2ND BAC FUNCTIONS SUMMARY BY : YASINE AMOUJANE

Making a request = requesting ‫َط َلب العون والمساعدة‬ ACCEPT REFUSE

- Could you lend me 5 Dirhams? - Sure - Sorry, I can’t.

- Can you close the window, please? - Of course - I’m afraid I can’t.
- With pleasure
- Would you mind answering that phone for me, please?

Making a Complaint (= Complaining) ‫الشكوى أو التشكي‬ ACCEPT REFUSE

- I’m sorry to say this, but this is not the tablet I ordered. - Sorry for this. - Its not my fault
- I’m sorry I have a complaint. you are talking too loud - This won’t happen - That’s none of my
again? business.
- Sorry to say this, but you're disturbing all your neighbours?

Lack of understanding ‫عدم الفهم‬
- I’m afraid I didn’t get your point.
- I am not sure I got your point.
- I didn’t get your point.
Asking for clarification ‫طلب التوضيح‬
- Sorry, What do you mean by
“sustainable”?
- Do you mean ‘brain drain’ is …….
- Sorry, what does ‘…………..’ mean?”
- What do you mean by
Apology / Apologizing ‫العتذار‬
- I’m so sorry for …
- I’m terribly sorry for the mess I’ve
made in the kitchen.
- Sorry, I didn’t mean to disturb you

Asking for opinion Giving opinion ‫التعبير عن الرأي‬ Agreeing ‫االتفاق‬ Disagreeing ‫عدم‬
‫االتفاق في الرأي‬

- what’s your opinion ? - In my view / in my opinion - You are absolutely - I disagreee

- In your opinion, what is…?
- Do you think that married
women should stay at home?
right.
- As far as I’m concerned - I don’t really share
- I share the same view your point of view
- I personally think that women
shouldn’t stay at home. - I’m totally against
this idea

Express certainty Express uncertainty Asking for advice ‫طلب النصيحة‬

 Certainly / surely  It’s impossible / I’m not sure - What should I do ?

 I’m sure / I’m positive  I doubt it / It might be - What’s your advice?
 I’m certain / It must be  I may not happen - Give me some advice

Responding to good news  Responding to bad news  Give advice ‫اعطاء النصيحة‬

 Glad to hear that!  How sad! - You should

 Congratulations!  Sorry to hear that! - You ought to
 That sounds great!  Poor you ! - You had better
Lucky you  I’m sorry to hear that - If I were you, I would
I’m awfully sorry to hear that

Making a suggestion : ‫اإلقتراح‬ Regret / Regretting ‫الندم‬

‫والحسرة‬
 2ND BAC FUNCTIONS SUMMARY BY : YASINE AMOUJANE

- Why don’t you ………………? - I wish ….. / - If

only……
- Let’s ……………….. - Its a pity ! ……what a pity !
- Shall we take the bus to work, Ted? - I regret …….
- What about having ‘Tagine’ for lunch? - I shouldn’t have left the child alone

- Why don’t we buy something for mom? ‫إنه َخ َطئي ما كان ينبغي أن أترك الطفل لوحده‬

PRACTICE : A. Match the sentences with their functions

Expressions Functions
1. You should review your lessons regularly. a. Expressing opinion
2. Sorry, What do you mean by “gender”? b. Giving advice
3. What about collecting the trash in our neighborhood? c. Complaining
4. In my view, parents should control their children‟s use of the Internet. d. Disagreeing
5. “You‟d better do some exercises in the workbook.” e. Making a suggestion
6. “Sorry to bother you, but you didn‟t return the book I lent you!” f. Asking for clarification
7. “Could you close the window, please?” g. Responding to bad news
8. “I‟m afraid I didn‟t get your point” h. Requesting
9. “I‟m sorry to hear that your company has closed now.” i. Apologizing
10. I don‟t really share your point of view.” j. Expressing
11. I‟m awfully sorry; I forgot to call you last night.” lack of
12. “You should exercise and eat a lot of vegetables.” understanding
:B. Respond to these situations
1. Tony needs his classmate‟s calculator to do his math homework
 Tony: (makes request) : _________________________________________________
 Classmate: (responds) : __________________________________________________
?Hotel receptionist: Did you sleep well .2
 Customer: No, I didn’t. (Complains about the bed)
__________________________________________________________________________
 Hotel receptionist: (Apologizes and says what she/he will do about it)
__________________________________________________________________________
.Teacher: Brain drain is the emigation of highly skilled people .3
__________________________________  You: (Express lack of understanding)
.You need a pen to fill in an application form. Ask your friend to give you one .4
______________________________________________  You: (Make a request)
.Eric: I have just watched a new film .5
_____________________________________________  You: (Ask for opinion)
?Amine: Where do you think we can go next summer .6
___________________________________________  You: (Make a suggestion)
. ?Adam: Do you think that Morocco will organize the world cup one day .7
___________________________________________  You: (Express uncertainty)
 2ND BAC FUNCTIONS SUMMARY BY : YASINE AMOUJANE

.You spilled coffee on your friend’s clothes by accident .8

_________________________________________________  You: (Apologize)
.Karim: I’m really sorry. I didn’t know you were sleeping .9
__________________________________________  You: (Accept the apology)
.You ordered for chicken but the waiter served you fish .10
__________________________________________  You: (Make a complaint)
.Your teacher: The government should invest more in renewable energies .11
________________________________________  You: (Ask for clarification)
.You are on a train. It’s very hot and you want to open the window .12
__________________________________________  You: (Make request)
.Your friend: I‟ve just bought a new electric guitar .13

_______________________________________  You: (Respond to good news)

. Sarah: I’d love to eat out this weekend, but I don’t know where to go
______________________________________________________ Nada: (Makes a suggestion)

C. CHOOSE THE MOST APPROPRIATE RESPONSE TO EACH STATEMENT.

1. Rick: I’m sorry to say this, but the mobile phone I bought here yesterday has poor sound quality.
Shop assistant: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. Ok, that’s good. b. I’d love to. c. No, thanks. d. Sorry for that.
2. Fred: What do you think I should study when I go to university next year?
Sam: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. That’s a good idea. b. Sorry, I have no idea. c. Congratulations! d. Sorry to hear that

1. Leo: I think social media can be addictive.

Emma: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. Definitely. b. I’d rather not. c. Never mind.
2. Your friend: At last, my dad bought me a scooter.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. Don’t worry. b. By all means. c. Lucky you!

1. Adam: Do you mind if I use your laptop to send an email?

Sue: . . . . . . . . . . . . . . . . . . . . . .
a. It’s a good idea! b. Yes, please. c. No, not at all.
2. Fred: There was a terrible accident and a lot of people were seriously injured.
Tom: . . . . . . . . . . . . . . . . . . . . . . . . .
a. No, I don’t like it. b. Sorry to hear that. c. Yes, I think so.

1. Tim: I think dolphins are cute and smart animals.

Linda: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. I can’t help it. b. I really regret that. c. That’s right.
2. Sophie: I’m sorry. I’ve got a complaint about your service. The internet connection is very slow.
 2ND BAC FUNCTIONS SUMMARY BY : YASINE AMOUJANE

Service agent: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. That’s a good suggestion. b. Ok, we will certainly fix that soon. c. Thank you.

1. Lina: Excuse me, would you mind showing me the way to the train station?
Passerby: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go straight and take the first turn on the left.
a. No, thanks. I’m fine. b. That’s really nice of you, thanks. c. Of course not!
2. Nadia: It’s really bad! My computer crashed and I lost all my documents.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a. I’m so sorry to hear that. b. Ok, let’s. c. You can do it next time.