BASIC COMPETENCIES :

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to
obtain, interpret and convey information in response to workplace
requirements.

NOMINAL DURATION : 5.5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO 1. Follow routine spoken messages.

LO 2. Perform workplace duties following written notices

LO 3. Obtain and convey workplace information.

LO 4. Complete relevant work-related documents.

LO 5. Participate in workplace meetings and discussion applying gender-fair language.

DETAILS OF LEARNING OUTCOMES:

LO 1. FOLLOW ROUTINE SPOKEN MESSAGES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Required 1. Effective The students/ 1. Group 1. Written test
information is Listening trainees must discussion 2. Practical/
gathered by 2. Processes, be provided 2. Interaction performance
listening and is Procedures and with the 3. Lecture test
correctly Work following: 4. Reportorial 3. Interview
interpreted. Instructions 1. Writing 5. Online or
2. Instructions and 3. Workplace materials Offline Lecture
procedures are Communication (pen & using
followed in an paper) eMaterials
appropriate 2. References 6. Use of self-
sequence for the (books) pace Learning
task and in 3. Manuals materials or
accordance with 4.Video, CBLM
the information Powerpoint
received. Material in
3. Clarification is CD format
sought from the 5.Printed
workplace CBLM
supervisor on all 6.Learning
occasions when Management
any instruction System
or procedure is ( LMS)
not understood.
LO 2. PERFORM WORKPLACE DUTIES FOLLOWING WRITTEN NOTICES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Written notices 1. Parts of Speech The students/ 1. Group 1. Written test
and instructions 2. Sentence trainees discussion 2. Practical/
are read and Construction must be 2. Interaction performance
interpreted 3. Effective provided with 3. Lecture test
correctly. Communication the following: 4. Reportorial 3. Interview
2. Routine written 1. Writing 5. Online or
instructions and materials Offline Lecture
procedures are (pen & using
followed in paper) eMaterials
sequence. 2. References 6. Use of self-pace
3. Clarification is (books) Learning
sought from the 3. Manuals materials or
workplace 4.Video, CBLM
supervisor on all Powerpoint
occasions when Material in
any instruction CD format
or procedure is 5.Printed
not understood. CBLM
6.Learning
Manageme
nt System (
LMS)

LO 3. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Specific relevant 1. Technical The students/ 1. Group 1. Written test
information is Writing trainees must be discussion 2. Practical/
accessed from 2. Filing provided with 2. Interaction performance
appropriate sources. System the following: 3. Lecture test
2. Effective questioning, 1. Writing 4. Reportorial 3. Interview
active listening and materials (pen 5. Online or
speaking skills are & paper) Offline Lecture
used to gather and 2. References using
convey information. (books) eMaterials
3. Appropriate medium 3. Manuals 6. Use of self-pace
is used to transfer 4.Video, Learning
information and ideas. Powerpoint materials or
4. Appropriate non- Material in CD CBLM
verbal communication format
is used. 5.Printed CBLM
5. Appropriate lines of 6.Learning
communication with Management
superiors and System ( LMS)
colleagues are
identified and
followed.
6. Defined workplace
procedures for the
location and storage of
information are used.
7. Personal interaction is
carried out clearly and
concisely.
L0 4. COMPLETE RELEVANT WORK-RELATED DOCUMENTS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Ranges of forms 1. Personnel The students/ 1. Group 1. Written test
relating to Forms trainees must be discussion 2. Practical/
conditions of 2. Telephone provided with 2. Interaction performance
employment are Message the following: 3. Lecture test
completed Forms 1. Paper 4. Reportorial 3. Interview
accurately and 3. Basic 2. Pencils/ball 5. Online or
legibly. Mathematics pen Offline Lecture
2. Workplace data is 3. Reference using
recorded on books eMaterials
standard 4. Manuals 6. Use of self-
workplace forms 5.Video, pace Learning
and documents. Powerpoint materials or
3. Basic Material in CD CBLM
mathematical format
processes are used 5.Printed CBLM
for routine 6.Learning
calculations. Management
4. Errors in System ( LMS)
recording
information on
forms/documents
are identified and
properly acted
upon..
5. Reporting
requirements to
supervisor are
completed
according to
organizational
guidelines.

LO 5. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS APPLYING GENDER-

FAIR LANGUAGE

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Team meetings are 1. Recording The students/ 1. Group 1. Written test
attended on time. Information trainees must be discussion 2. Practical/
2. Own opinions are 2. Telephone provided with 2. Interaction performance
clearly expressed Personality the following: 3. Lecture test
and those of 3. Organization 1. Paper 4. Reportorial 3. Interview
others are listened al Policies 2. Pencils/ball 5. Online or
to without pen Offline Lecture
interruption. 3. Reference using
3. Meeting inputs are books eMaterials
consistent with 4. Manuals 6. Use of self-pace
the meeting 5.Video, Learning
purpose and Powerpoint materials or
established Material in CD CBLM
protocols. format
5.Printed CBLM
6.Learning
Management
System ( LMS)

4. Workplace
 interactions are
conducted in a
courteous
manner
appropriate to
cultural
background and
authority in the
enterprise
procedures.
5. Questions about
simple routine
workplace
procedures and
matters
concerning
conditions of
employment are
asked and
responded.
6. Meeting
outcomes are
interpreted and
implemented