SURVEY ON CULTURE OF QUALITY & PATIENT SAFETY IN THE

HEALTHCARE ORGANISATION
SUM Ultimate Medicare
(15th Feb, 2021 to 18th Feb, 2021)

Insights TOTAL NUMBER OF RESPONDENTS: 693

1 What is your primary work area or unit in this hospital? Select ONE answer.

Many different hospital units/No specific unit

Medicine (non-surgical)
Surgery
198 Obstetrics
254 Paediatrics
Emergency dept
Intensive care unit (any type)
Psychiatry/mental health
4
43 Rehabilitation
Radiology
38 Laboratory
56
30 31 Pharmacy
13
52 Anaesthesiology
10 3 6

SECTION A: Your Work Area/Unit

2 People support one another in this unit

2
StronglyDisagree
Agree
Disagree
298 Neither
325 StronglyAgree

54
14

3 We have enough staff to handle the workload.

StronglyDisagree
242
Agree
Disagree
387 Neither
StronglyAgree
55

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4 When a lot of work needs to be done quickly, we work together as a team to get the work done

StronglyDisagree
234
Agree
Disagree
405 Neither
47 StronglyAgree

5 In this unit, people treat each other with respect.

StronglyDisagree
203
Agree
Disagree

40 447 Neither
StronglyAgree
2

6 Staff in this unit work longer hours than is best for patient care.

18

146 117 StronglyDisagree

Agree
Disagree

156 Neither
256 StronglyAgree

7 We are actively doing things to improve patient safety.

StronglyDisagree
225 Agree
Disagree
Neither
450
5 StronglyAgree
7

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 8 We use more agency/temporary staff than is best for patient care.

88
StronglyDisagree
36 201
Agree
Disagree
2 Neither
StronglyAgree
366

9 Staff feel like their mistakes are held against them.

12

47
StronglyDisagree
268 Agree
Disagree
Neither
365
StronglyAgree
1

10 Mistakes have led to positive changes here.

2 5

StronglyDisagree
274 Agree
Disagree
405 Neither
StronglyAgree

11 It is just by chance that more serious mistakes don’t happen around here

102
StronglyDisagree
36 Agree
274
Disagree
Neither
278 StronglyAgree

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12 When one area in this unit gets really busy, others help out.

StronglyDisagree
217
Agree
Disagree
384
Neither
85 5 StronglyAgree

13 When an event is reported, it feels like the person is being written up, not the problem.

97
164 StronglyDisagree
47 Agree
6 Disagree
Neither
StronglyAgree
379

14 After we make changes to improve patient safety, we evaluate their effectiveness.

StronglyDisagree

298 Agree
Disagree
382
Neither
StronglyAgree

75

15 We work in "crisis mode" trying to do too much, too quickly.

StronglyDisagree
256 Agree
Disagree
395 Neither

36 StronglyAgree

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16 Patient safety is never sacrificed to get more work done.

StronglyDisagree
Agree
323 302
Disagree
Neither
StronglyAgree
54
9

17 Staff worry that mistakes they make are kept in their personnel file.

7 2

StronglyDisagree
279 Agree
Disagree
401 Neither
StronglyAgree

18 We have patient safety problems in this unit.

4
36
StronglyDisagree
251 Agree
Disagree
Neither
398
StronglyAgree
4

19 Our procedures and systems are good at preventing errors from happening.

StronglyDisagree

282 Agree
333
Disagree
Neither
StronglyAgree
69
7

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20 My supervisor/manager says a good word when he/she sees a job done according to established patient safety
procedures.

StronglyDisagree
249 Agree
Disagree
376
Neither

54 StronglyAgree

21 My supervisor/manager seriously considers staff suggestions for improving patient safety.

StronglyDisagree
Agree
332
333 Disagree
Neither
StronglyAgree

6 14

22 Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking
shortcuts.

10

74
StronglyDisagree

299 Agree
Disagree
Neither
306
StronglyAgree

24 My supervisor/manager overlooks patient safety problems that happen over and over.

63
47 StronglyDisagree

301 Agree
Disagree
Neither
278
StronglyAgree

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 SECTION C: Communications
25 We are given feedback about changes put into place based on event reports.

2 4

Never
235
Rarely
Most of the time
405 Sometimes
47 Always

26 Staff will freely speak up if they see something that may negatively affect patient care.

3 1

120 Never

41 Rarely
Most of the time
Sometimes
528 Always

27 We are informed about errors that happen in this unit.

1 2

96
Never

87 Rarely
Most of the time
Sometimes
507
Always

28 Staff feel free to question the decisions or actions of those with more authority.
7 4

35
88 Never
Rarely
Most of the time
Sometimes
559 Always

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29 In this unit, we discuss ways to prevent errors from happening again.
1 15

123 Never
Rarely
65
Most of the time
Sometimes
489 Always

30 Staff are afraid to ask questions when something does not seem right.

89143

Never
Rarely
Most of the time
Sometimes
Always
659

SECTION D: Frequency of Events Reported

31 When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported?

22 2

Never
185 Rarely
Most of the time
Sometimes
467 17
Always

32 When a mistake is made, but has no potential to harm the patient, how often is this reported?

91 5
2
Never
Rarely
Most of the time
Sometimes

592 Always

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33 When a mistake is made that could harm the patient, but does not, how often is this reported?
13
5

Never

305 Rarely
Most of the time
358 Sometimes
Always

12

SECTION E: Patient Safety Grade

34 Please give your work area/unit in this hospital an overall grade on patient safety.
15 3
5

Excellent
195 Very Good
Poor
Acceptable
475
Failing

SECTION F: Your Hospital

35 Hospital management provides a work climate that promotes patient safety.

16

Strongly Disagree
Agree
301 Disagree
358
Neither
Strongly Agree

13 5

36 Hospital units do not coordinate well with each other.

17 6

Strongly Disagree
Agree
241
Disagree
420 Neither
Strongly Agree
9

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37 Things “fall between the cracks” when transferring patients from one unit to another.
12 9

Strongly Disagree

291 Agree
Disagree
379
Neither
Strongly Agree

38 There is good cooperation among hospital units that need to work together.

Strongly Disagree
Agree
315
Disagree
351
Neither
Strongly Agree

15 7

39 Important patient care information is often lost during shift changes.

5 3

Strongly Disagree
Agree
298
Disagree
385 Neither
Strongly Agree

40 It is often unpleasant to work with staff from other hospital units.

84

158 Strongly Disagree

Agree
1 Disagree
Neither
522 Strongly Agree

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41 Problems often occur in the exchange of information across hospital units.

101
Strongly Disagree
Agree
Disagree
362
225 Neither
Strongly Agree

42 The actions of hospital management show that patient safety is a top priority.

Strongly Disagree
Agree
331 302
Disagree
Neither
Strongly Agree
50
2

43 Hospital management seems interested in patient safety only after an adverse event happens.

111
Strongly Disagree

302 Agree
85
Disagree
Neither
Strongly Agree
192

44 Hospital units work well together to provide the best care for patients.

15

Strongly Disagree
192
Agree
Disagree

59 Neither
421
Strongly Agree
6

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 45 In the past 12 months, how many event reports have you filled out and submitted?

36
138 No event reports
100
1 to 2 event reports
3 to 5 event reports
96
6 to 10 event reports

269 11 to 20 event reports

46 Shift changes are problematic for patients in this hospital.

Strongly Disagree
Agree
Disagree
Neither
Strongly Agree

47 How long have you worked in your current specialty or profession?

00
1

44
Less than 20 hours per week
20 to 39 hours per week
40 to 59 hours per week
60 to 79 hours per week
80 to 99 hours per week
648

48 How long have you worked in your current hospital work area/unit?
3
00

52
Less than 20 hours per week
20 to 39 hours per week
40 to 59 hours per week
60 to 79 hours per week
80 to 99 hours per week
638

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49 Typically, how many hours per week do you work in this hospital?

00

41
Less than 20 hours per week
20 to 39 hours per week
40 to 59 hours per week
60 to 79 hours per week
80 to 99 hours per week
652

50 What is your staff position in this hospital? Select ONE answer that best describes your staff position

63 29 21
Registered Nurse
24 Physician Assistant/Nurse Practitioner
8 LVN/LPN
45 Patient Care Asst/Hospital Aide/Care Partner
245 Attending/Staff Physician
Resident Physician/Physician in Training
Pharmacist
89 Dietician
Unit Assistant/Clerk/Secretary
Respiratory Therapist
29
Physical, Occupational, or Speech Therapist
102 Technician (e.g., EKG, Lab, Radiology)
86
Administration/Management
6

51 In your staff position, do you typically have direct interaction or contact with patients?

YES, I typically have direct

interaction or contact with patients
298

NO, I typically do NOT have direct

395
interaction or contact with patients

52 How long have you worked in this hospital?

0 0 0

Less than 1 year

256 1 to 5 years
6 to 10 years

437 11 to 15 years
16 to 20 years

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 Summary of the Survery
Total number of staff: 779
Total respondents: 693
Percentage of staff responded: 89.0 %
1 A good number of staff in the healthcare organisation are motivated, and aware of patient safety.

2 The qualitative analysis of the above survey identifies us at a good progressive note as the average
number of positive responses stands higher than the negative.
3 The most reported advantage found were related to the well cultured staff and hospital management
support inter-linked.
4 The healthcare professionals with necessary resources, safety-aware staff, became the major asset in
the development of a culture related to patient safety.
5 This positive outcome of safety culture survery also indicates a general willingness of staffs in learning
the safety culture for the betterment of patient safety.

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