SWITCH TO U

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Port-in Customer Validation

ID Type* :

MyTentera

ID No.* :

950608085743

Submit

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Before During After

1.Before submitting your Switch to U

request, please ensure that:

You have settled all your current bills with your

service provider.
You are free from any contract obligation such as
Port-in Customer
phone plan contract,etc.
All principal and supplementary line(s) are not
Validation
barred by any service provider.
Principal andyour
Verify
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supplementary
identity in lines
just aneed
fewtosteps
port-out
together or if the supplementary lines do not wish to
port-out, the principal line holder must contact the
T H I N G S TO N OT E W H E N Y O U
current service provider for further assistance. Once
Important: Ensure that you have a stable Wi-Fi
this S W I TC H
process and
connection is completed, thensupports
a device that the primary
eSIM before
proceeding
principal linetoholder
replace yourcan
(you) eSIM. Once your existing
port-in.
Onlyline
oneisactive
deactivated,
mobileyou will need
number an alternative
is allowed to request
connection to activate your U Mobile eSIM.
to port-in via online channel. Principal and
supplementary lines wish to port-in together have to
visit our stores for group port-in requests.
Your mobile number is registered under your name
and it is not tied to a company.
Download the latest MyUMobile App before
you proceed. Do not close this page as it wlll
2.Please
interruptensure
the entiretheverification
NRIC provided process is
the same as what
was registered with your current
service provider.
Step 1

Scan QR Code
Scan the QR code above to begin
your ID & Facial Verification
process

Step 2
FAQS T&C
ID Validation
Scan your ID with the object
placed on a flat surface

Step 3
About Us
Facial Recognition
Support Ensure that you position your face
within the frame
Terms & Notices

Download the MyUMobile

Step 4 App
Validate
If you are not automatically
Connect with Us
redirected to the next page, click
the "Validate" button below to
continue

Redress your complaints atValidate

the Consumer Forum Malaysia (CFM) |
www.complaint.cfm.org.my
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