ROOM CLEANING

PROCEDURES

Muhammad Fauzi Mokhtar

COLGIS, UUM
Room Cleaning Videos

 https://www.youtube.com/watch?v=m3oTx5KHGls
 http://www.youtube.com/watch?v=ljHH9Wo69-
8&feature=related
 http://www.youtube.com/watch?
v=sP82i2kUlHY&feature=related
 http://www.youtube.com/watch?
v=LF51fban_x4&feature=related
 http://www.youtube.com/watch?v=AJTxb0k_wiE&NR=1
 https://www.youtube.com/watch?v=xiHe19uwAcM
Important Terms – Merriam Webster
(https://www.merriam-webster.com/dictionary/linen)

 Linen – cloth made of flax and noted for its strength,

coolness, and luster
 Bed Sheet – an oblong piece of usually cotton or linen cloth
used as an article of bedding. First known used in 15 th
century
 Matress/bed - a fabric case filled with resilient material (such
as cotton, hair, feathers, foam rubber, or an arrangement of
coiled springs) used either alone as a bed or on a bedstead
 Blanket – an oblong piece of woven fabric used as a bed
covering
 Important Terms – Merriam Webster
(https://www.merriam-webster.com/dictionary/linen)

 Bed Spread - a usually ornamental cloth cover for a bed

 Pillow – a support for the head consisting of a cloth bag
filled with feathers, down, sponge rubber, or plastic fiber
 Pillow Case - a removable covering for a pillow
 Bedstead/Divan – the framework of a bed /a large
couch usually without back or arms often designed for
use as a bed
 Head board - a board forming the head of a bed
 Important Terms – Merriam Webster
(https://www.merriam-webster.com/dictionary/linen)

 Amenities/Guest supplies - something that helps

to provide comfort, convenience, or enjoyment/ a
service or commodity supplied for the guests of a
hotel 
 Turndown service -  the preparation of a room for a
guest to sleep in by slightly turning back the
comforter on the bed, turning down the lights, and
so on (by Collins
 Important Terms – Merriam Webster
(https://www.merriam-webster.com/dictionary/linen)

 Cleaning supplies – all chemicals and tools used in

cleaning e.g. cleaning agents, brush, bucket,
sponge, gloves, etc
 Cleaning agents – natural or synthetic substances
used to assist the cleaning process (soap, body
gel, shampoo etc)
Preface

 Room cleaning or servicing the room does not refer to

bed making activities only but also cleaning the room,
washroom and shower area.
 The BED is the ‘Diva’ of the room as normally it is the
first area that the guests go to when they enter their
room.
 Cleaning the room must start from top to bottom (ceiling
first then to the floor) then only the bed – Don’t make up
the bed as the dust would rest on the finished bed when
you clean the floor.
 When the bed is done, the next area is the
toilet/washroom.
Servicing the Guestroom

1. Knock the Door and introduce your self

-‘Housekeeping’ – Do it 3 times – when you are sure
no one is inside the room then only you may enter
using your master key.
2. Open wide the door and stop the door with door
stopper – the door must remain open when you are
doing your job.
3. Block the entrance with your cart/trolley
4. Switch on all lights and tv – to ensure they are
working
Servicing the Guestroom

5. Open all window to air the room.

6. Wipe the spider web if any
7. Remove all bed sheets, blankets and put them
inside the trolley
8. Bring in the fresh napery
9. Sweep the floor / vacum the carpet if it is too dirty /
mop the floor
10. Do the bed making using the fresh napery
11. Clean the toilet/washroom
Servicing the Guestroom

12. Bring out all used towels and put them inside the
trolley
13. Flush the toilet (if necessary) and squeeze the
chemical inside the toilet bowl (if it is needed) and
leave for a while
14. Clean the shower area – pick up the hairs, lint or any
leftover on the floor trap as these things would clog
the drain
15. Wipe the floor, wall and bath tub as well to remove the
soap scum.
Servicing the Guestroom

16. Spray with water and dry it– use a dedicated drying
towel to dry those area if necessary (it is important
to ensure this area is dried and looked dried by the
guests).
17. Brush the toilet bowl and flush
18. Dry the toilet bowl area with the dedicated drying
towel – this area must dry like the shower area
19. Put the fresh towel
20. Remove all garbage plastics / garbage from the
dustbins
Servicing the Guestroom

16. Put new garbage plastics

17. Replace the amenities (e.g. coffee set/ fresh cups/
glasses/ spoons/ tissues/ body shampoo etc)
18. Close the window
19. Close the door and leave
20. Update your report
 Beverage set – tea, coffee, sugar
and creamer, glass and teaspoons
 Dustbins – make sure that the is no
rubbish inside the bins before you leave
the room

Water heater – for the

convenience of the guests
 Hanger

Facial Tissue

Extra Pillow
Ashtray
Bed Making

 The bed is the main attraction in a guestroom – is

very important to make sure this area is well
cleaned and maintained.

 From the research, we know that the first thing

the guests would do is to try the bed, either lying
or simply sitting on the bed
Finished Single Bed with bed
runner
Bed Making

 What you need to have:

– 2/3 white bed sheets
– 1 blanket
– 1 bed spread / bed runner
– 2 pillow cases
Bed Making - Procedures

1. Remove all the sheets

2. Put on the 1st bed sheet on the bed and tuck

nicely

3. Put on the 2nd bed sheet

Matress / Bed
1st Bed sheet,
covers the
entire surface
of the
matress
2nd bed sheet
covers all
surface
Bed Making - Procedures

4. Put on the blanket – make sure you don’t cover

the whole surface, approximately 2 inches away
from the edge of the bed
 Leave
approximately 2
inches

Put the blanket

on the 2nd bed
sheet – do not
cover all
Bed Making - Procedures

5. Fold the 2nd bed sheet on to the blanket

(fold the 2 inches first)
6. Fold the blanket together with the 2nd bed
sheet, approximately 1 feet away from the
edge of the bed (head board side)
7. Use envelope folding technique / hospital
folding technique
Envelope
folding

1st bed sheet

covering the
bed

2nd bed sheet

cover the inner
side of the
blanket

Blanket

Envelope
Bed Making - Procedures

8. You may use 3rd bed sheet to cover the upper part of
the blanket (the one that is exposed to the guest) – to
make the bed even more classy and comfy to the
guest.
2nd bed sheet

Blanket

3rd bed sheet

This is how it looks – the
finished bed with
the‘pocket’
Hospital/envelope Folding
Closer look at the folding
Bed Making - Procedures

9. Place the pillow at the head of the bed

10. Place the bed spread onto the mattress and the
pillow together

11. Make sure it is neat and tidy

Place the pillow at the
head side
Head board – to indicate the head
side of the mattress
Bed Runner
Bed Making - Procedures

 http://www.youtube.com/watch?
v=VEWI7IKuf-c&NR=1&feature=fvwp
Stained Sheets

 http://www.youtube.com/watch?v=6sIu-
6LsVE8&feature=related
 Cleaning the Washroom

1. Collect all rubbish / garbage from the dustbins

2. Check all facets for faults

3. Squeeze chemical inside the toilet bowl and leave for a

while

4. Wash and clean the shower area / bath tub first

 Cleaning the Washroom

5. Firstly, remove any hairs, lint or any left overs in the

bath tub or at the shower area

6. Wipe or brush gently the floor and wall / bath tub along
with special chemical

7. Use water and wipe it dry

8. Wipe the shower pipes and showe head with chemical

and wipe it dry
 Cleaning the Washroom

9. Brush the toilet bowl – use chemical and later use

germicide on the outer part to kill bacteria – wipe it dry

10. Wipe the mirror with special chemical and wipe it dry

11. Wipe the sink with multi purpose chemical and wipe it
dry
 Cleaning the Washroom

12. Clean the ventilation fan – if any

13. Clean the floor with germicide and wipe it dry

14. Replace the guest amenities

15. Facial tissue and toilet tissues must be replaced if it is

less than ¼ .
 Clean glasses – wrapped with
plastice to prevent dust

Guest amenities (cleaning)

Cleaned sink – make sure no hairs

or lint or any other leftovers
 Shampoo and
conditioner
shower cap

Soap

Guest amenities
(cleaning)
Fresh Towels.
Cleaning the Washroom

 http://www.youtube.com/watch?
v=5YhxOheSogY&feature=related
OTHER FACILITIES IN THE
GUESTROOM
Mini refrigerator or the mini bar
 Qiblat sign – helps the
moslems to know precisely
the qiblat
Yasin or Al Quran / Bible
Turndown the bed:
1. Enter the room, empty dustbin & ashtrays.
2. Remove the bedcover, fold it and place in
the luggage rack drawer.
3. Remove pillow from luggage rack and place
it on the head of the bed.
4. Make 90 angles with the second sheet, quilt
and third sheet.
Turndown the bed:
5. Spread the foot mat on the side of the bed.
[The side where the corner is made] and put
slipper on top of foot mat.
6. Always give turndown from the telephone
side or inner side of the bed - For double
occupancy, both corner to be made.
7. Place turndown amenities e.g: Flower,
Chocolate etc.)
Turndown the bed:
8. Place the Breakfast menu knob on the fold
and put on the bedside lamp.
9. Straighten or tidy anything that is out of order
10. Remove any room service tray, dishes.
11. Empty the trash cans and replace the
wastebasket liners.
12. Do a quick vacuum if required.
Turndown the bed:
13. Tidy the bathroom where you neatly fold used
towels.
14. Wipe the vanity area if required.
15. Create a pleasant atmosphere where you
turn on the bedside lamps, close the drapes
and draw the curtains so that there is no light
coming from the corners or centre.
Turndown the bed:
16. Set the A/C temperature to what was set by
the guest
17. Double check everything, lock the room and
leave the guest room.
18. Update the status report
Laundry Service Tips

 http://www.youtube.com/watch?v=97UpZy-
QwkU&feature=related
 http://www.youtube.com/watch?v=U6b-
_9EB2e4&feature=related