SL POST COD

Introduction

This service has been introduced by improving the Cash On Delivery Post to facilitate the online
businesses today.

After the sender has paid the postage and handed over the goods ordered via online and when the
good is handed over to the recipient the due amount for the good is collected and it is sent quickly to
the sender.

Handing over COD goods

 Can be handed over through any Post Office or Sub Post Office in the country.

Maximum weight and value (Per parcel)

 Maximum weight 40kg

 Value to be charged by the businessman (sender of the parcel) for the parcel up to Rs.
100,000.00

Goods that can be delivered

 Any good or material that is not prohibited to be sent by post.

Prohibited stuff or the stuff to be insured - coins and notes, weapons, things like silver and gold
ornaments

Handing over COD goods to the Post counter

Goods can be handed over in three ways.

 To the counter individually

 To the counter as a list
 Goods that are presented through entering data online by the registered customers themselves
at their institutions (details ahead)
Customer Registration

 Leading Customers
Customers who have computer literacy and intend to present COD goods continuously through
Sri Lanka Post business wisely are registered. Customer should correctly fill their personal
details in Annexure 01 or in the form publicized through www.slpost.gov.lk web site and hand
over the form to Postmaster/Deputy Postmaster.

 If registered through a business name, the name of the business should mention in the field
number 05, Name/Nature of the business in Annexure 01 and a copy of the relevant business
registration certificate should be submitted along with the application.

 These customers can get a personal user account to add the items they enter in advance and to
monitor the cash deposit details through online. In order to that, the application in Annexure 01
should complete correctly in two copies and submit to the Postmaster/Deputy Postmaster of the
Post Office which you hand over goods to.

Charges

 Postage - 'SL POST COURIER' charges according to weight (Annexure 02)

 Money Order Commission - Money Order Commission according to the value of the good
(Annexure 02)

 Service Charge - Fixed Charge of Rs. 50.00

Postage + Money Order Commission + Service Charge = Amount to be paid

 After adding the amount due to the sender of COD goods to the amount to be paid mentioned
above, the total amount should be marked on the parcel.

Payment of the charges

 The above charges should be paid in cash at the Post Office counter where COD goods are
handed over.

 You can easily calculate the charge related to COD good using COD CALCULATOR through
the link https://bepost.lk/m/care.
Packaging COD goods

 A strong cover, box or suitable package should be used according to the nature of the sending
item. If polythene covers are used, a paper that can note by a pen should also be used.

 In order to identify easily at the Post, ''COD'' should clearly mentioned on the parcel.

 For the convenience and speed of the delivery, the sender's address should be entered on the
left and the recipient's on the right and whenever its possible, the recipient's telephone number
should be mentioned below recipient's address.

 Also, mentioning the postal code of the delivering office below the address will facilitate quick
delivery of the parcel to the recipient.

 There should be a clear place on the parcel to affix the Barcode label.

Delivering the COD good

 After the good is received by the delivering office, a telephone call will be given by the
Postmaster/Deputy Postmaster to the recipient's telephone number informing to be prepared to
receive the parcel and get the money ready.

 When delivering the COD parcel, signature should be placed on the relevant place of the
Delivery Print given to the recipient.

Cash Settlement to COD Sender

 After the postman has arrived after delivering, the payment notices are issued to collect money.

 Money can be settled at any Post Office or Sub Post Office in the country.

Tracking Facility

 Can be checked through the link http://www.bepost.lk/m/care

Detention of the parcels at Delivering Office

If the recipient refuses to accept the good due to any reason or if the good cannot be delivered after
making all the possible efforts to deliver it, these goods will be detained at the destination office up to
5 days including the date of receiving to the office and then it is sent back to the sender through the
initiate office. If the COD parcel needs to be detained for few additional days, the recipient should pay
Rs.50.00 per day to the Delivering Post Office.

Inquiries, Complaints and Suggestions

Telephone Numbers

 Marketing and Research Division - 011 2695372

 Information Technology Division - 011 2330072
 WhatsApp Business Number - 070 2847623
 Hot line - 1950

Email Address

 Marketing and Research Division - supdt.mkt@slpost.lk

 Information Technology Division - ebtm@ slpost.lk
 Annexure 01

Registration for Cash On Delivery- COD Service

Application Form

01. Post/Sub Post Office which the parcels are to be handed over -………………………………………..
02. Postal Code -

03. Name of the Applicant - (Applicant should be the owner or an authorized officer of the business)
………………………………………………………………………………………………………………………………
04. Applicant's National Identity Card Number -
05. Name/Nature of the business -
06. Applicant's Telephone Numbers-
Applicant's Mobile Number -
07. Applicant's Email Address (Optional) -
08. Content of the parcels hand over to COD Post (If there are many varieties of goods, please attach a separate list to
the application)

Postmaster General,

I hereby certify that the parcels handed over by me/us for Cash On Delivery Service, do not include any item which is
illegal under the law of Sri Lanka, no any documents or or anti governmental which causes conflicts among the
public, wrong references, obscene or any substances that can be used for intoxicating or liquor or poisonous drugs, and
that it is subject to the conditions regarding the goods that can be sent through Cash On Delivery Service managed by
the Department of Posts.

Further, I kindly inform to register I/Our organization at the Department of Posts for the above service and that I/Our
organization require/does not require a user account of the relevant software for the future needs.

When a user account is obtained, I certify that the account will not be misused and the terms and conditions regarding
that will be followed.

Date …../…../……… ………………………………….

Applicant's Signature

Recommendation of the Postmaster/Deputy Postmaster receiving the COD item

I declare that the information provided by the customer from 01 to 08 above are correct according to his National
Identity Card and other documents and personal acknowledgement*/ and according to the recommendations*/
presented by Deputy Postmaster Mr/Ms/Mrs/ ..............................................., I recommend that the customer is eligible
to be registered under my post office.

Date …../…../……… ………………………………….

Postmaster/Deputy Postmaster's Signature
Official Seal

Signature of the officer who entered data to the computer ……………………………………………………

(Complete and submit the following section for a user account) …………………………………………………………
Assistant Superintendent (Information Technology)
Kindly submit for creating a user account as per the above information.

Date …../…../……… ………………………………….

Signature of the Controlling Postmaster
 Annexure 02

SL POST COURIER SERVICE

Weight (g) Charge (Rs.)

W
0<W<250 200.00
250<W<500 250.00
500<W<1000 350.00
1000<W<2000 400.00
2000<W<3000 450.00
3000<W<4000 500.00
4000<W<5000 550.00
5000<W<6000 600.00
6000<W<7000 650.00
7000<W<8000 700.00
8000<W<9000 750.00
9000<W<10000 800.00
10000<W<15000 850.00
15000<W<20000 1100.00
20000<W<25000 1600.00
25000<W<30000 2100.00
30000<W<35000 2600.00
35000<W<40000 3100.00

 Up to the first Rs.2000.00, Rs.2.00 for every Rs,100.00 or a part of it

 From Rs.2,001.00 to Rs.10,000.00 , Rs.10.00 for the increase of every Rs.2,000.00 or a

part of it

 From Rs.10,001.00 to Rs.50,000.00, Rs.50.00 for the increase of every Rs.40,000.00

 From Rs.50,001.00 to Rs.100,000.00 , Rs.100.00 for the increase of every Rs.50,000.00

or a part of it