16/12/23, 10:48 Guidelines and procedures

guidelines and procedures for LLS

100 100 100 100
hold time policy in a say one way in hold time policy in a do we interpret
face to face which we can phone visit proper names? e.g.
situation disqualify ourselves "Park View
15 minutes Hospital"
forever different language,
wrong gender, L5 no
calls
200 200 200 200
correct monitoring how often do we if we don't know a if the lep is giving
disclaimer in say the refresher certain word e.g. us too much
spanish statement "charamusca" which information, what
tool do we use do we do
esta llamada puede every 45 seconds
ser monitoreada clarification short segments
con fines de calidad
o capacitacion
300 300 300 300
correct medical maximum amount if we are left alone where do we leave
disclaimer in of minutes to say in the line, both a SR
english the refresher parties disconnect,
statement what to we do LINC
doesn't exist (trick
question) 5 minutes verify 3 times if
someone is there,
for 90 seconds,
then disconnect and
leave SR
400 400 400 400
correct medical what is the wording if the client asks how long can we
disclaimer in of the refresher "interpreter, is this interpret until we
spanish statement person drunk?" can request a
what do we answer break?
todo lo que diga el interprete aun se
sera interpretado y encuentra con state only 2 hours
su informacion se usted/se encuentra observable facts.
mantendra en la línea.... we cannot
estrictamente determine the state
confidencial of the person.
500 500 500 500
say one kind of L5 there's someone in what does LEP what disclaimers
calls the background stand for may we say in a
providing answers 911 call
court, finance bond, for lep Limited English
401k, life insurance Proficiency we don't say any
we notify the client (trick question)
and interpret what
the person is saying

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