure smooth running of
shop floor.

• Operating tills.
• Supervising fitting room.
• Replenishing stock.

Education St Julie’s High School, Woolton, Liverpool

Information Technology, GCSE’s (· English Language B · French B · English Literature C · Maths C
· Art C )
September 1995 - June 2000

Liverpool Art College

Fashion and Clothing, Btech National Diploma (Merit)
September 2000 - June 2003