Task: Arrange the proper sequence of Make Up of Check-out rooms

 Pull the Curtains or blinds

 Adjust aircon to desired temperature
 Remove soiled dishes used during room service
 Clean thermos jug then refill with cold water
 Make up the bed
 Dust all furniture
 Polish Mirror and all other metaled fixtures
 Replenish all guestrooms supplies
 Make up the bathroom
 Fix the curtains
 Check the overall condition of the rooms
 Close the door
 Empty all ashtray and waste basket
 Check for items left by the Guest
 Wash and wipe dry drinking glasses
 Vacuum or shampoo the carpet and upholstered furniture
 Strip the bed of its soiled linen and pillowcases and
replace them
Task: Arrange the proper sequence of Room Make Up Procedures
 Dusts all furniture and fixtures
 Empty all trash cans/waste basket
 Wash and wipe- dry drinking glasses
 Replenish soiled linen
 Make up the bed
 Clean/vacuum the floor
 Polish the mirrors and metal fixtures
 Replenish other guestrooms supplies
 Make up the bathroom
 Check overall condition of the room
 Refill thermo jug with water
 Place cart in front of the room and knock

Task: Arrange the proper sequence of Executing a Turn Down

Service
 Place the cart in front of the room
 Active the doorbell or knock gently
 Hang the make-up sign
 Turn down the bed
 Draw the heavy curtains back
 Refill the jug
 Replenish the towels
 Check the garbage can
 Empty and wash ashtrays
 Wash used drinking glasses
 Check the bathroom
 Turn off the light but leave one lamp on
Task: List down the Bed Room Amenities

Task: List Down the bathroom amenities

Task: Arrange the proper sequence in handling guest request:

 Ask the guest’s name and room number
 Listen attentively to the guest
 Greet and welcome the guest
 Repeat the guest request
 Bid goodbye to the guest
 Inform the guest of the time of delivery

Arrange the proper sequence handling delivery of guest request:

 Ask the guest of where would he/she wants to place the
requested item
 Go to the room of the guest
 Knock 3 times and declare: “Housekeeping”
 Greet the guest and introduce yourself
 Let the guest sign the form for borrowed item
 Bid goodbye to the guest
Group 1

Task:
 List down different types of cleaning tools, materials and
equipment for room servicing.
 Explain its uses.
 Follow the format below:

Cleaning Tools Cleaning Materials Cleaning Equipment

Group 2

Task:
 Properly Set trolley according to needs and institutional
standards.

Group 3

Task:
 List Down the different safety measures and procedures in
handling cleaning tools, equipment and other supplies
 Follow the format below:

Cleaning Tools Cleaning Equipment Cleaning Materials

 A. Signages K. Broom and Pan
B. Info Materials L. Cleaning Sprays
C. Bath Amenities M. Trash Bag
D. Coffee & Tea Set N. Laundry Bag
E. Bath Towels O. Comforter
F. Bath Mat P. Pillow
G. Bathrobe Q. Mini-Bar Supplies
H. Bed Sheets R. Hand’s Caddy
I. Blanket S. Vacuum Cleaner
J. Bed Accessories

Task 1:
 List Down the bed linen required for Traditional Bed make up
and Duvet
 The Following Linens are:

Bed Pad Bed Runner Pillow Case

 Pillow Slip Third Sheet Blanket
Second Sheet Duvet Filler Duvet Jacket
First Sheet Bed Pad
 Follow the Format Below:

Traditional Bed Make-Up Duvet Bed Make-Up

Task 2:
 Arrange the following Procedures for Traditional Bed making
 Procedures:
 Check the bed pad for any stains and damage
 Insert the pillow into the pillow slip
 Complete with bed runner
 Miter the 3 linens together
 Spread the 2nd sheet (wrong side UP)
 Spread the blanket 9-18 cm from the edge of the bed
 Spread 1st Sheet and miter
 Pull the bed away from the head board
 Spread the 3rd sheet at the same level of the blanket

Task 3:
 Arrange the following procedures for Duvet Bed making
 Procedures:
 Complete with bed runner
 Insert the pillow into the pillow slip
 Pull the bed away from the headboard
 Fold the upper part and miter
 Spread the duvet filler on top and apply the
technique
 Spread the 1st sheet and miter
 Spread the duvet jacket on the bed
 Check the bed pad for any stains and damage

Task 1: Arrange the procedures in cleaning the BATHTUB.

 Sour tub using non-metal pad-removing stains, residue and
marks.
 Clean and polish taps
 Dry and polish with cloth
 Conduct final inspection
 Wet tub with water and check plughole for foreign matter.
 Rinse bath thoroughly

Task 2: Arrange the procedures in cleaning the SHOWER

  Clean shower curtain-check pole is clean and all hooks are
in place and working Replenish supplies
 Conduct Final Inspection
 Rinse walls and floors thoroughly
 Polish Fittings Wet shower basin and sides
 Clean tiles and floor-check plughole for foreign matters

Task 3: Arrange the procedures in cleaning the TOILET

 Place a hygiene strip over the closed toilet lid
 Conduct final inspection Wash lid and dry- both sides and
near back hinges
 Wash seat and dry
 Wash and dry water holdings unit and polish button
 Scour bowl thoroughly- use a toilet brush
 Flush Toilet to wet sides of bowl
 Pour in cleanser- leave to soak
 Flush toilet a number of times to wash away dirt and residue

Task1: Arrange the procedures

Check the condition and clean the ironing board
Make necessary accounting and report
Pack properly and deliver
Inspect as to manufacturer’s instruction for ironing
Iron the upper part, then the lower part of the
clothes/pants
 Start with inner part, collar, button, hem, pockets and
waist

Task 2: Arrange the procedures

 Operate the machine properly for washing
 Segregate the white from the colored
 Further segregate the white according to soilage
 Apply laundry conditioner
 Rinse clothes
 Hang clothes properly
 Practice proper washing technique
 Make unnecessary accounting of the guests clothes and linens
 Check the manufacturers instruction

Task 1: Arrange the procedures

  Check the condition and clean the ironing board
 Make necessary accounting and report
 Pack properly and deliver
 Inspect as to manufacturer’s instruction for ironing
 Iron the upper part, then the lower part of the
clothes/pants
 Start with inner part, collar, button, hem, pockets and
waist

Task 2: Arrange the procedures

 Operate the machine properly for washing
 Segregate the white from the colored
 Further segregate the white according to soilage
 Apply laundry conditioner
 Rinse clothes
 Hang clothes properly
 Practice proper washing technique
 Make unnecessary accounting of the guests clothes and linens
 Check the manufacturers instruction