Sample Call Center Cover Letter

Bondy waren
19 Applewood Circle
anycity, USA 56734

July 1, 2010

Mr. Patrick Spongebob,

Hiring Manager
National Call Center,
62 Western Avenue
Overland, USA 89890

I am writing to introduce myself to you as a student of International School of Commerce (ISC).

I’m responding to your advertisement in the local Employment News for want of a senior
accounting student for your phone banking facility.

As you can see in the enclosed resume, I have a very strong academic background in accounting
combined with over five years work experience in accounting. My recent internship at Major
Call Center, New York, allowed me further to develop and strengthen my interpersonal and
communication skills. I have good hands on packages used for computer-telephony interface
(CTI) and has the ability to be a good listener, compassionate to provide outstanding service to
the customers with proven customer service skills. I believe that I could make a significant and
valuable contribution in your firm.

I would appreciate the opportunity to discuss how my education and experience will be helpful
to you. I will be contacting you tomorrow morning on phone to talk about the possibility of
arranging an interview. Thank you for your time and consideration.

Sincerely,

Bondy waren,
Senior Student, Accounts,
ISC, Manhattan.

Enc: resume and cover letter

George Rivard
1290 Midland Rd
Fairborn, OH 45324
(888)-651-4035
g.rivard@emailaddress.com

Objective
Seeking a position as a Call Center Agent.

Summary of Qualifications

Excellent skills in customer care relations

Possesses an aggressive, dynamic but friendly and patient personality
People-oriented, tactful and empathic and a good listener
Adequate knowledge of phone etiquette
Excellent communication skills, very articulate
Ability to plan and prioritize workloads and delegate accordingly
Proficiency in web-based software such predictive dialers and CRM, and other computer skills

Professional Experience

Team Lead-Contact Center Services, January 2007 - Present

SPI, Inc, Chicago, Illinois

Maintained existing customers and attracted new company prospects to increase and widen customer
base. Maximized revenue opportunity and productivity through excellent customer relations and
account management. Took every incoming and outgoing calls as an opportunity to make sales or retain
customers.
Trained call center agents regarding product to be offered, objection handling and follow-up call scripts
and strategies.

Monitored team’s performance in terms of service levels, call handling efficiency and speed, customer
appraisal and work attitude.

Call Center Representative, March 2004 – December 2006

Teleglobal Performance Corp., Decatur, AL

Handled maintenance of customers by providing excellent customer service and assistance thru phone
and email.
Listened to client’s requests and complaints about services and escalated them for processing and
provision, within a 24-hr time turnaround from time of call.
Submitted daily call reports regarding customer status and account development.
Performed clerical and other call center duties as required and as assigned by the Team Lead.

Education

B.S. Mass Communications, 2004

Princeton University, NJ