Professional Documents
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ESL Brains - Complaining and Responding To Complaints
ESL Brains - Complaining and Responding To Complaints
responding to
complaints
ESL Brains
Let’s get started
with a warm-up
ESL Brains
Discuss the questions.
ESL Brains 3
Let’s learn some vocabulary!
ESL Brains
part 1/2
A. It has been brought to my _________________ that you have not sent the products
yet.
D. I’m sorry to say that I’m really _________________ with your product.
G. Can you _________________ this problem out? I have to get these products today.
ESL Brains 5
part 2/2
H. I don’t want to kick up a _________________ about having to wait, but I booked a table
two days ago.
I. If you do not resolve this issue soon, we will have to take _________________ action.
K. We will ensure that this type of _________________ does not happen again.
M. I’m _________________ that you haven’t told me that the date of the meeting was
changed.
ESL Brains 6
part 1/2
A. attention
It has been brought to my _________________ that you have not sent the products
yet.
C. I would be _________________
grateful if you could solve this matter promptly.
F. inconvenience
We apologize for any _________________ caused by the delay.
G. sort
Can you _________________ this problem out? I have to get these products today.
ESL Brains 7
part 2/2
H. fuss
I don’t want to kick up a _________________ about having to wait, but I booked a table
two days ago.
I. legal
If you do not resolve this issue soon, we will have to take _________________ action.
J. incompetence
One of your employees has demonstrated almost unbelievable _________________ in
his handling of the matter.
L. I want to _________________
complain about one of your staff members.
M. I’m _________________
angry that you haven’t told me that the date of the meeting was
changed.
ESL Brains 8
part 1/2
A. It has been brought to my attention that you have not sent the products yet.
D. I’m sorry to say that I’m really disappointed with your product.
G. Can you sort this problem out? I have to get these products today.
H. I don’t want to kick up a fuss about having to wait, but I booked a table two
days ago.
ESL Brains 9
part 2/2
I. If you do not resolve this issue soon, we will have to take legal action.
K. We will ensure that this type of misunderstanding does not happen again.
M. I’m angry that you haven’t told me that the date of the meeting was
changed.
ESL Brains 10
part 1/2
A. It has been brought to my attention that you have not sent the products yet. F
B. There appears to be something wrong with my dish. I
C. I would be grateful if you could solve this matter promptly. F
D. I’m sorry to say that I’m really disappointed with your product. I
E. I wish to express my dissatisfaction with your services. F
F. We apologize for any inconvenience caused by the delay. F
G. Can you sort this problem out? I have to get these products today. I
H. I don’t want to kick up a fuss about having to wait, but I booked a table two I
days ago.
ESL Brains 11
part 2/2
I. If you do not resolve this issue soon, we will have to take legal action. F
J. One of your employees has demonstrated almost unbelievable F
incompetence in his handling of the matter.
K. We will ensure that this type of misunderstanding does not happen again. F
L. I want to complain about one of your staff members. I
M. I’m angry that you haven’t told me that the date of the meeting was I
changed.
ESL Brains 12
Let’s role play!
ESL Brains
Click the buttons to get two role-play cards. Take a minute to read them and get
ready to talk with your partner. Remember to use the phrases in the box.
ESL Brains