CONVERSATION SAMPLE

Me: Hello, Mr H.Son.

We are Cullen and Brian. We will represent group 3 interview Mr.Son imagine that
I want who studies NIIE know and this is Mr.Son.
We are delighted to have the opportunity to interview you about your management
role and the challenges you have faced.
Firstly, could you please introduce yourself, the organization you work for, and the
scope of your work?
Mr. H.Son:
My name is Son. I am currently head of Academic School Boat member for
Greenfield school couldn’t have her campus. We allocated in London town in
Towne in my live work.
I’m currently managing the primary teacher international program of the school.
Any extra curriculum activities? In addition to that I do curriculum design
development academic Affair and quality assured so many thanks during my day-
to-day. Usually what I do is I manage the day to day classroom operation and
equality. So I do a lot of class observation and see how the teachers teaching man
overseeing the student and see how they do in class offering strategic planning
strategic and sign for a teacher Intel mob improve the academic qualities in
addition to that, I do deal with addressing concern from parents related to academic
affair. Or any student life issue like they boarding and the student that violate
regulation that will also come through me. In addition to that I do design and
develop new program and curriculum that’s suitable for the student.
Me: Well. Very interesting that a lot of work! Could you describe your personal
leadership style? How do you usually approach management and promote
performance within the organization?
Mr. H.Son: So, usually my leadership style I could consider asked that more
credit. What a man is I usually consult with my subordinate and considering their
suggestion and input before making decision. The reason being for this is because
in my a lot of work, I need to verify a lot of information. So what happened is
usually if an issue being race up by a team member by a teacher by anybody from
the office my job is to instruct my supporting me to very fine information collect
all the information and they may have from outside in order to get the better
picture of the situation before making any decision for that. Therefore, I realized a
lot from my team member to give me information. That’s why I listen to them a lot
and that utilize the experience also the point of view of my team member to get a
whole point of view of the situation I on my team might be dealt with because it
can range from little things, you know our student didn’t you know, take a nap of
to a bigger thing. For example, you know a group of student bullying and not a
student thing like that.
Me: Stable taking this the school so very clearly! Could you share about the
company's organizational structure and the relationship between your daily work
and the four management functions: planning, organizing, directing, and
controlling?
Mr. H.Son: A lie as I as I stated, you know, I managing a lot of Department. I
report that like directly to the managing director the GM general director prior to
this I work for I do work for the same organization, which is Greenfield school in
Hanoi back. Then I report I’m reporting to the CEO now. I’m reporting to the
managing director the GM. And in my life work I most of my decision. Is being
independent per see that it meant is I do consult in present strategic plan to the ball
director. And you, and the decision usually would lie back to me in term of my
managing department. However until mother resources that’s going to be supported
by audit team member I do rely on my GM to give a goal. What I meant is let’s say
something concerned with the academic. I have full control over what need to
happen in terms of strategic planning execution. However, if I need support in term
of money resource and things like that, I need to rely heavily on my GM and to be
able to you know, get things going.
Me: That’s very important. Interesting! And When you are working, can you tell us
about the pastric issue in the organization that you have to face it? And how do you
resolve it?
Mr. H.Son:
One of the biggest issue that I face is you know, interacting with different team
member what a man is you know as an international school greenfields gradually
face a challenge with human resource, but it man is we don’t have enough teacher
in the surrounding area. Usually what the teacher that we hire need to come from
Ho Chi Minh City they travel here. And the people that actually we hired they
would I can even better into two teams. Right? One of them is actually teacher
from internet or international school. So the familiar with the organization
structure, they familiar with how the business operate. So, It is very easy to work
with them because you know, they familiar with the how things work. Right?
However for the teacher that come from public school. They we do face a lot of
challenge in term of how to communicate the value and the day to day decision to
them, right because they do things differently in the public school. For example,
one of the most simple thing is let’s say a student didn’t take note during the period
doing during math period right in a public school. This is normal the teacher will
simply ignore student. Until the problem become quite big and you know, the have
to deal with it. However here in greenfields school. I implement a system where
you know as a teacher you need to be able to oversee the student checking on day
note. They note taking they learning progress through early. You know therefore if
they didn’t take note. We will need to find out the core issued core problem that
wide is that the students didn’t take note in that period and we need to resolve it
right away. We didn’t want them to prolong this issue. Which will cost the student
to fall behind in class? So since there’s two different perspective right is very
difficult for me to communicate with the public school students understand that
hey. I know that in public school. This is a small issues. However in Winfield
school, you know, we care about quality. We want the student to enjoy. The
learning experience here. Therefore we want you to look at them, you know
thoroughly and carefully not just live public school where you can ignore
everything. So and the public school teacher have quiet and ego. They have a big
ego. Therefore, they won’t be able they won’t be able to easily convince. By the
information or the dish other than decision that I make. So that is one of the biggest
problem that I have faced. In terms of solving a problems. What I do is I do
contingency leadership. What a man is depending on a situation depending on the
person. I will tailor my decision-making process depending on that person, right if
that person is somewhat which what it meant is very hard to convince. I do think
differently right I’ll be I’ll be harsh on them. I’ll point out to them that you know,
if you keep doing certain thing in a certain way that is not suitable to the
organization. You will face certain things, right and for the people that I know that
I can easily convince easily change. I’ll go different route right? I will I would use
the word manipulate but what I meants is, you know, walk them through, you
know, slowly and easily inhale, you know changing the way they do things from
day to day business will help us and help them as a teacher of Greenfield school
do a better job rather than you know, hanging on to the overleaf and make it very
difficult for us to function.
Me: Can you tell us about a specific issue in the organization that you have faced
and how you resolved it? Additionally, could you introduce some management
theories applied during the problem-solving process?
Mr. H.Son: I apply for me for my personal perspective. I was a contingency
theories, contingency theory stated that you know, depending on the situation
right? You would need to tailor your personal leadership style to make it suitable
for the situation present. So depending on the situation i can be very firm, i can be
quiet easy. When i want i’m firm what manage i want to send across like height,
this is what we need to do and you need to follow for other things it can simply
discussion where i try to convince the person that he, this is the thing that need to
be done reason being because it’s better for you, better for us something along that
line. However, for the people that have quiet eagle and they don’t want to
cooperate. It very better for me to just be very firm. This is why how i want thing
to be done and you need to follow what i want you to accomplished because i am
your superior. So depending on the situation, i will change my leadership style.
Me: Lastly, What do you think young people need to improve to become a Good
Manager?
Mr. H.Son: One of the thing that i think for the younger generation to understand
you need to understand the cost and benefit of a situation, what it meant is you
know at the situation present you need to be able label and identify. What is the
benefit related to that person that you dealing with and what are you proposing? It
is aligned, it is the same in line with the benefit that they have. Because one of the
thing that i realized is if you presented something to somebody else and it doesn’t
align with the interest that they have or the benefit that they have they will never
help you. So what the younger generation need to understand is nobody do things
for other for free and in order for you to accomplish a task or you know a certain
goal if you want to accomplish, you need to understand what is the benefit at hand
the risk at hand. You need to understand that the person you dealing with what is
they interest? What is the interest line and you need to align they interest with the
situation at hand so sum it up you need to find a way to tell them at height. What i
want you to do is actually for your own benefit. You’re doing this is you’re doing
something good for yourself I have no interest in this.
Me: Thank you very much for your time and valuable information. Thanks!