KHHM2224 HOUSEKEEPING MANAGEMENT

GROUP ASSIGNMENT

DIPLOMA IN HOTEL MANAGEMENT

202309

Group member
No. Student Name Student ID Number

1 YEW JUN SHENG 2305483

2 LAI MIN YAN 2313241

3 KENNY KHOR 2315398

4 OON HONG ZHE 2315573

5 LEE ZI SHEN 2311376

6 CHONG JIA WEI 2312247

Name of Lecturer: Pn. Hazylina Khalil

Date of submission:

i
 DECLARATION

**PLAGIARISM: If students are found copying from other sources (including seniors or other
courses report writing) without proper citation or acknowledging the sources, no marks will be
awarded for the whole assignment. In this case, students are required to re-do the assignment within
three days.

ACKNOWLEDGEMENT
I have read and been informed about the content, requirements, and expectations of the team project.
In the case where the group is encountering difficulty either with the team member/s or in the
contribution of effort in making the project/report, the following procedure will be applied:

1. It is the responsibility of the group’s leader/member to inform the lecturer.

2. The lecturer and the group’s members will arrange a meeting for all concerned to voice their
opinions and offer opportunity to the member(s) concerned to make amends.
3. If the problem persists after counseling, the lecturer reserves the right to either.
(i) Demand the member(s) concerned to produce another report on individual basis; or
(ii) Assign the whole group a lesser grade (including zero) for their entire
project/coursework.

No. Student Name Student ID Number Signature

1 Yew Jun Sheng 2305483

2 Lai Min Yan 2313241

3 KENNY KHOR 2315398

4 OON HONG ZHE 2315573

5 LEE ZI SHEN 2311376

6 CHONG JIA WEI 2312247

2
 TABLE OF CONTENTS

Title Page 1
Declaration 2
Table of Contents 3

1.0 Introduction 4
2.0 Physical 5
i. Theme 5
ii. Lodging and guestroom layout 5-10
iii. Fixed and operating assets 11

3.0 Operational 12
i. Organization Chart 12
ii. Responsible for each housekeeping personnel 13
iii. Interaction between another department 13-14
iv. The SDG 7 14

4.0 The physical and operational problem 15

5.0 Conclusion 15

References 16
Marking Rubrics 17

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1.0 INTRODUCTION

A 5 Stars green resort located on one of the islands in Malaysia, ‘The Datai
Langkawi’. This resort is located on the corner of the northwest of Langkawi, a
group of 99 islands in the Andaman Sea. The resort provides a perfect harmony
between nature and luxury. Besides, the buildings of the resort are visually impressive
and the services of the resort are impeccable. The most eye-catching part of this resort
is it was nested in the middle of a 10-million-year-old rainforest.

The history of The Datai Langkawi

The Datai Langkawi was created on 29 October 1993. The resort sets new standards
in luxury and Asian style. Besides, The Datai Langkawi is the resort that is
the fastest became the most sought-after and award-winning hideaway resort in the
world. The resort was designed by an Australian architect ‘Kerry Hill’ with the interior
architect ‘Dider Lefort’. They mixed up the grace of the building with the Malaysian
architecture and surrounding tropical.

The mission statement of The Datai Langkawi

First is for the community, the mission statement is to help and encourage the local
community to protect the special plants and animals on the island by supporting
sustainable practices as a way to earn money and live.

The second is for the guest, they will ask guests to join in on efforts to be more
sustainable and make it’s part of their overall experience.

The last is environment and Wildlife, it is to maintain and strengthen the regeneration
and habitats of flora and fauna.

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2.0 PHYSICAL

I. Themes of The Datai Langkawi

The key themes of The Datai Langkawi are included:

-The resort may offer wellness facilities and a spa to keep guests healthy and relaxed by
promoting relaxation and rejuvenation in a natural environment.

-Most of the resorts have cultural integration with their themes. The Datai Resort may integrate
local culture and traditions into the design, guest experiences, and architecture.

-The resort emphasizes a quiet and peaceful atmosphere that allows guests to connect with nature.
Besides, the resort is also set in a ‘UNESCO-listed Geopark’.

-The Datai Resort is recognized for its high standard of services, catering, luxury
accommodations, and high-end amenities for guests that looking for a luxurious experience.

- Environmental sustainability is frequently prioritized, with efforts directed toward the

preservation of the rainforest and the advocacy of eco-friendly practices. The resort actively
participates in conservation initiatives and promotes sustainable tourism practices.

ii. Lodging and guestroom layout

There are three types of design accommodation in The Datai Resort ‘The Canopy
Collection, The Rainforest Collection, and The Beach Collection’.

For ‘The Canopy Collection’, there are five types of room designs,

-Canopy Deluxe

The room is 63 square meters in size and it is in the main building. It has an outdoor balcony that
can look out into the rainforest. The room includes a combined bedroom and living room
furnished with a king-size bed or twin beds dressed in Egyptian cotton linen, a desk, a dressing
table, and two daybeds. Besides, there are separate showers, lavatory areas, twin basins with
personal grooming kits, and a bathtub. There are also free amenities such as a one-time minibar
per stay, tea and coffee-making facilities, a personal safe, Wi-Fi, multi-purpose charging ports,
and an IPTV.

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-Canopy Garden

The size of Canopy Deluxe Garden rooms at The Datai Langkawi is 63 square meters and it is
located on the ground floor of the main hotel building. These rooms offer direct access to an
outdoor private patio featuring seating and a sun umbrella. The room comprises a combined
bedroom and living room furnished with a king-sized bed or twin beds dressed in Egyptian cotton
linen, a writing desk, a vanity table, and two daybeds. The bathroom and dressing room have a
separate shower, WC area, bathtub, and twin-basin vanity with personal grooming kits. There are
also free amenities such as a one-time minibar per stay, tea and coffee-making facilities, a personal
safe, Wi-Fi, multi-purpose charging ports, and an IPTV.

-Canopy Premium

The Canopy Premium is also 63 square meters in size and is located on the top floor of the
building. It has a balcony that is surrounded by the rainforest. The room included a combined
bedroom and living room furnished with a king-size bed or twin beds dressed in Egyptian cotton
linen, a writing desk, a vanity table, and two daybeds. Besides, there are spacious bathrooms and a
dressing room featuring twin wardrobes, a separate shower and lavatory area, a bathtub, and a
twin-basin vanity with personal grooming kits. A set of binoculars for bird watching and viewing
the tropical rainforest are a special addition. Complimentary amenities include a one-time minibar
per stay, tea and coffee-making facilities, a personal safe, Wi-Fi, multi-purpose charging ports, and
an IPTV.

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- Canopy Suite

The luxurious Canopy Suite at our Langkawi resort is sized between 109 to 125 square meters and
is in the main building. A spacious veranda looks out onto the rainforest. The hotel suite features a
large bedroom with a separate living and dining area and is furnished with a king-size bed dressed
in Egyptian cotton linen, a large daybed, a writing desk, and a vanity table. The bathroom and
dressing room feature twin wardrobes, a separate shower and lavatory area, a bathtub, and a twin-
basin vanity with personal grooming kits. Complimentary amenities include a minibar, tea and
coffee-making facilities, a personal safe, Wi-Fi, multi-purpose charging ports, and an IPTV.

-The Datai Suite

The Datai Suite in Langkawi is 378 square meters in size and is located in the
main resort building. The luxury suite offers an elevated experience and comes with 24-hour
butler service. It offers panoramic views of the rainforest and the Andaman Sea, best enjoyed on
the large outdoor private veranda fringes of the suite. The expansive living and dining area
features executive writing desks, a daybed, a dining table seating six, and a butler pantry. The
suite features two luxurious bedrooms with a king-size bed and twin beds dressed in Egyptian
cotton linen. The living room also includes a large daybed which can accommodate one adult or
two children under 12. There are two spacious suite bathrooms, a dressing area, and a guest
bathroom. The room rate is inclusive of complimentary airport transfers, a minibar, our daily
signature breakfast, and afternoon tea.

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For ‘The Rainforest Collection’, there are four types of room designs,

-Rainforest villa

The luxury 25 Rainforest Villas are 123 square meters in size and raised on stilts, they are situated
in the heart of the tropical rainforest and connected to the public areas by a series of pathways.
These villas in Langkawi are furnished with a king-size bed or twin bed dressed in Egyptian cotton
linen, a large daybed, a writing desk, a vanity table, and a spacious bathroom. Complimentary
amenities include a one-time minibar per stay (excluding spirits), tea and coffee-making facilities,
a personal safe, Wi-Fi, multi-purpose charging ports, and an IPTV.

-Rainforest Premium Villa

The luxurious 7 Rainforest Premium Villas at The Datai Langkawi are 123 square metres in size.
Raised on stilts, the villa’s balcony affords tranquil views of the Anak Datai River and its lush
rainforest surroundings while affording maximum privacy. The villa is furnished with a king-sized
bed or twin beds dressed in Egyptian cotton linen, a large daybed, a writing desk, a vanity table,
and a spacious bathroom. Complimentary amenities include a one-time minibar per stay
(excluding spirits), tea and coffee-making facilities, a personal safe, Wi-Fi, multi-purpose
charging ports, and an IPTV.

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-Rainforest Pool Villa

The Rainforest Pool Villa is 175 square meters in size, with a 7.6-metre private pool by an
extended deck and an outdoor living area with sun loungers. The villa is furnished with a king-size
bed or twin bed dressed in Egyptian cotton linen, a large daybed, a writing desk, and a vanity
table. The spacious bathroom includes a wardrobe. Due to the secluded nature of these villas in
Langkawi, they offer complete privacy, which is perfect for couples on their honeymoon.
Complimentary amenities include a minibar (excluding spirits), tea and coffee-making facilities, a
personal safe, Wi-Fi, multi-purpose charging ports, and an IPTV.

-The Datai Estate Villa

The private Datai Estate Villa is designed for guests seeking a rarefied hospitality experience in
Langkawi. At 3,500 square meters with five bedrooms, it is one of the largest of its kind in Asia.
Situated in the Malaysian rainforest, it is just a short walk to the beach. The luxurious Datai Estate
Villa comprises two spacious living rooms and two dining rooms, a lounge with a bar, five
bedrooms each with a balcony, two connecting pools, and outdoor dining facilities. There is also a
flexible space that can be adapted into a children’s playroom, a spa treatment room, or a small
gym, according to guests’ needs. The villa includes the services of a 24-hour in-villa butler and a
private chef. The room rate is inclusive of complimentary airport transfers and an in-villa bar
(excluding wines from the wine cooler), as well as daily afternoon tea and à la carte breakfast at
The Beach Club or served in the privacy of your villa.

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For ‘The Beach Collection’, there are four types of room designs,

-One-Bedroom Beach Villa

The luxury One-Bedroom Beach Villas are a generous 350 square metres in size with an outdoor
lounge that leads directly to the beach. These private villas in Langkawi offer an elevated luxury
experience and come with 24-hour butler service. The bedrooms feature a king-size bed and a daybed.
There is a separate open-plan living and dining room with high timber ceilings, floor-to-ceiling
windows, comfortable sofa seating, and a dining table seating four. The bedroom opens out onto a
private sun deck and a 10-metre pool. There is an en suite bathroom with a designer standalone
bathtub, a separate shower and WC area, twin vanity, walk-in wardrobes, and dressing areas.
Amenities include individually controlled air-conditioning, Wi-Fi, multipurpose charging ports,
IPTV, a personal safe, tea and coffee-making facilities, and a bar with complimentary drinks
(excluding wines from the wine cooler). The room rate is also inclusive of complimentary airport
transfers, our daily signature breakfast, and afternoon tea.

-Two-Bedrooms Beach Villa

The private two-bedroom Beach Villa at The Datai Langkawi is 750 square meters in size, with a
private pool, a spacious outdoor deck, and a dining area. This luxury villa offers an elevated
experience and comes with 24-hour butler service. The master bedroom features a king-size bed, and
the second bedroom features twin beds and a single daybed. The villa features a separate, open-plan
living and dining room with high timber ceilings, floor-to-ceiling windows, and comfortable sofa
seating. The outdoor dining area seats eight. Each bedroom has an en suite bathroom that includes a
standalone bathtub, a separate shower and WC area, and a twin-basin vanity with personal grooming
kits. Amenities include individually controlled air-conditioning, Wi-Fi, multi-purpose charging ports,
IPTV, a personal safe, tea and coffee-making facilities, and a bar with complimentary drinks
(excluding wines from the wine cooler). The room rate is also inclusive of complimentary airport
transfers, our daily signature breakfast, and afternoon tea.

iii. Fixed and operating assets

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3.0 Operational

i. Organization Chart
The organization chart of the housekeeping department can be separated into three scales it is
small, medium, or large hotel that depicted in the organization chart.
An organization chart is a schematic diagram of the relationships between positions within an
establishment, showing which position fits into the overall organization and explaining the division of
responsibility and lines of authority.
The housekeeping department in a hotel is headed by the executive housekeeper. He or she
informs the General Manager, or the Resident Manager, or Room Division Manager in a large hotel.
Take the hotel chain as an example, the executive housekeeper also reports
to the director of housekeeping, who is in charge of all housekeeping departments in this hotel chain.
The deputy housekeeper assists the executive housekeeping and depending on the size of the property,
there can also be assistant housekeepers who look at the various areas of responsibility in the hotel,
that is, floors, public areas, the linen room, and desk control.

Organization chart of a housekeeping department in a large hotel.

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(ii) Responsibilities of each housekeeping personnel

Housekeeping staff have diverse responsibilities that vary depending on the type of facility they
work in, such as hotels, hospitals, offices, or residential properties. Their primary duties involve
maintaining cleanliness and order in assigned areas, including rooms, hallways, lobbies, and
restrooms. Tasks include dusting, vacuuming, sweeping, mopping, and ensuring a sanitary
environment.

In addition to cleaning, housekeeping personnel are responsible for tasks such as bed making,
managing linens, and handling trash removal. They support maintenance efforts by reporting issues
and collaborating with maintenance staff to address cleaning-related concerns. Restocking supplies,
providing customer service, and adhering to established policies and procedures are integral aspects
of their roles.

Housekeeping staff also contribute to team collaboration, working together to ensure efficient and
thorough cleaning operations. They may engage in specialized cleaning tasks, such as carpet cleaning
or window washing, and participate in training sessions to stay informed about industry best
practices. Housekeeping personnel need to be aware of and follow safety guidelines, security
protocols, and privacy policies, especially in settings like hotels or healthcare facilities. Overall, their
role is crucial in maintaining a clean, safe, and welcoming environment for guests or occupants.

(iii) Interaction between the housekeeping department and other departments

All the depicted in the below is the interaction with housekeeping. For example, it is the front office,
engineering, food, and beverage, sales and marketing, and security departments. This is because these
five departments are important to running the housekeeping activities and making sure the hotel can
be a smooth operation. Last but not least a hotel that doesn’t have a department below the hotel will
make it difficult to run the housekeeping activities.
 Interaction with the housekeeping and front departments
The main focus for each department is the management of guest rooms. Effective communication
about the room status is crucial to ensure that check-out rooms are promptly prepared for occupancy.
Moreover, low occupancy periods present opportunities for supplement, maintenance, and decoration
Furthermore, the housekeeping department should promptly report any atypical guest behavior
that could potentially result in loss of revenue or a negative reputation for the hotel to the front office.
 Interaction with the housekeeping and sales marketing departments
The sales and marketing department relies heavily on the housekeeping department for the timely
delivery of goods and services as promised. Often encountered in large hotels. Other than that, is to
ensure continuity of meetings and group issues, which creates challenges for the front office, sales
marketing, and housekeeping. All three departments must work together to make sure that guest is
prepared and maintained to the highest standards, especially during busy periods.
 Interaction with the housekeeping and security departments
The security team is responsible for maintaining the security of the hotel premises through regular
patrols, ensuring the safe of the guests, monitoring surveillance equipment, visitors, and employees
In addition, housekeeping staff who work in various areas of the hotel can make a significant
contribution to the hotel’s security measures. For example, when cleaning the guest rooms, attendants
can help lock doors and windows to increase guest safety.
 Interaction with the housekeeping and food beverage
There is a symbiotic relationship between housekeeping and food and beverage, which mainly
revolves around the provision of table linens and uniforms. since business volumes can fluctuate
significantly, the banquet department must keep housekeeping informed of its requirements.
Additionally, primary training is a strong relationship between housekeeping and guest service is
critical to prompt and efficient housekeeping.

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  Interaction the housekeeping and engineering.
housekeeping staff play a vital role in ensuring that minor repairs requested by the engineering
department are promptly requested to prevent more serious failures. Working collaboratively, they
effectively perform preventive maintenance and renovations that impact guests.
Besides that, the engineering department hopes that housekeeping department staff will save water
and electricity in daily operations.

(iv). The SDG 7

- The Datai Langkawi needs to ensure that they are accessible for affordable, reliable,
sustainable, and modern energy for the guests. So, they applied SDG 7, as known as,
affordable and clean energy. This can include:
- Renewable Energy Sources

Implementing and promoting the use of renewable energy sources, such as solar or wind
power, to reduce the environmental aftermath.

- Energy Efficiency

Applying energy-efficient technologies and practices to minimize energy consumption in

buildings, facilities, and operations.

- Waste-to-Energy

Exploring innovative solutions to convert waste into energy, contributing to a more

sustainable and circular approach.

- Educational Initiatives

Raising awareness among customers and staff about responsible energy consumption and
encouraging sustainable behaviours.

- Carbon Neutrality

Aiming towards carbon neutrality by offsetting carbon emissions through investments in

carbon reduction projects.

- Smart Technologies

Employing smart technologies for energy management, such as automated systems for
lighting, heating, and cooling, to optimize energy efficiency.

- Collaboration

Collaborating with local communities and stakeholders to implement sustainable energy

solutions that benefit both the resort and the surrounding areas.

By carrying out these practices, resorts can contribute to the global efforts outlined in SDG7 while
also strengthening their environmental stewardship and long-term sustainability.

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4.0 The physical and operational problem
Here are some of the good ratings from YouTube:
-This is the best resort in the Whole Wide World especially for someone who appreciates Nature,
peace, great food, and the best service delivered by the most service-minded and friendly staff who
have been working there for years and years.

-The Rainforest Villa which was superb with an outdoor balcony, day bed, and chairs. Nice touches
like inclusive soft drinks minibar. The food was excellent as was the service. Any problem was fixed
in a jiffy. The staff are attentive and have warm hospitality.

- had a balcony that looked into the forest and we were visited by monkeys, large black
squirrels, and a huge variety of birds and butterflies. The pristine beach with lots of sun
loungers that could be shielded from the sun by trees. The food was splendid starting with the
breakfast. There was a range of restaurants offering Thai, Malaysian, European, and seafood.
The staff were all very friendly, warm, and helpful, and were always ready for a chat.

Besides the good ratings, there are also some bad ratings for the physical and operational
problems.

Here are some bad ratings from Google Maps:

- The guest drove for an hour from Kuah town to check out the hotel for a possible stay but was
prevented by the guard at the entrance. No entry without booking and must be an online booking,
according to the guard. The staff could not make a decision and had to refer to the general manager
who was not available.

- The prices are too high. They have a golf club. But it is chargeable. Breakfast is 3 points of 5. It is
very far from the center. And if you would like to see the city u could not find any taxi around. So,
think twice about choosing this hotel.
- The design has flaws that allow some small (spiders to lizards) to medium (geckos) to come inside
the room often (spotted a large gecko in the middle of the night). The reason for this was that the
phone was faulty. The management did not check the rooms completely before putting them up for
rent.

5.0 Conclusion
To summarize the opinion and suggestion, I agree with the honoured grade given to the resort. The
resort place in a strategic geographical location it has a beautiful environment, pleasant climate, and
landscape.
Additionally, the design of the room resort is relaxing and has a comfortable interior decoration.
Furthermore, the management of the resort is excellent because the service crew is friendly and
helpful.
In addition, the quality of the resort is good, with reasonably priced rooms and service. Lastly, for
family or people who want to travel to relax, I will suggest the resort for sleep. It was comfortable and
the facilities amenities so that you can enjoy well. It will give a great experience and leave an
unforgettable memorable.

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 References

Bromberek, Z. (2009). ECO-RESORTS:PLANNING AND DESIGN FOR THE TROPICS. Oxfordshire OX14

4RN 711 Third Avenue, New York, United States: Routledge.

Wikipedia contributors. (2023, September 21). Datai Langkawi. Wikipedia.

https://en.wikipedia.org/wiki/Datai_Langkawi

The Datai Langkawi, Malaysia | Serandipians Hotel partner. (n.d.). SERANDIPIANS.

https://travellermade.com/hotel-partners-asia-pacific/the-datai-langkawi-malaysia-traveller-

made-hotel-partner/

Luxury rooms, suites & villas in Langkawi | The Datai Langkawi. (n.d.).

https://www.thedatai.com/accommodation/

Ahmad, R., Abdullah, J. E., Zainol, N. A., & Ramely, A. (2023). ATTRACTING CUSTOMERS USING

SUSTAINABILITY: A LOOK AT THE DATAI, LANGKAWI. Journal of Business Management and

Accounting, 13(1), 57–78. https://doi.org/10.32890/jbma2023.13.1.3

15
 =KHHM2224 HOUSEKEEPING MANAGEMENT
ASSIGNMENT RUBRICS

Excellent Good Average Poor Very Poor Score

17-20 13-16 9-12 5-8 0-4
Identify Comprehensive A clear description Moderate Brief description No description of
background and description of the of the background description of the background the background
theme background and theme. of the background and theme. and theme.
(20%) and theme. and theme.

21-25 16-20 11-15 6-10 0-5

Comprehensive Clear description Moderate Brief description Did not meet
Discuss physical description and and explanation description and and explanation the minimum
& and operation explanation with with good explanation with with limited standards.
(25%) Excellent knowledge and average knowledge and
knowledge and understanding knowledge and understanding of
understanding of of the topics/areas. understanding the topics/areas.
the topics/areas of the topics/areas.

21-25 16-20 11-15 6-10 0-5

Discussion is Discussion centers on Discussion is Discussion is Did not meet
Problems presented in depth some of the points minimal. Minor limited;superficial the minimum
(25%) and is accurate and covers them points/information at most. Major standards
with relevant accurately. may be missing. points
examples Examples are Examples are /information may
provided to support provided in some be missing.
the discussion. areas of Limited examples
discussion. provided or not
relevant.

9 - 10 7-8 5-6 3-4 0-2

Conclusion Comprehensive Good Moderate Brief Did not meet
(10%) recommendations recommendations recommendations recommendations the
and conclusion. and conclusion. and conclusion and conclusion. minimum
standards

9 - 10 7-8 5-6 3-4 0-2

Report format Remarkable Consistent in format Fairly consistent Little effort to No regard or
and layout adherence to the adherence with in format comply with the very minimal
(10%) required format, some minor adherence with required format effort to comply
with almost no mistakes. some mistakes. with many with the
mistake made. mistakes. required format

Referencing & 9 - 10 7-8 5-6 3-4 0-2

Appendices Excellent Enough references Some references Inaccurate or None or almost
(10%) references provided but may provided but may ambiguous no reference
provided that are lack variety and not be enough, references provided.
convincing, credibility. varied, and provided.
varied, and credible.
credible.

TOTAL (100%)

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