CLAN CARTHY HIGH SCHOOL

CALL/CONTACT CENTER OPERATION LEVEL 1

Internal Assessment- ( Individual)

Date: October 5, 2022

Module 2: Operate a word processing application

Name: Djonai Barker

SCRIPT :

You are Jessica or Jamie call center agent of Office Solutions & More.the company sells office
stationary which includes; Laptops,Desktops,Computer Printers,Pens,Files jackets, Envelopes
and various types of paper. Create a script to answer inbound calls when customers call to make
enquiries or purchase items.
Phone is Ring: bruuuuuuuuhhhh ….

Agent Jessica : Hello Good Morning this is Jessica speaking from Office Solution and More
Company. How many I help you today ?

Customer : Hi I came across this Apple Macbook Air (M2) on your website. I tried to place it on
order but couldn't. How can I buy it ?

Agent: Okay may be aware of your personal information ?

Customer: Sure

Agent : What is your name, Address, Phone number and Email?

Customer : Shelly Jackson, 52 Lincoln street Kingston 5 , My phone number is (876)990-2345

My email is Shellymolly123@gmail.com

Agent : Thank you, Hello Shelly. I see that Apple Macbook (M2) is currently unavailable. We
expect it to be back in stock in two weeks. I can place your order first in line so that you receive
it as soon as it is restocked. Shall I ?

Customer : Yes, I'll appreciate it . Do you have any printers in stock ?

Agent : Yes we do, have a vary would you like to place an order on that ?

Customer : Yes please and what is the cost ?

Agent: Okay the price for a hp printer is in the range from 15-20 thousand jamaican dollars.
which include free blank papers Dell printers are out of stock .

Customer : Okay I would like to make a purchase on that .

Angent : Okay I already have your contact information. Your package will be delivered in 2
business days. Thank you for stopping by and I hope you come again.

Customer : You're most welcome .

Phone call has ended .