Quality Manual

CLIENT M/s Krishna Buildestates Pvt. Ltd.
PMC
PROJECT QUALITY PLAN

Rev. No: R0 Date
Page 1
CLIENT M/s Krishna Buildestates Pvt. Ltd. PMC

Rev. No: R0 Date
PROJECT QUALITY PLAN REVIEW AND APPROVAL
QA/QC PM
CONTRACTOR
Signature
PMC
Signature
CLIENT
Signature
PQP REVISIONS
Revision Date Summary Description
PQP DISTRIBUTION
Method Date Done by

Master Copy
Page 2

Rev. No: R0 Date
Table of Contents
1. Introduction.................................................................................................................................. 4
2. Purpose......................................................................................................................................... 6
3. Scope............................................................................................................................................. 7
4. Organization chart, roles and responsibilities............................................................................. 7
5. Quality management system....................................................................................................... 9

6. Product realization.................................................................................................................... 11
7. Measurement, analysis and improvement................................................................................ 12
8. Analysis of Data.......................................................................................................................... 17
9. Project Communication.............................................................................................................. 18
10. Quality Control Methods......................................................................................................... 19
11. Inspection.................................................................................................................................. 20
12. Field Testing Procedures.......................................................................................................... 21
13. Submittals................................................................................................................................. 23
14. Documentation......................................................................................................................... 23
15. Revisions to work..................................................................................................................... 24
16. Definable features of work...................................................................................................... 24
17. Annexture:
a) Quality certificate....................................................................................................................... 25
b) List of laboratory equipment...................................................................................................... 26
Page 3

Rev. No: R0 Date
1. Introduction
1.1 Overview
This plan covers:

Design Management and Control

Quality Assurance

Quality Control
This plan identifies the key interfaces, the allocation of responsibilities and the methods
and controls to be applied. References to Standards, Codes of Practice, Client Company
procedures and KBEPL’s processes are made where appropriate. These planned
arrangements will enable KBEPL to clarify requirements, minimize risk and ensure that
potential errors are identified and corrected. It is important for the success of the
project that all staff working on it is aware of these arrangements. The site manager is
responsible for advising and directing site personnel in order that those personnel
understand and carry out their responsibilities diligently. Good communications are
critical to the success of the project.
KBEPL Construction Quality Engineer is responsible for verifying the implementation of

this plan via audit and surveillance activities.
1.2 Organization Policy
KBEPL’s quality policy is based on the fundamental concept that the control of quality
is a team obligation that recognizes that quality is built into every aspect of the project.
Quality work will be the responsibility of every individual performing the work. Quality
will be obtained through appropriate planning and control of work operations and by
specific quality control activities such as reviewing, checking, inspecting, testing, and
quality surveillance/audit.
1.3 Reference Documents and Procedure Levels

The following matrix shows the interrelationship and the precedence levels of the
various quality-related documents to be implemented in this project.
Reference Documents Precedence Level

Agreement / Contract, Drawings &
1. Agreement / Contract Documents 1
Specs
2. ISO 9001: 2000– applicable clauses 2 Project Quality Plan, Quality Control
Procedures and Inspection & Test Plan
3 Method Statements
Page 4

Rev. No: R0 Date
This project quality plan will be utilized in conjunction with applicable Quality
Management System procedures of APLLP-Birla Navya.
1.4 Issue / Revision Controls & Distribution
This quality plan is prepared by KBE and shall be approved by APLLP for implementation
on site.
Revisions may be necessary to incorporate PM Instructions or as a result of site

requirements / corrective actions agreed during internal audits.
This Project Quality Plan (PQP) has been developed for the construction phase of the
Project “Hero Homes Ph. II Mohali“.
As part of KBEPL commitment to quality, this project is covered by a Project Specific

Project Quality Plan in compliance with the relevant elements of ISO 9001: 2000 as
applicable to the project.
This quality plan ensures that KBEPL has specified the policies, the objectives,
established a system of procedures to accomplish them, assigned duties, delegated
authority and set up suitable inspection, testing, examination and audit programs to
verify that the requisite standards of performance and Project Manager (PM)
satisfaction is achieved.
This quality plan is designed to accomplish and demonstrate achievement /

compliance of / to all contractual – material, equipment and services quality,
performance and workmanship requirements specified by Contract.
1.5 Definition
Client: M/s Hero Homes
Consultants: xxx
Contractor: Krishna Build estates Pvt. Ltd. (KBEPL)
Supplier / Vendor: ORGANIZATION USED BY CONTRACTOR FOR SUPPLY OF

APPROVED MATERIALS
QCP: QUALITY CONTROL PROCEDURE
ITP: INSPECTION, TEST & PLAN
HSP: HEALTH and SAFETY PLAN
QMS: QUALITY MANAGEMENT SYSTEM
NCR: NON-CONFORMANCE REPORT
Page 5

Rev. No: R0 Date
1.6 Objectives and Commitment
Objectives for this project
Compliance to Project Specifications & Drawings

Customer Satisfaction Level – Minimum Level 2. (Attachments)
Customer Satisfaction Survey midway during execution and towards
end of project
Quality All NCR’s to be closed max within 1 month of issue, unless
approved otherwise
ITR’s for all Hold and Witness Points
QA/QC Indicators in the Monthly Meetings
Monthly Update of Document Submission Schedule
Zero Fatalities : 0-1 LTA/ 1 Million Man-hours

Exposure Frequency Rate : 0-1.5 LTA/ 1 Million Man-
Hours Severity Rate : 0-2 lost days / 1 Million
Man-Hours No Explosion or Serious Fire or Pollution
Safety No Permanent Disability Accident
Report as many near misses as possible: greater than 10/ Month
Completion of all works as per approved schedule...

Progress
(Within the early – late dates)
Cost Actual costs within CONTRACTOR budget, monthly cost control

Control reports to Management Committee.
2. Purpose
To provide a plan that outlines the construction quality checks to be performed during
the Project. This plan defines the roles and responsibilities of KBEPL with respect to
construction quality. All construction activities associated with this Project will be
completed under this quality program. Elements will be built with skilled craftsmen
following approved drawings using proper materials and equipment. Inspections and
tests will be performed as outlined in this Plan to document the construction is proper
and meets Project requirements. Periodically, the process will be refined based on
worker-identified quality problems, test data, inspection results, audits, and Client
satisfaction with the Project.
Page 6

Rev. No: R0 Date
3. Scope
This plan applies to all Work performed on the Project.
4. Quality Assurance organization and responsibilities
The Quality Assurance team will solely participate in the quality assurance function
and will not be involved in any other aspect of the construction effort. This team will,
however, possess all of the credentials, capabilities, and experience of an independent
design/construction oversight team. The duties and responsibilities of each position
are described below. One individual or entity may perform multiple construction
quality assurance responsibilities.
4.1 Organizational Chart
Project Manager
QC Engineer Site Engineer
Store In charge Lab Technician Site Foreman
Store Keeper Site Supervisors
Page 7

Rev. No: R0 Date
4.2 Roles
Project Manager- The project manager is responsible for overseeing the entire project
from start to finish. They must keep constant communication with all others on the
project as well as the client. A project manager has the overall responsibility for the
successful initiation, planning, design, execution, quality, monitoring, controlling and
closure of a project. The project manager responsibilities are:
- Planning and defining scope
-Resource planning
-Time estimating
-Cost estimating
-Creating charts and schedules
-Risk analysis
-Controlling quality
QC Engineer-
a) Developing and implementing quality standards.
b) Developing and implementing quality control systems.
c) Monitoring and analyzing quality performance.
d) Inspecting and testing materials, equipment, processes, and products to
ensure quality specifications are met.
e) Reviewing codes, specifications, and processes.
Site Engineer- Site engineer must promote the best construction practices. Undergo
activities and practices that comply with the procedures of the company and the
specification. Assured the is completed and delivered without any defect and delay.
Site Foreman-Site foreman is the direct response for any problems or injuries that occur
on a job site. He oversees the project on-site and tracks workers and completion of tasks
on schedule.
Store In charge- The store manager must make sure his store is meeting the targets. The
store manager is responsible for maintaining the overall image of the store. He must
ensure, the store is kept clean, shelves and racks are properly stocked and products do
not fall off the shelves, maintain all incoming material record daily.
Lab Technician- Lab technician are required to complete:

- Adjusting, calibrating, and ensuring the effective functioning of laboratory instruments
and equipment.
- Disinfecting and cleaning the equipment and working area; and
- ensuring the laboratory is well-stocked and resourced with sufficient supplies.
Page 8

Rev. No: R0 Date
Store Keeper- To exercise general control over all activities in store department.
- To ensure safe keeping both as to quality and quantity of materials.
4.3 QA Team Responsibilities
- In general, the Quality Assurance Team will be responsible during remedial construction
activities for promoting and implementing remedial construction QA reporting, record
keeping, meetings, and inspections
- Reviewing and approving submittals for material certifications, equipment calibration and
various construction plans
- Conducting verification field tests, sampling, and material analyses
- Verifying that the remedial construction complies in all other ways with the Contract
Documents; as outlined in the Drawings, Special Provisions and Technical Specifications
5.0 QUALITY MANAGEMENT SYSTEM
5.1 General
KBEPL will implement and maintain the quality management system for this project
(as detailed in this quality plan together with all applicable contractual documents.
KBEPL is committed to continually improve the effectiveness of the QMS system by

religious implementation and planned internal audits. Ongoing improvements /
suggestions and recommendations from PM will be implemented.
The following five sections describe how KBEPL will execute the project whilst
complying with ISO 9001: 2000 requirements.
These process groups satisfy the ISO 9001:2000 requirement for processes in that
they include Management Responsibility (ISO 9001:2000, #5), Provision of Resources
(#6), Product Realization (#7) and Measurement, Analysis and Improvement (#8).
Process 1) – Management, Resources and Administration covers all the management

activities of planning, implementing and managing the system and determining and
providing those resources needed to operate the system effectively and assure product
/ service conformity
Process 1) enables Process 2) – Project / Construction Operations to take place in a

planned and systematic way in order to comply with contract / project requirements
and eventual PM satisfaction and realization of payments.
Process 2) covers all those elements of product and service realization, those
activities pertinent to the quality management system which take place during the
Page 9

Rev. No: R0 Date
planning, purchasing, design, installation of the product or service and related testing
and commissioning works (actual construction).
Process 3) – Measurement, Analysis and Improvement measures and monitors the

effectiveness of Process 1) and Process 2) and provides feedback to those processes
for improvement.
5.2 Documentation Requirements
The project quality management is documented by this quality plan and associated
project procedures as listed together with project specific procedures and method
statements that will be developed for the project and applicable KBEPL QMS Procedures.
5.2.1 Documentation Structure
The following three levels of documentation will be utilized and maintained to satisfy the
requirements of the Project and ISO 9001:2000 and to ensure adequate control of the
processes.
Level I : Project Quality Plan
Level II : Project Specific Plans & Procedures as required

Quality Control Procedures
Inspection and Test Plans
Method Statements
Level III : Records (Completed Forms)
5.2.2 Document & Data Control
The objective of document control is to ensure that valid issues of documents related
to the project are available and used in the execution of the work and that obsolete
documents are promptly removed from all points of use. Distribution is controlled and
is done as per the document distribution matrix.
Valid document register indicating contract documents as received from PM will be

maintained.
Any obsolete document is either destroyed or if need to be retained – these are clearly
marked “SUPERCEDED” and kept isolated. Responsibility rests with the User and the
Document Controller, whilst this will be randomly checked by QHSE Manager.
Page 10

Rev. No: R0 Date
5.2.3 Document Numbering System
All documents are uniquely numbered as detailed in the Project Coordination Procedure
and Document Numbering System;
All project documents have been categorized with abbreviations as described in

Document Numbering System.
Status of submission and approval will be updated every time a submission is made and
PM Comments are received.
Considering the minimum approval period required for Class ‘A’, ‘B’ and ‘C’ as described
in the project coordination procedure, a monthly status reports on submissions /
approval will be issued by the Document Controller. Follow up on submissions will be
done by Construction Manager.
6.0 PRODUCT REALIZATION
6.1 Planning of Product Realization
The project will be executed strictly in accordance with the contract specifications and
drawings, approved procedures and programs. KBEPL Planning Package will be
submitted separately. Project Milestones will be complied with.
Only approved materials will be utilized in the project (either approved by the PM upon
his request). The whole process of project / construction operations can be split as;
 Procurement Control – using approved materials, vendors and subcontractor
 Inspection and Testing – including receiving inspection, in process inspections and
testing, inspections at vendor premises, testing and commissioning
 Handover
All the above processes forming the Project (as developed) / Construction operations are
covered by corporate procedures and project specific procedures and will be strictly
implemented. Records required to demonstrate compliance are indicated in each of the
procedures, which will be verified during internal audits.
Method Statements will be submitted for PM approval (upon his request) ensure planning
of the detailed construction activities including specification requirements, equipment,
and possible hazards and control measures which need to be in place for a safe
operation.
Customer Related Processes
KBEPL has reviewed the contractual requirements in detail at the time of tender and on
award of contract. All addenda’s issued during tender period, post tender clarifications
and other queries are all will be retained as contractual documents.
Page 11

Rev. No: R0 Date
Where requirements are not clear, the KBEPL is contacted and clarifications are sought
using the Request for Information.
Records are kept of all reviews and any exchanges of correspondence on contractual
requirements and are filed as evidence of contract review (e.g. minutes of meetings).
6.1.1 Clarification on Site
Any clarifications on drawings, scope of works, contractual requirements are assessed by

means of a ‘Request for Information’. Request for Information. All Requests for
Information are treated as contractual documents and will form part of the final hand
over documentation.
The Project In-charge / Construction Manager are responsible for maintaining records of
all Requests for Information and informing affected departments.
6.1.2 Variations / Site Measurements
The Variation Control as approved by PM will be followed. The Forms are included in
Project Coordination Procedure and shall be implemented with the approval of PM (the
forms should refer to the applicable variation order / PM’s instruction). All instructions
constituting variations will be properly documented and processed.
6.2 Design and Development
The design will be done as required by contract. Design / drawings detailing elements of
construction and architecture will be submitted to the PM for approval (as detailed in the
project design plan).
6.3 Purchasing and Subcontracting
Materials, Subcontractors to be used in the works shall be first submitted for PM

Approval (upon his request). Consideration will be given on quality, price, delivery,
reliability and service. Criteria for selection of subcontractors and suppliers / vendors
besides complying with Specifications and local authority registrations, organizational
structure, prior experience, Quality and HSE systems, current workload and adequate
experience in the particular service shall be considered and complied with. KBEPL will
endeavour to procure local material considering the above criterion and the extent of
availability. Where there are proprietary items and the above criteria cannot be adhered
to, PM would be placed on the actual picture with details during submission for
approvals.
Page 12

Rev. No: R0 Date
7.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT
7.1 General
KBEPL will plan and implement the monitoring, measurement, analysis and improvement
processes to demonstrate conformity with the contract requirements, process
performance objectives, conformity of the planned quality management system, and for
the continuous improvement of the quality management system.
The monitoring, measurement, and the analysis are indicated below;

 Customer Satisfaction - use of the Customer Satisfaction Survey
 Internal Audit – to check compliance and effectiveness of the quality management
system and the processes
 Monitoring and Measurement of the Processes (Overall for Contractor)
 Monitoring and Measurement of the Product (Inspection and Testing) – use of Quality
Control Procedure and Inspection and Test Plan
 Control of Non-Conformances and Non-conforming product
 Analysis of data
While the improvement processes include;

 Corrective action
 Preventive action
 Continual improvement
All the above processes are described in greater detail below.
7.2 Monitoring and Measurement
7.2.1 Customer Satisfaction
KBEPL will seek Employer / PM Response on the KBEPL performance and satisfaction
achieved and checks whether requirements / expectations have been satisfied. A
questionnaire will be circulated midway during execution and towards end of project and
response will be analyzed and weak areas indicated will be highlighted to senior
management and site management. Necessary actions will be taken to improve upon the
weak areas indicated. Customer Satisfaction Survey questionnaire is attached.
7.2.2 Internal Audit
The findings will be reported to the PM & KBEPL Senior Management and all improvement
actions and follow up will be done by the Project In-charge / Construction Manager.
The Project In-charge / Construction Manager & QAQC Engineer will review all Internal
Audit Reports and interact with the Auditor / Auditors for suitable corrective actions.
Results of the Internal Audits are reviewed during the Management Review.
Page 13

Rev. No: R0 Date
7.2.3 Monitoring & Measurement of Processes
Effectiveness of processes will be checked against the pre planned performance

objectives set for the processes during internal audits. The performance objectives for
processes have been documented on corporate level and achievement or otherwise will
be used to check effectiveness of the processes.
7.2.4 Monitoring & Measurement of Product (Inspection & Testing)
Materials / Equipment’s (as applicable) will be inspected / witnessed by qualified

personnel or by the third party inspectors deputed by the PM at manufacturer point of
origin as per the contract requirement.
The inspection and testing activities are conducted as indicated in the ITP’s. Necessary
co-ordination will be done with PM Representative.
7.2.5 Laboratory & Testing
KBEPL will ensure that the proposed Independent Testing Laboratories will comply with
the Contract Specification requirements.
The reporting formats of each test and inspection will be in line with the specified
requirements.
The Production and quality team will ensure necessary coordination with the
Independent Testing Laboratories. They will ensure adequate quantities of
representative samples of materials (as applicable) are secured and delivered, design
mixes of concrete and other materials required controls are provided, notify laboratory
sufficiently in advance of operations.
7.2.6 Field Inspection Coordination Procedure
PM Requirements on Field Inspection as detailed in contract documents will be complied

with. Notwithstanding the approval of works by PM, we understand our responsibilities
for full compliance to Specifications, Drawings and Codes.
7.2.7 Inspection Activities and Attendance
KBEPL will provide comprehensive sets of Quality Control Procedure (QCP), Inspection
and Test Plans (ITP), together with Quality Control Forms / Check sheets for recording
the inspection. The different construction activities of each discipline are covered by
QCP’s. The QCP’s will provide the basic guidelines for the construction activities in terms
of quality for the given activity. Each of these QCP’s will be covered by number of ITP’s
relevant to sub-activities of the QCP. The ITP’s indicate the various inspections and
testing activity for a given piece of work, the relevant specification and the Inspection
and Test Request / QC Check Sheet required for the inspection documentation.
The Inspection and Test Plans specify a symbol for each control / inspection required
level and the parties involved. Only Site Engineer will do inspection activities.
Page 14

Rev. No: R0 Date
Additionally it is understood that the PM have the right to witness at any moment the
ongoing construction activities.
7.2.8 Inspection and Test Request (ITR)
Testing, witnessing, inspection and verification will be done by the contractor engineer in
charge. The relevant quality control check sheets will be maintained with the contractor.
The quality check sheets related to RCC activities will be send to client engineer for
information only.
Whenever any activity is requested to be tested, witnessed, inspected and verified by

the Employer / PM, a relevant ITP will be submitted by the contractor for Employer / PM
review and classify the inspection points accordingly.
Only those activities related to any inspection / test / report and classified as Hold (H) /
Witness (W) will be carried out through three essential steps which are;
 Only call for inspection

 Inspection
 Result of inspection (Test Report / QC check sheet)
Calling for inspection will be done by the use of Daily progress Report or “ITR” –
Inspection and Test Request (whenever is requested by the PM), which is a written
Inspection and Test Request of work activities that classified as HOLD and / or WITNESS
points in the Inspection and Test Plan. These are submitted to the PM. Interaction with
Employer (if required) for related inspection shall be coordinated by PM.
Inspection and Work activities will proceed further for HOLD point inspection, incase PM
have failed to attend the inspection as scheduled in the Daily progress Report or ITR.
However for all WITNESS point inspection, inspections and work activities will not be
stopped even if the PM fails to attend witness inspections for any reasons.
All ITR’s will be numbered indicating the discipline, the area / building reference and the
consecutive serial numbers. The Inspection and Test Request will contain a group of
similar works for inspection. For example an ITR for all earthworks will be grouped
together, while all pre-concreting checks will be grouped into another ITR.
Following inspection, the result of the inspection will be recorded on the related Quality
Control Check sheet, which eventually becomes the QC inspection report. The QC
Reports can be replaced by Laboratory Reports / Test Certificates as applicable for a
given activity.
The QC Check sheets have a cross reference to the ITR number and any previous ITR
numbers in case the inspection has been repeated.
It is expected that the ITR will be returned to the KBEPL with summary results marked
for the various inspection activities requested. Where the result of inspection is not
satisfactory, and positive results have not been achieved, a fresh ITR will be put in after
rectification.
The Senior Engineer will log all ITR’s.
Page 15

Rev. No: R0 Date
7.2.9 Multiple Progressive Inspection
When the size of any operation or task like large pours etc., KBEPL will prepare a key
plan of the entire work and divide into smaller manageable portions. It is possible to use
only one Quality Control Check Sheet / Inspection Report for documenting inspections in
such cases.
7.2.10 Receiving Inspection
All construction material (to be permanently incorporated in the project), received on

site will be subjected to receiving checks on site by the Production Team / Storekeeper
to ensure these are as approved and specified. Such receiving checks will be recorded on
the Site Receipt Notes. Expiration dates, identification, physical compliance, traceability
and review of certificates of conformity / mill certificates are the parameters that will be
checked. Where required and as indicated in the ITP, the PM will be notified for receiving
inspection – those that are classified as HOLD / WITNESS points in the Inspection and
Test Plans.
7.2.11 In Process Inspection & Testing
For all Hold & Witness Points identified on the ITP related to PM, the Request for Testing
& Inspection System is followed. See description under Field Inspection & Coordination
Procedure above.
7.2.12 Final Inspection & Testing
We will comply with the relevant requirements of “Pre-commissioning / Testing &

Commissioning in the particular Electromechanical Specifications.
The Production Manager along with Quality Team will ensure all final inspection and
testing are carried out as outlined in the Inspection and Test Plans. The “Punch Lists” of
all outstanding and defective works provided by PM will be attended to and closed out
within agreed timetable with PM.
After completion of all functional checks on each element of work / equipment, pre-
commissioning checks will be done to ensure compliance and proper functioning of all
systems. Final Testing and commissioning will then be done as per agreed time /
schedule with witnessing from PM as per mutually agreed and approved procedure
(Testing and commissioning procedures) – to be submitted later in the project.
7.3 Control of Non-Conforming Product
The PM requirements for Non Conformance Reports will be complied with.
On receipt of a Non Conformance Report (NCR), Construction Manager will review the
Non Conformance and agree on the immediate corrective action to rectify the Non
Conformance and a preventive action to prevent recurrence.
Page 16

Rev. No: R0 Date
The Construction Manager will write out the Corrective / Preventive Action on a copy of
the NCR and meet the PM Representative within reasonable time and forward a copy of
the NCR with proposed corrective / preventive actions and planned date for
implementation of such action. The duration of implementation will not exceed 2 weeks
unless justified by the KBEPL and accepted by the auditor. The Construction Manager
together with planning engineer will trace each NCR to the relevant milestone dates
wherever applicable. Efforts will be taken to close the NCR’s prior to relevant milestone
date.
Any non-conforming work identified on site (either party) is rectified as per agreed
corrective action. Actions include:-
 Repair / rework to drawings & specifications
 Reject if non-conforming product is beyond repair.
 Accept as is when further rectification may result in serious functional problems.
On approval by auditor, the corrective actions will be completed and after showing
evidence of completion of corrective and preventive actions, the Deputy Project Manager
will approach the auditor to close the relevant NCR’s
In case of above, the non-conforming work shall be put on HOLD until the corrective
action is accepted by the PM.
Records of rectification necessary to close out a Non Conformance are kept. Actions
taken are recorded on the Non Conformance Report. All NCR’s are logged on the Non
Conformance Register by the Production Team.
8.0 Analysis of Data
8.1 Monthly Quality Report
The Planning Manager in coordination with the Document Controller / Production team
will prepare and submit on a Monthly basis a report indicating issues detailed below.
Monthly Quality Reports / Statistics will be submitted during the Monthly Quality
Meetings.
Monthly Report contents;

o QA/QC Personnel on Site
o Updated Status of Quality Documentation Submittals and approval status with Highlights
of Changes during the week.
o Updated Status of Request For Information’s (RFI’s) including summary
o Updated Status of Quality Control Reports / Quality Check sheets issued
o Non-Conformance Log and Close Out Details
o Rejections during Receiving Inspections
o Details of any Test Failures (from Test Laboratories)
o Updated Cube Crushing Register
o List of Instruments and Calibration Status
o Summary Status of Internal Audits and Non Conformances if any
o Schedule of Tests / Number Conducted and Cumulative
Page 17

Rev. No: R0 Date
o Status of Punch Lists if any

o Ongoing Corrective and Preventive Actions
o Quality Meetings Summary and list of outstanding actions if any
o Training Conducted if any
o Any other issues
8.2 Statistical Analysis
Statistical Analysis for concrete cube strengths shall be done to monitor variations in
strengths and to ensure timely corrective actions are taken should there be any large
variations or trends. Quality Statistics and Progress Measurements statistics, Statistics
on concrete strength are examples of the use of statistics.
8.3 Construction Quality Dossier
A construction quality dossier (Quality Verification Files) / project handover dossier

including Project Close out Report (See Project Coordination Procedure) for all the
relevant QC records certifying the conformance of works to contract specifications will be
prepared by the Construction Manager / QHSE Manager / Document Controller in mutual
consultation with PM Representative on site. Format and contents will be agreed with PM
during execution.
9.0 Project Communication
9.1 Reporting
Planning Engineer will prepare and submit to Client a Monthly Progress Report. These
reports will present summaries of the important information relating to the monthly
construction activities gathered from the various records described below. The Monthly
Progress Report will include, if necessary, any proposed or field approved modifications
and justifications to the Work, the Drawings, the Special Provisions, Technical
Specifications, or Site-Specific Health and Safety Plans or other submittals. The Monthly
Progress Report will include Contractor collected information as well as a summary of the
laboratory analytical results.
9.2 Record Keeping
Members of the QA Team will perform various record keeping duties under the supervision
of Engineer. The QA Team is responsible for maintaining a complete and accurate record of
all significant observations and inspections of all field or laboratory
Page 18

Rev. No: R0 Date
testing. These records will be kept on-site for review. The record keeping activities of the
QA Team will include the following:
- Daily Project Logs -- All field members of the QA Team will keep daily project logs which
will be reviewed by Engineer. Logs will be submitted to Engineer on daily. Log entries will
document significant activities, abnormal observations, deviations from the Drawings,
Special Provisions and Technical Specifications or other standard procedures, health and
safety meetings, important information and summaries regarding field sampling,
measurements, observations or testing, equipment calibration and operation results, any
photographs taken and topics/results of any significant meetings or discussions.
Recording on the logs will generally be in accordance with the methods and procedures
specified
- Photographs -- Construction photographs and associated logs will be recorded on a
periodic basis to visually document significant construction activities and to provide
visual reference material
- QA Testing Documents -- Instrument calibration forms, field and laboratory measurement
and sampling forms, sample logs, documentation forms, sample analysis requests, chain-
of-custody forms, and any other documents related to QA testing will be kept on-site.
- Other Documentation -- Other documentation required, but not limited to, includes shop
drawings, material compliance certifications, Material Safety Data Sheets(MSDS) forms,
health and safety and construction meeting summaries, inspection records, relevant
construction files, material samples and manufacturer’s recommended installation or
operating instructions
10.0 Quality Control Methods
The Quality Control Plan will be implemented in order to ensure compliance with the
specifications for remedial action construction as detailed in the contract specifications.
The basis of the QCP will be the Project Specifications. In addition, procedures utilized
within the QCP will reflect the experience gained by KBEPL in completing construction
projects. Quality control measures will extend to field sampling procedures; staffing;
types of material and equipment to be used; and methods of performing, documenting,
and enforcing quality control operations of both the Contractor and subcontractors
(including inspection and testing). As previously stated, maintenance of the Project
Quality Control plan will be the responsibility of the QC Engineer. The QC Engineer will be
responsible for ensuring that all materials and work comply with the contract
specifications. The QC Engineer may have a field engineer at his disposal to assist him
with the on-site inspections. Testing firms will be at the disposal of the QC Engineer to
ensure contract compliance in all aspects of work. All reports from testing firms will be
forwarded to the QC Engineer for his review and approval.
Page 19

Rev. No: R0 Date
10.1 Implementation
The QC Engineer will be responsible for implementing the Project Quality Control Plan by
ensuring that quality materials and supplies are provided for the proposed project, and
that good workmanship is provided in all aspects of this contract. The QC Engineer will
report directly to the On-site Project Manager and will complete daily site inspections to
ensure compliance with the quality control specifications. Daily reports will be completed
listing all field testing and sampling activities. The QC Engineer will be responsible for
ensuring that all materials and work comply with the contract plans and specifications,
and that all performance standards are met. It is anticipated that the Client(GPL)
representative and the KBEPL QC Engineer will meet frequently in order to forecast
and/or prevent any potential problems from arising. An on-site quality control meeting
will be conducted on a weekly basis as part of the weekly progress meeting in order to
review performance during the previous one-week period, and prepare for the upcoming
two-week period. It is anticipated that the Contractor’s On-site Project Manager, Health
and Safety Officer, Superintendent and Client representatives will attend this meeting.
10.2 Documenting
The QC Engineer will record project activities in a daily quality control report maintained
on site at all times. All site activities, site inspections, and field testing of materials will be
recorded on a daily basis, along with any unacceptable site occurrences or deficiencies
and their associated corrective actions. Each daily entry into the report will be signed by
the QC Engineer. Quality control reports will be submitted on a daily basis during all field
construction activities.
10.3 Controlled Copy
a) Client Representative
b) PMC Representative
c) KBE QA/QC Engineer
11. Inspection
To ensure that all construction and remedial activities comply with the project
specifications, the QC Engineer will complete, in conjunction with the subcontractors,
three phases of site inspections for each feature of work. These inspections will include
the following:
Page 20

Rev. No: R0 Date
PHASE I - PREPARATORY INSPECTION
Preparatory inspections will be performed prior to beginning work on any definable

feature of the project and will include:
• Review of submittal requirements and all other Contract requirements with the
performance of the work
• Check to assure that provisions have been made to provide required field quality
control testing
• Examine the work area to ascertain that all preliminary work has been completed;
• Verify all field dimensions and advise Client of any discrepancies
• Perform a physical examination of materials and equipment to assure that they
conform to approved shop drawings or submittal data and that all required materials
and/or equipment are on hand and comply with the Contract requirements
PHASE II - INITIAL INSPECTIONS
Initial phase inspections will be performed as soon as a representative portion of the

particular feature of work has been accomplished. Initial inspections include, but are not
limited to, examination of the quality of workmanship; review of control testing for
compliance with control requirements; and identification of defective or damaged
materials, omissions, and dimensional requirements. The initial phase inspection is the
time to discuss and agree on the required level of quality associated with a given work
activity. Any discrepancies relative to work quality should be addressed at this time.
PHASE III - FOLLOW-UP INSPECTIONS
Follow-up inspections will be performed daily as work progresses to ensure continuing

compliance with contract requirements, including control testing, until completion of the
particular feature of work. Final follow-up inspections will be conducted and deficiencies
corrected prior to beginning new work. Notification and meeting minutes of all
inspections will be recorded in the Daily Quality Control Report.
12. Field Testing Procedures
The Contractor will conduct field-testing to verify that control measures are adequate to
provide a product that conforms to contract requirements. Field testing will be
conducted under the guidance of the QC Engineer and he or his designee shall:
Page 21

Rev. No: R0 Date
• Arrange for, or conduct, field testing in accordance with applicable test parameters
• Verify that facilities and testing equipment are available and comply with testing
standards and ensure that testing facilities are approved by Olin and are validated.
• Check test equipment calibration data against certified standards.
• Verify that all tests are documented and submitted as part of quality control system
reporting.
• Review all test documentation prior to submittal.
KBEPL follows the following criteria for Civil Materials received at site:
CEMENT CONCRETE
- Pour Card: Before any casting any concrete on the site a Pour Card needs to be
filled and authorized by KBEPL employee with the client approval. Refer Annexure
A.
- Slump Test: Slump test is used to determine the workability of fresh concrete.
Slump test as per IS: 1199 – 1959 is followed. The apparatus used for doing slump
test are Slump cone and tamping rod. Refer Annexure B.
- Cube casting and Test: The acceptance criteria of quality of concrete are laid
down in IS: 456-2000. The criteria are mandatory and various provisions of the
code have to be complied before the quality of concrete is accepted. In all the
cases, the 28-days compressive strength shall alone be the criterion for
acceptance or rejection of the concrete. In order to get a relatively quicker idea of
the quality of concrete, optional test for 7 days compressive strength of concrete
is carried out.
REINFORCEMENT
- Physical test is carried for the steel received at site for every batch or as per ITP.
Chemical Test may be carried out for further investigation if needed by an
approved third party testing laboratory.
COARSE/ FINE AGGREGATES
- Sieve Analysis for course aggregates is carried out in the site laboratory for all the
aggregates received at site. Sieve analysis helps to determine the particle size
distribution of the coarse and fine aggregates. This is done by sieving the
aggregates as per IS: 2386. In this we use different sieves as standardized by the
IS code and then pass aggregates through them and thus collect different sized
Page 22

Rev. No: R0 Date
particles left over different sieves. Silt Test for fine aggregates is carried out in the site
laboratory. Field test is generally conducted in order to determine the volumetric
percentage of silt in natural sand for percentage up to 6%, otherwise more
detailed test as prescribed by standard code are required to be conducted.
DRY DENSITY OF SOIL
- Soil samples are collected from the site and tested of dry density. This test is done
to determine the maximum dry density and the optimum moisture content of soil
using heavy compaction as per IS: 2720
BRICKS
- Bricks are tested for size and crushing strength in the site laboratory. The crushing
strength of a brick is found out by placing it in a compression testing machine. It is
pressed till it breaks as per BIS: 1077-1957.
13.0 Submittals
The QCM will follow standard procedures concerning submittals, each submittal form
may contain more than one submittal specific to that specification section. A submittal
register listing major submittals will be prepared by Consort. This register will be
prepared in conjunction with the anticipated progress schedule. The QC Engineer will be
responsible for the review and approval of submittals prior to their submittal to Client
representative. This includes reviews of materials and suppliers’ catalogue cuts, as well as
subcontractor submittals. The QC Engineer will review the submittal for completeness
and compliance with the contract specifications. The QC Engineer will actively participate
during procurement activities to ensure purchase orders and subcontracts comply with
the contract.
14.0 Documentation
All testing results will be recorded on the daily quality control report. Any concerns or
deviations from the required material specifications and the actions taken to correct the
problems will be noted on the report. Information recorded on the daily quality control
report will include:
• Definable features of work that was addressed
• Description of trades working on the project
• Numbers of personnel
Page 23

Rev. No: R0 Date
• Weather conditions
• Types and numbers of tests performed
• Results of testing
• Nature of defects or cause for rejection
• Proposed corrective action(s)
• Corrective action taken and date
• Delays encountered
• Directions received from the Engineer and actions taken
• Health and safety issues or deficiencies and how they were resolved
• Deficiencies
15.0 Revisions to work
The Contractor will be responsible for ensuring total compliance of field work to the
project specifications. Should modifications or revisions to the specifications become
necessary, the Contractor will inform, in writing, to Client. The QC Engineer will be
informed of and record all such requests in his daily log and on the daily quality control
report.
16.0 Definable features of work
Listed below are the general categories and types of work that will be performed under
this contract. These items, known as Definable Features of Work, have been grouped
into the various categories in which work will be performed, and correlate to
measurement and payment. Suitable quality control methods and procedures will be
utilized in order to ensure that all work is performed to the standards and quality
required by the specifications.
The following are the definable features of work that will be performed under this
contract:
 Excavation and Backfilling Works

 Concrete and Allied Works
 Anti-Termite work
 Structural Steel and Allied Works
 Floor Finishes, Waterproofing and Allied Works
 Doors, Windows, Ventilators & Rolling Shutter Works
 Miscellaneous Works
Page 24

Quality Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Quality Manual

Uploaded by

Copyright:

Available Formats

CLIENT M/s Krishna Buildestates Pvt. Ltd.

PROJECT QUALITY PLAN

PROJECT QUALITY PLAN

PROJECT QUALITY PLAN

PROJECT QUALITY PLAN REVIEW AND APPROVAL

Revision Date Summary Description

Method Date Done by

PROJECT QUALITY PLAN

5. Quality management system....................................................................................................... 9

PROJECT QUALITY PLAN

KBEPL Construction Quality Engineer is responsible for verifying the implementation of

1.2 Organization Policy

1.3 Reference Documents and Procedure Levels

Reference Documents Precedence Level

PROJECT QUALITY PLAN

1.4 Issue / Revision Controls & Distribution

Revisions may be necessary to incorporate PM Instructions or as a result of site

As part of KBEPL commitment to quality, this project is covered by a Project Specific

This quality plan is designed to accomplish and demonstrate achievement /

Client: M/s Hero Homes

Contractor: Krishna Build estates Pvt. Ltd. (KBEPL)

Supplier / Vendor: ORGANIZATION USED BY CONTRACTOR FOR SUPPLY OF

QCP: QUALITY CONTROL PROCEDURE

ITP: INSPECTION, TEST & PLAN

HSP: HEALTH and SAFETY PLAN

QMS: QUALITY MANAGEMENT SYSTEM

NCR: NON-CONFORMANCE REPORT

PROJECT QUALITY PLAN

1.6 Objectives and Commitment

Objectives for this project

Compliance to Project Specifications & Drawings

Zero Fatalities : 0-1 LTA/ 1 Million Man-hours

Completion of all works as per approved schedule...

Cost Actual costs within CONTRACTOR budget, monthly cost control

PROJECT QUALITY PLAN

This plan applies to all Work performed on the Project.

4. Quality Assurance organization and responsibilities

4.1 Organizational Chart

QC Engineer Site Engineer

Store In charge Lab Technician Site Foreman

Store Keeper Site Supervisors

PROJECT QUALITY PLAN

Lab Technician- Lab technician are required to complete:

PROJECT QUALITY PLAN

4.3 QA Team Responsibilities

5.0 QUALITY MANAGEMENT SYSTEM

KBEPL is committed to continually improve the effectiveness of the QMS system by

Process 1) – Management, Resources and Administration covers all the management

Process 1) enables Process 2) – Project / Construction Operations to take place in a

PROJECT QUALITY PLAN

Process 3) – Measurement, Analysis and Improvement measures and monitors the

5.2 Documentation Requirements

5.2.1 Documentation Structure

Level I : Project Quality Plan

Level II : Project Specific Plans & Procedures as required

Level III : Records (Completed Forms)

5.2.2 Document & Data Control

Valid document register indicating contract documents as received from PM will be

PROJECT QUALITY PLAN

5.2.3 Document Numbering System

All project documents have been categorized with abbreviations as described in

6.0 PRODUCT REALIZATION

6.1 Planning of Product Realization