Professional Documents
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1. Technology has had little effect on employee productivity in the hospitality industry
primarily because
a. the industry is labor-intensive.
b. the industry is not labor-intensive.
c. technology implementation costs are very low.
d. technology implementation costs are very high.
3. In most cases, effective training can help reduce operating costs because
a. fewer labor hours will be needed.
b. hourly wage rates can be reduced.
c. employee benefit costs can be reduced.
d. supervisors can more closely monitor employee efforts.
7. Which management process identifies each task in a position and explains how it should be
done, with a focus on knowledge and skills?
a. Job analysis
b. Job description
c. Position analysis
d. Position description
11. Properly developed performance standards for a list of tasks identify the
a. costs of completing each task.
b. way each task is to be completed.
c. training times required to learn each task.
d. quality and quantity outputs for each task.
12. Which is an example of an open-ended question that could be used to identify items in a
training task list?
13. The statement, “An organization pays for training even if it doesn’t offer it,” refers to the
fact that
a. training is mandated by state and local governments.
b. training costs are a mandatory component of payroll costs.
c. payment for training programs can be delayed until they are implemented.
d. in the absence of training programs, wasted time and money occurs because of employee
errors.
14. When an excellent employee is chosen to serve as a trainer for other employees, he or she
must first be
a. trained to train.
b. a long-term employee.
c. given additional compensation.
d. given the option of choosing an appropriate training method.
15. Which training method is best for most entry-level hospitality positions?
a. Group
b. Hands-on
c. Self-paced
d. Shadowing
16. After a task is learned, what is most often needed to enable the trainee to perform the task at
the appropriate speed?
a. Trainee feedback
b. Additional training
c. Time and repetition
d. Ongoing task analysis
17. Acceptance of a training assignment in an operation will likely be avoided if potential
trainers are
a. new to their jobs.
b. not given the time to train.
c. not given additional compensation.
d. required to conduct group training sessions.
20. Traditional “tag along” and “shadowing” training programs often do not work well because
they
a. are too time consuming.
b. can only be effectively implemented in a group setting.
c. require excessive design costs for their implementation.
d. lack a well-thought-out approach to determining needed training content.
22. Staff input, exit interviews, and inspection score results are three tools managers can use to
help
a. create job descriptions.
b. determine training needs.
c. assess productivity standards.
d. estimate training program costs.
23. Which is an example of a performance-based training objective?
a. Trainees will learn how to sharpen a knife.
b. Trainees will view a knife sharpening video.
c. Trainees will demonstrate how to sharpen a knife.
d. Trainees will attend a knife sharpening training session.
24. Which is the first step managers should complete when developing a training lesson?
a. Consider topic sequence.
b. Develop lesson objectives.
c. Evaluate the training lesson.
d. Purchase required training resources.
25. Which is the most effective means of motivating trainees for a training program?
a. Pay extra for training time.
b. Require the training only for newly hired workers.
c. Explain why the training is needed and what the trainees should expect.
d. Allow employees to decide if they would like to participate in the training.
Answer Key
1. a. 14. a.
2. d. 15. b.
3. a. 16. c.
4. a. 17. b.
5. d. 18. a.
6. d. 19. d.
7. c. 20. d.
8. d. 21. d.
9. a. 22. b.
10. b. 23. c.
11. d. 24. b.
12. d. 25. c.
13. d.
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« Allons ! Manuelo, dit la sœur d’une voix douce… Encore ! Votre
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XXV
LE COIN DES FOLLES