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Student: ___________________________________________________________________________
3. The Deming method to quality control emphasizes the reformation of attitudes, comprehensive controls and
annual objective reviews.
True False
4. A Gantt chart is a time-based graphic display that shows whether a machine or a process is producing at the
expected quality level.
True False
5. Continuous improvement refers to making each employee responsible for the quality of his or her own work.
True False
6. Quality at the source refers to the philosophy of making each employee responsible for the quality of his or
her work.
True False
7. Six Sigma is both a precise set of statistical tools and a rallying cry for continuous improvement.
True False
8. Lean manufacturing involves searching for implementing radical change in business processes.
True False
9. ISO 9000 is a set of quality standards.
True False
10. ISO 14000 is a series of required standards covering environmental management tools and systems.
True False
11. Although it is most often thought of as applying to manufacturing processes, Six Sigma can be applied to
any business process where the quality of the result may be quantified and the results of each process tracked.
True False
12. The Malcolm Baldridge Award was established by Congress to enhance the competitiveness of U.S.
organizations.
True False
13. Only manufacturers are eligible to apply for the Malcolm Baldridge Award.
True False
15. In the process of operations management, a firm transforms resources such as raw materials, supplies, and
even human resources into goods and services.
True False
16. Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.
True False
17. CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very
little increase in costs.
True False
18. Mass customization is tailoring products to meet the needs of individual customers.
True False
19. Companies that employ lean manufacturing and flexible manufacturing produce better quality products, but
have costlier production lines.
True False
20. Mass customization is not exclusive to product intensive businesses. Service businesses have learned how to
use mass customization to serve their customers.
True False
21. Although lean manufacturing attempts to reduce the amount of labor used in manufacturing process, it
typically does so by increasing the amount of most of the other resources used in the production process.
True False
22. Quality guru Deming emphasizes statistical quality control through employee empowerment.
True False
23. The inventory control system that schedules materials to arrive and leaves as they are needed is called JIT or
Just in Time.
True False
24. _________ manufacturing is a systematic approach to identifying and eliminating waste and no-value-added
activities.
________________________________________
25. ___________ is a series of voluntary international standards covering environmental management tools and
systems.
________________________________________
26. __________ is both a precise set of statistical tools and a rallying cry for continuous improvement.
A. Malcolm Baldridge Award
B. Continuous improvement
C. Six sigma
D. Quality at the source
27. ___________ is a systematic approach to identifying and eliminating waste and non-value-added activities.
A. Malcolm Baldridge Award
B. Lean manufacturing
C. Six sigma
D. Quality at the source
29. __________ is a series of voluntary international standards covering environmental management tools and
systems.
A. ISO 9000
B. EOQ 9000
C. ISO 14000
D. EOG 14000
30. Production management is the traditional term used to describe all the activities managers do to help their
firms create:
A. resources
B. goods
C. services
D. equities
31. Operations management is a specialized area in management that converts resources into:
A. services, rather than goods
B. goods, rather than services
C. both goods and services
D. financial data
32. __________ is the specialized area of management that converts or transforms resources into goods and
services.
A. Logistics management
B. Resource engineering
C. Intrapreneuring
D. Operations management
33. ___________ is the creation of goods and services using land, labor, capital, entrepreneurship and
knowledge.
A. Resource combination
B. Supply chain management
C. Production
D. Purchasing
34. Which of the following statements best describes the distinction between production management and
operations management? Production management involves:
A. Activities managers perform to help create services while operations management involves the activities
managers perform to produce goods.
B. Activities managers perform to obtain physical resources while operations management involves the
activities managers perform to obtain the financial resources.
C. Activities managers perform to help create goods while operations management is a broader term that
involves the activities involved in producing services as well as goods.
D. Activities managers perform to help create intangible products while operations management involves the
activities managers perform to produce tangible products.
36. A production process characterized by long production runs to turn out finished goods over time is known
as a(n):
A. Assembly process.
B. Continuous process.
C. Extended process.
D. Unrestricted process.
37. A production process characterized by a short production run and frequent adjustments to machines so that
different products can be produced is known as a(n):
A. Just-in-time process.
B. Lean manufacturing system.
C. Analytic process.
D. Intermittent process.
40. CAD/CAM makes it possible to custom-design products to meet the needs of ________ with ________.
A. Small markets; a decrease in cost
B. Very large markets; no increase in cost
C. Small markets; very little increase in cost
D. International markets; products that are complex
42. ______________ means tailoring products to meet the needs of a large number of individual customers.
A. Mass customization
B. Mass production
C. Competing in time
D. Feedback in response production
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