(25:22) SGE Samsung LiveChat : Does it exposure to any kind of liquid?

(25:59) Mohamed Azarudeen : NO nothing like that

(26:30) SGE Samsung LiveChat : Is it updated to the last software version?

(27:25) Mohamed Azarudeen : no not done recently any software updates

(27:51) SGE Samsung LiveChat : Try to perform it firstly Mr Mohamed.

(28:49) SGE Samsung LiveChat : Check for software updates 1. Go to Settings > tap Software update.
2. Tap

Download and install. 3. If new software is available, you can choose Install

now, Schedule install or Later.

(29:17) Mohamed Azarudeen : last update was 3/11

(29:40) Mohamed Azarudeen : There is no updates available

(30:16) SGE Samsung LiveChat : I see.

(30:26) Mohamed Azarudeen : where i can give it for warranty claim ?

(31:27) SGE Samsung LiveChat : In which city do you live?

(31:50) Mohamed Azarudeen : Dubai - Al Qusais

(32:08) SGE Samsung LiveChat : ICell (MoE) Dubai Samsung Brandshop, Mall of Emirates (Near Metro
Link , above

of Carrefour) "Daily: 10AM to 10PM " Jumbo (Dubai) Dubai Jabel Ali Industrial

Area No.2, P O Box 3426 "Monday to Sat : 9 AM to 6 PM Sunday: No Service "

Harman - QRS - MCC Dubai Samsung Brandshop, 2nd Floor , Next to Food Court &

Cinema, Mirdiff City Center All Day : 10 AM to 8 PM Sharaf DG (Time Square)

Dubai Sharaf DG LLC, Level 2, Time Square Center, Sheikh Zayed Road "Daily:

10AM to 10PM " Eros (Dubai Mall) QRS Dubai Level 2, Samsung Brandshop [EROS],

Dubai Mall, Financial Center Road Daily: 10AM to 7PM Harman - NSQ CSP Dubai

Harman House LLC, Baniyas Complex / Shop No:9, Nasser Square, Deira. Monday to

Sat : 10 AM to 7PM , Sunday: No Service Butterfly Samsung Customer Service

Plaza (Dubai Media City) Dubai Ground Floor, Tower A, Butterfly Bldg A, Al

Burooj St. "Monday to Sat : 10 AM to 7 PM Sunday: No Service" Harman - Dubai

Hills Mall Dubai Samsung Experience Store, 1st Floor ,Dubai Hills Mall Monday

to Sat : 10 AM to 7PM , Sunday: No Service Icell DCC Dubai Sheikh Rashid Road

City Centre Deira Ground Floor - Dubai // City Centre Deira All Day : 10 AM to
10 PM

(32:45) SGE Samsung LiveChat : Here are all the addresses Mr Mohamed.

(33:08) SGE Samsung LiveChat : Also, you can use our service locator to check the nearest location :

https://www.samsung.com/ae/support/service-center/

(33:35) Mohamed Azarudeen : ok

(34:20) Mohamed Azarudeen : thanks can u check whether i have validity for warranty claim

(34:59) SGE Samsung LiveChat : Actually firstly the device need to be checked.

(35:45) SGE Samsung LiveChat : Then will inform you in the service center itself if this will be covered
by

the warranty.

(35:56) Mohamed Azarudeen : ok

(36:10) SGE Samsung LiveChat : it was a pleasure to talk to you, Is there anything else I can help you
with?

(36:15) Mohamed Azarudeen : thanks

(36:29) SGE Samsung LiveChat : Most welcome.