Question 1

JPG
WHERE WAS TQM ORIGINATED?
Answers
A
AMERICA
B
INDIA
JAPAN
D
CHINA

Question 2
JPG
WHICH "S" DOES IMAGE REPRESENTS?
Answers
A
SEIRI
SEITON
C
SEISO
D
SHITSUKE
Explanation while displaying the correct answer
SEITON MEANS SET IN ORDER

Question 3
WHAT DOES IMAGE MEANS IN CLTI ?
Answers
A
TIGHTENING
LUBRICATION
C
INSPECTION
D
CLEANING
Explanation while displaying the correct answer
Lubrication is the control of friction and wear by the introduction of a friction-reducing film
between moving surfaces in contact. The lubricant used can be a fluid, solid, or plastic substance.

Question 4
WHICH POINT DO NOT DEPICT PRINCIPLE OF DEMING'S 14 POINT
PHILOSOPHY ?
Answers
A
Use a single supplier for any one item
B
Make "transformation" everyone's job
C
Use training on the job
Operator should be rewarded

Question 5
WHAT DOES MOUTH OF FISH REPRESENTS IN FISH BONE DIAGRAM ?
Answers
A
CAUSES
B
PRIMARY CAUSES
PROBLEM
D
SECONDARY CAUSES
Explanation while displaying the correct answer
The problem or effect is displayed at the head or mouth of the fish.

Question 6

WHO DEVELOPED THE 5 WHY TECHNIQUES?

Answers
A
William Edward Deming
B
Taiichi Ohno
C
Alex Osborn
Sakichi Toyoda
Explanation while displaying the correct answer
Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries, developed
the 5 Whys technique in the 1930s. It became popular in the 1970s, and Toyota still uses it to
solve problems today.

Question 7

JPG
WHAT IS THE MISSION OF BANAS DAIRY BY 2025-2026?
Answers
A
OSCAR AWARD
B
THE JURAN MEDAL
C
GRAMMY AWARD
DEMING PRIZE
Explanation while displaying the correct answer
The Deming Prize is the longest-running and one of the highest awards on TQM (Total Quality
Management) in the world. It recognizes both individuals for their contributions to the field of
Total Quality Management (TQM) and businesses that have successfully implemented TQM.

Question 8
WHICH IMAGE INDICATES ACCIDENT ?
Answers
A
B
D

Question 9

JPG
A histogram is the most commonly used graph to show frequency distributions.
Answers
A
FALSE
TRUE

Question 10
The word "Brainstorming" was originally introduced by Alex F. Osborn in 1953 through
which of his book ?
Answers
Applied Imagination
B
The Management and Control of Quality
C
TQM – Text with Cases
D
Quality Assurance and Reliability Engineering

Question 11

Which analysis is a quality assurance tool used to sort data, objects, and people into
separate and distinct groups.
Answers
A
FISHBONE DIAGRAM
STRATIFICATION
C
SCATTER PLOT
D FLOW CHART

Question 12

"O" STANDS FOR IN CANDO ?

Answers
A
ONGOING ARRANGEMENT
B
ONGOING NEATNESS
C
ONGOING DISCIPLINE
ONGOING IMPROVEMENT

Question 13

WHO IN 1913 DEVELOPED THE MOVING ASSEMBLY LINES IN HISTORY OF

LEAN MANUFACTURING?
Answers
HENRY FORD
B
ELI WHITNEY
C
SAKICHI TOYODA
D
DR DEMING
Question 14

JPG
SIGMA 3 INDICATES HOW MANY DEFECTS PER MILLION OPPORTUNITIES
(DPMO) ?
Answers
A
308537
B
233
C
6210
66807

Question 15
PROJECT CHARTER IS FILLED IN WHICH PHASE OF DMAIC ?
Answers
A
MEASURE
B
CONTROL
DEFINE
D
IMPROVE
Question 16
Edit

JPG
COMPRESSOR BEARING NEEDS REPLACEMENT IS WHICH TYPE OF
ABNORMALITY ?
Answers
C
B
A
C
D
D
B

Question 17
TVS Motor Company Chairman who was awarded with the prestigious Deming
'Distinguished Service Award for Dissemination And Promotion Overseas' in the year 2002.
Answers
A
Natarajan Chandrasekaran
B
Anand Gopal Mahindra
C
Gautam Adani
Venu Srinivasan

Question 18
Pipe got rusted due to water leakage is which type of abnormality in CANDO?
Answers
A
HARD TO ACCESS AREA
B
MINOR FLAWS
SOURCES OF CONTAMINATION
D
UNFULFILLED BASIC CONDITIONS

Question 19
WHAT IS THE MEANING OF "ZEN" IN KAIZEN?
Answers
A
CONTINUOUS
B
CHANGE
C
CONTINUOUS IMPROVEMENT
GOOD

Question 20
5 Whys analysis is not an effective tool for determining the root cause of a problem.
Answers
FALSE
B
TRUE

Question 21

In lean, which "waste" refers to producing too much of a product or service and/or
producing it before it is needed.
Answers
A
WAITING
B
INVENTORY
C
MOTION
OVERPRODUCTION

Question 22
WHAT DOES MURA MEANS ?
Answers
A
WASTE
IMBALANCE
C
DEFECT
D
OVERLOAD

Question 23

WHICH ARE OF 8 PILLARS OF TOTAL PRODUCTIVE MAINTENANCE (TPM)?

Answers
A
AUTONOMOUS MAINTENANCE
BOTH A & C
C
FOCUSED IMPROVEMENT
D
JUST IN TIME

Question 24

WHAT IS THE FULL FORM OF SIPOC?

Answers
A
SUPPLIERS, INPUTS, PROCESS, OUTPUTS, CUSTOM DUTY
B
SUPPLIERS, INPUTS, PRODUCTION, OUTPUTS, CUSTOMERS
C
SUPPLIERS, INDUSTRY, PROCESS, OUTPUTS, CUSTOMERS
SUPPLIERS, INPUTS, PROCESS, OUTPUTS, CUSTOMERS

Question 25

Which walk is a workplace walkthrough which aims to observe employees, ask about their
tasks, and identify productivity gains.
Answers
A
OPERATOR WALK
GEMBA WALK
C
JUST IN TIME WALK
D
MANAGEMENT WALK

Question 26

WHAT IS THE FULL FORM OF SIP?

Answers
A
SMALL IMPROVEMENT PRACTICE
B
SMALL INCREASING PROJECT
SMALL IMPROVEMENT PROJECT
D
SMALL IMPROPER PROJECT

Question 27

DMT CAN BE CONDUCTED WITHOUT PRESENCE OF CHANGE AGENT BY A

DEPARTMENT.
Answers
TRUE
B
FALSE

Question 28
Which is the lean tool for providing machines and operators the ability to detect when an
abnormal condition has occurred and immediately stop work.
Answers
A
PLAN DO CHECK ACT
JIDOKA
C
BREAKDOWN MAINTENANCE
D
HOSHIN KANRI

Question 29

AUTONOMOUS MAINTENANCE AND JISHU HOZEN CONCEPT ARE NOT SAME.

Answers
FALSE
B
TRUE
Explanation while displaying the correct answer
The Jishu Hozen is a Japanese word that means autonomous maintenance.

Question 30
WHAT IS THE FULL FORM OF "CTQ" TREE?
Answers
A
CRITICAL TOTAL QUALITY
B
CRUCIAL TO QUALITY
CRITICAL TO QUALITY
D
CRITICISM TO QUALITY
Explanation while displaying the correct answer
A Critical to Quality (CTQ) Tree is a diagram-based tool you can use to clarify customer needs
and understand more about the specific, measurable performance requirements you need to meet
to fulfill those needs.
Question 31

WHAT IS THE OTHER NAME OF DEMING'S CYCLE?

Answers
PDCA
B
ADCA
C
MDCA
D
SDCA

Question 32

WHICH AMONG THE FOLLOWING IS NOT A CONTRIBUTION MADE BY JURAN?

Answers
A
JURAN'S QUALITY CONTROL HANDBOOK
B
QUALITY PLANNING AND ANALYSIS
C
JURAN ON LEADERSHIP FOR QUALITY
QUALITY IS FREE
Explanation while displaying the correct answer
Juran has authored many papers and twelve books including "Juran's quality control handbook,
quality planning and analysis, Juran on leadership for quality. "Quality is free" is authored by
Philip Crosby.

Question 33

WHICH OF THE FOLLOWING IS A PRINCIPLE OF TQM?

Answers
A
PRODUCT CENTERED SYSTEM
CUSTOMER FOCUS
C
INTERMITTENT IMPROVEMENT
D
DECISIONS MADE BY TOP EXECUTIVES ONLY
Explanation while displaying the correct answer
TQM is a management approach that aims to attain customer satisfaction and plans for long-term
success. It is a process centered system, focuses on continuous improvement and decision making
involves the involvement of all employees.

Question 34

WHICH OF THE FOLLOWING IS NOT A SIX SIGMA BELT LEVEL RANKING?

Answers
A
YELLOW BELT
B
GREEN BELT
PINK BELT
D
BLACK BELT

Question 35

WHAT IS THE PERCENTAGE ACCURACY IN THE SIX SIGMA PROCESS?

Answers
A
99.8%
99.99966%
C
99.05%
D
99.1%

Question 36
AUTO SHUT OFF ON IRON IS AN EXAMPLE OF A POKA-YOKE MECHANISM.
Answers
TRUE
B
FALSE
Explanation while displaying the correct answer
Auto shut off on iron is an example of a poka-yoke mechanism. It is a great concept because we
don't need any operator to perform the action. It is also a safety enhancing feature as an iron in
switched on position is injurious.

Question 37

JUST-IN-TIME IS A STRATEGY FOR IMPLEMENTING THE POLICY OF ..............

Answers
A
FOUR DEFECTS
ZERO DEFECTS
C
SEVEN DEFECTS
D
SIX DEFECTS

Question 38

WHICH OF THE FOLLOWING IS NOT THE AIM OF KAIZEN PROCESS?

Answers
A
TO MAKE PROCESSES EFFICIENT
B
TO MAKE PROCESSES EFFECTIVE
C
TO MAKE PROCESSES CONTROLLABLE
TO MAKE PROCESSES UNCONTROLLABLE

Question 39
KAIRYO REFERS TO IMPROVEMENTS THROUGH............... and DOES NOT
ALLOW..............
Answers
INNOVATION, CONSTANT IMPROVEMENT
B
CONSTANT IMPROVEMENT, INNOVATION
C
INNOVATION, DISCONTINUOUS IMPROVEMENT
D
DISCONTINUOUS IMPROVEMENT, CONSTANT IMPROVEMENT
Explanation while displaying the correct answer
KAIRYO IS A WESTERN PHILOSOPHY. Kairyo refers to improvements through innovation,
and does not allow constant improvement. Improvements happen in one or two great jumps.

Question 40

WHAT IS THE ENGLISH EQUIVALENT OF THE JAPANESE WORD 'SEIKETSU'?

Answers
A
SORTING OUT
B
SYSTEMATIC ARRANGEMENT
C
SHINE
STANDARDIZING

Question 41
WHAT IS NOT THE PURPOSE OF IMPLEMENTING SIX SIGMA ?
Answers
A
TO REDUCE DEFECTS
B
TO SATISFY CUSTOMER
C
TO SAVE COST
TO INCREASE VARIATION

Question 42

A small group of employees doing similar or related work who meet regularly to identify,
analyze and solve product quality problems and to improve general operations are
called ..............................
Answers
QUALITY CIRCLE
B
JIT
C
TQM
D
NONE OF THESE

Question 43

IN THE TEXTBOOK, TOYOTA'S FUJIO CHO IDENTIFIED WHICH OF THE

FOLLOWING TYPES OF WASTE SHOULD BE ELIMINATED?
Answers
A
EXCESS QUALITY
OVERPRODUCTION
C
UNDERPRODUCTION
D
ENVIRONMENTAL

Question 44
A FISHBONE DIAGRAM AS PART OF A SIX SIGMA QUALITY IMPROVEMENT
PROCESS MIGHT BE FOUND IN WHICH DMAIC CATEGORY?
Answers
A
DEFINE
B
CONTROL
C
IMPROVE
ANALYZE

Question 45

WHICH OF THE FOLLOWING IS THE DEFINITION OF QUALITY?

Answers
FITNESS FOR PURPOSE
B
ZERO DEFECTS
C
RIGHT FIRST TIME
D
ALL OF THESE

Question 46

WHO FORMALIZED THE CONCEPT OF POKA-YOKE?

Answers
A
JURAN
B
DEMING
DR. SHIGEO SHINGO
D
CROSBY

Question 47
WHO IS CONSIDERED TO BE THE FATHER OF SIX SIGMA ?
Answers
A
TAGUCHI
BILL SMITH
C
CROSBY
D
DEMING
Explanation while displaying the correct answer
Bill Smith is considered the father of six sigma. He was an engineer at Motorola. Motorola was
one amongst the first company to win the Malcolm Baldrige National Quality Award.

Question 48

IN WHICH YEAR WAS DEMING PRIZE FIRST OPEN FOR FOREIGN COMPANIES?
Answers
A
2000
B
1950
C
1960
1984
Explanation while displaying the correct answer
THE DEMING PRIZE WAS FIRST OPEN FOR FOREIGN COMPANIES IN 1984. 'FLORIDA
POWER AND LIGHT' WAS THE FIRST U.S. COMPANY TO RECEIVE THE AWARD IN
1989.

Question 49

WHO AMONG THE FOLLOWING IS NOT AN AMERICAN QUALITY GURU?

Answers
A
CROSBY
B
DEMING
ISHIKAWA
D
JURAN

Question 50

WHICH OF THE FOLLOWING FROM THE 5S TECHNIQUE MEANS 'TO SEPARATE

OUT ALL UNNECESSARY THINGS AND ELIMINATE THEM?
Answers
A
SEITON
B
SEISO
C
SEIKETSU
SEIRI
Explanation while displaying the correct answer
'SEIRI' MEANS 'SORT OUT'.