Professional Documents
Culture Documents
Customized Course
Air Mauritius
Course Guide
2018
Contents
Chapter 1 ................................................................................................................................................................. 3
AMADEUS FARE DISPLAY – FQD .................................................................................................................... 3
Requesting a fare display .................................................................................................................................... 3
Explanation of Amadeus Fare Display ............................................................................................................... 4
Fare Display Options .......................................................................................................................................... 7
Scrolling entries for fares and pricing ................................................................................................................. 8
Fare Note- FQN ...................................................................................................................................................... 9
Adding options to FQN....................................................................................................................................... 9
Follow Up Transactions .................................................................................................................................... 10
Chapter 2 ............................................................................................................................................................... 14
INFORMATIVE PRICING (HEFQP) .................................................................................................................. 14
What is Informative Pricing? ............................................................................................................................ 14
How to request Informative Pricing? ................................................................................................................ 14
Informative Pricing Option ............................................................................................................................... 15
How to use Informative Pricing Follow up Entries? ........................................................................................ 16
Pricing an itinerary using a mask ...................................................................................................................... 18
Options that can be added to the FQP entry for mask: ..................................................................................... 19
Chapter 3 ............................................................................................................................................................... 20
ITINERARY PRICING ........................................................................................................................................ 20
What is an itinerary pricing? ............................................................................................................................. 20
Itinerary Pricing Options: ................................................................................................................................. 20
Example of pricing options ............................................................................................................................... 22
How to select fare from a list of fares? ............................................................................................................. 26
Chapter 4 ............................................................................................................................................................... 28
AMADEUS BEST PRICER ................................................................................................................................. 28
How to Request the Best Price and Automatically Rebook? ............................................................................ 29
Best Pricer with Manual Rebooking ................................................................................................................. 30
How to display the Lowest Possible Fare and indicate the seat availability. ................................................... 31
Page 2 of 32
Chapter 1
MK fares
IATA fares
19 YIF 10210 + - - - - - - M
20 YIF 15705 + - - - - - - M
21 YEEIF3M 9565 + - - - - 4+ 3M M
22 YPXIF1M 7655 + P25 - - + 6+ 1M M
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Explanation of Amadeus Fare Display
Component Explanation
Fare basis The following special characters can be used before the fare basis:
The following special characters can be used after the fare basis:
) the fare is valid in one direction only.
OW MUR RT One Way Fare/Currency Code of the fare displayed/Round – Trip fare
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A plus sign (+) means that several booking codes apply. Use FQS to
view them.
PEN Penalty information
+ / @ Check restrictions in fare note
- No penalty information
NRF Non-Refundable
P20 20% Penalty
690 Units of local currency
CHAR. MEANS
----- -----
+/@ MORE RESTRICTIONS APPLY.
) SEASONALITY APPLIES TO OUTBOUND TRAVEL
( SEASONALITY APPLIES TO INBOUND TRAVEL
S SEASONAL
L TICKET ONLY ON THIS DATE
A TICKET ON OR AFTER THIS DATE
B TICKET ON OR BEFORE THIS DATE
E TRAVEL EFFECTIVE ON OR AFTER DATE
O ORIGINATE TRAVEL ON OR BEFORE THIS DATE
F FINAL TRAVEL MUST START BY THIS DATE
C COMPLETE ALL TRAVEL BY THIS DATE
M MODIFIED FARE
X FARE CANCELLED ON THIS DATE (IN DATES
COLUMN) EXCEPTION OF DAYS OF TRAVEL (IN
DAYS COLUMN) FOR EXAMPLE: X7 MEANS
EXCEPT SUNDAY.
7 – NUMBER OF DAYS
21 NUMBER OF DAYS
3M NUMBER OF MONTHS
Routing M Maximum Permitted Mileage
information R Routing fare
Routing fare
Page 6 of 32
Fare Display Options
Fare display for specific future FQDMRULON/D15DEC or FQDMRULON/15DEC
travel date & specific city pair
Fare display with past travel FQD MRULON/D15NOV14 (up to 2 years in the past)
date
Today ‘s date of travel FQD MRULON
Fare display from lowest to FQD MRULON/IX
highest
Fare display for specific class FQD MRULON/CY
Fare display for specific airline FQD MRUPAR/D20NOV/AAF
Combination of several options FQD MRUPAR/D20NOV/AAF/CL
FQD MRUPAR/AAF/CL/D20NOV
Fare display with cabin option FQD MRUKUL/D20NOV/KC
F FIRST
C BUSINESS
Y ECONOMY (ALL ECONOMY CLASSES, INCLUDING
'ECONOMY/COACH PREMIUM')
HE UNIFARES
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Scrolling entries for fares and pricing
*Also works for all other fares and pricing transaction codes
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Fare Note- FQN
HE FQN
FQN 3
This entry requests the fare note for line 3 of the fare display
Page 9 of 32
Follow Up Transactions
What is a routing?
On the right side of a fare display, there is a column with the letter “R” (Routing). This column can contain one of the
two indicators:
• M – Mileage fares (also called constructed fares)
• R – Routing fares (also called specified fares)
To request routing information for a specific fare, enter the transaction code followed by the fare line number:
FQR 8
OR
System Response
1 * DEL-AI-MAA/BLR-MK-MRU
2 * DEL-MK-MRU
- A dash (-) means that travel can be via the city or airline
/ A slash (/) means “or”
1 The routing string on line 1 indicates that you can travel from DEL to MAA or BLR with AI, then
with MK to MRU
2 The routing string on line 2 indicates that you can also travel directly from DEL to MRU on MK
Note:
• A routing string states where travel is possible
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ii. Booking codes – FQS - HE FQS
A booking code shows the reservation conditions for a fare. Some of these reservations conditions include:
• The booking code itself (the reservation booking designator)
• Information about the travel class
• Reservation/ticket and airline/flight restrictions
You can request booking code requirements for a specific fare from a fare display, or after a pricing entry.
Entry Explanation
FQS1 Display booking code
FQS1/AAC Booking code default exception for a specific
airline
FQR3
ALSO SEE MRUYHM MRUYYZ VERIFY TAXES
MORE FARES AVAIL IN ZAR USD CAD OTHER TAX MAY APPLY
ROE 30.08000 UP TO 5.00 MUR SURCHG MAY APPLY-CK RULE
30MAY14**30MAY14/MRUYTO/NSP;AT/TPM ...../MPM 11554
LN FARE BASIS OW MUR RT PEN DATES DAYS AP MIN MAX ALFR
03 OLSPMUR 31385 + S14JUNA01JUL+ - - - MKNR
ADDON SPECIFIED MK0054 ADDON EFF23APR14
1 * MRU-MK-LON/PAR-AC-YTO
> PAGE 1/ 1
Page 11 of 32
Step 3: To obtain the booking codes required for each airline
FQS3/AAC
FQS3/AAC
** RULES DISPLAY ** VERIFY TAXES
OTHER TAX MAY APPLY
SURCHG MAY APPLY-CK RULE
30MAY14**30MAY14/MRUYTO/NSP;AT/TPM ...../MPM 11554
LN FARE BASIS OW MUR RT PEN DATES DAYS AP MIN MAX ALFR
03 OLSPMUR 31385 + S14JUNA01JUL+ - - - MKNR
EXCEPTIONS
VIA AC W REQUIRED
> PAGE 1/ 1
HE FQN
Entry Explanation
FQNTAX/MU Taxes info for a country with ISO country code
FQNTAX/MAURITIUS Taxes info for a country with country name
FQN TAX/LON Taxes info with city code
FQN TAX/LHR Taxes info with airport code
FQNTAX/AU/QR Tax info for a tax code in a country
FQNPSC/DK Passenger Service Charges, where DK is the
two-letter country code
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iv. Convert currency – FQC - HEFQC
The Amadeus currency conversion transactions allow you to check exchange rates and calculate amounts in different
currencies.
The system converts amounts based on the rates of exchange for the current date, unless you specify another date.
You can request rates for a past date, for up to 12 months in the past.
FQC200GBP/MUR
System Response:
Entry Explanation
FQC200GBP Convert to the currency of your terminal
location
FQC200GBP/INR Conversion between two currencies when
neither is the currency of your terminal location
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Chapter 2
INFORMATIVE PRICING (HEFQP)
What is Informative Pricing?
The Informative Pricing transaction (FQP) is a fare calculation tool that allows you to estimate the fare for an itinerary.
This is useful at times when you need to find the price for an itinerary, but you are not ready to make a reservation.
You must use airport codes, rather than city codes, in the transaction so that the system can calculate the appropriate taxes.
You can also add options to your entry; the more specific you are, the easier it is for the system to target a specific fare.
Informative pricing allows you to calculate discount fares, including cumulative discount.
For example, to request informative pricing for a return journey from Mauritius (MRU) to St Denis Reunion (RUN) for a
departure on the 20th JUL and return 30th JUL
Entry: FQPMRU/D20JULRUN/D30JULMRU
System Response:
Note: Always use Airport codes so that the system can calculate the appropriate taxes
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SR SALES RESTRICTIONS APPLY
T TAX INDICATOR. THIS COLUMN INDICATES IF TAX
IS INCLUDED:
Y TAX INCLUDED
N TAX NOT INCLUDED
E EXEMPT OF TAX
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How to use Informative Pricing Follow up Entries?
Display of a Ticket Image
To display the ticket image of a fare from an informative Pricing request, enter
FQQ6
System Response:
BK BOOKING CLASS
T TRANSPORT CLASS - AN ASTERISK (*) BEFORE THE CLASS INDICATES THAT IT HAS
BEEN REBOOKED AFTER BEST BUY
DATE DATE OF TRAVEL
BG BAGGAGE ALLOWANCE - THE TOTAL PERMITTED BAGGAGE IN KILOS. THIS FIELD CAN
CONTAIN PC IF PIECE CONCEPT IS APPLICABLE TO THIS.
FQN6
Page 16 of 32
System Response:
Explanation:
PU Pricing Unit
1 Fare Notes 1
S Special Fare
N = Normal fare
FQN6-1
System Response:
To display the booking code for a fare component from an informative Pricing request, enter
FQS6-1
Page 17 of 32
To display the routing for a fare component:
FQR6-1
FQP MRULHRMRU/S
System Response:
FQP/
U.MK . . .09JUN.MRU. . . .LHR.0.S
U.MK . . . .LHR. . . .MRU.0.S
Note: The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank.
Move the cursor to the end of the mask and press enter to validate the information you have entered.
A B C D E F G H I J K L (COLUMNS)
Explanation of display
A U UNKNOWN SEGMENT
S FLIGHT SEGMENT
A STANDBY
L WAITLIST
W WAITLIST
O OPEN SEGMENT
Page 18 of 32
R REQUEST
NOTE: if you add a flight number, type an s over the u, then add the airline code and the flight number
B AIRLINE CODE. YY INDICATES COMMON FARES
C FLIGHT NUMBER
D BOOKING CODE (RESERVATION BOOKING DESIGNATOR). THIS CAN BE 1 OR 2 CHARACTERS.
E DATE. THE CURRENT DATE IS DISPLAYED AND YOU CAN OVERTYPE THE TRAVEL DATES FOR EACH SEGMENT.
Once you have added the options to the mask, the system displays the updated mask and a list of applicable fares.
FQPMRULHRMRU/RSD/S
FQPMRULHRMRU/RIN/S
FQPMRUKULICNKULMRU/R,U/S
FQPMRUJNBMRU/R,20MAR14/S
FQPMRULHR- - CDGMRU/S
Page 19 of 32
Chapter 3
ITINERARY PRICING
Depending on which transaction you use, you can choose whether to store the pricing response in a transitional stored
ticket (TST)
FXX Price but do not store the TST (possible without names in PNR)
FXP When you price an itinerary, the system automatically creates TST, which is attached to
the PNR at end transaction. The TST is used when you ticket the itinerary in the PNR.
The system prices the itinerary in the currency of the country of origin, and includes the equivalent amount to be paid
when the journey does not originate in the country where your terminal is located.
You can request fares for selected passengers, or for all passengers in a PNR.
You can also add options to both FXX and FXP pricing transactions.
Page 20 of 32
Here is an example of a PNR that has not yet been priced:
FXP
System Response
FXP
01 SMITH/JOHN *
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
PAR MK 34 Q Q 20JUN 2235 QLACMUR 1P
MRU MK 45 Q Q 27JUN 1620 QLACMUR 21JUN 1P
Once the PNR has been saved with a TST, the following information appear in the PNR
• The TST (in the PNR header line)
• Endorsement & restrictions fare elements
• validating carrier
This indicates that at least one TST (transitional stored ticket) has been created for the PNR, either automatically by
pricing the PNR, or manually.
The -- TST -- tag remains even if the TSTs are cancelled.
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A TST, or transitional stored ticket, is a record containing all the ticketing information attached to a PNR.
Endorsement/Restriction box
The endorsement/restriction element (FE) is used to identify restrictions, airline comments, or rules that may apply to
ticket.
Validating carrier
For airline agents, the system prices the itinerary and creates a passenger- and segment- associated FV element in the PNR
(one per TST). The validating carrier in the FV element is the carrier's own two-character airline code
Entry: FXP
System response:
FXP
Page 22 of 32
System Response:
FQQ1
01 SMITH/TOM MR
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
PAR MK 34 K K 21JUN 2235 KAMKMUR 1P
MRU MK 45 K K 28JUN 1620 KAMKMUR 1P
HE FD
FD ZZ/P2
FD CD
FD SD
FXX
Page 23 of 32
iii. Pricing with fare discount in pricing entry
Entry: FXP/RZZ
System Response:
01 SMITH/TOM MR
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
LON MK 42 L L 04SEP 2200 LLZZMUR 04SEP04SEP 1P
MRU MK 53 L L 19SEP 1700 LLZZMUR 19SEP19SEP 1P
iv. Pricing of PNR with Passenger Type Code in the name element
Entry: FXP
01 SMITH/TOM MR
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
LON MK 42 L L 04SEP 2200 LLZZMUR 04SEP04SEP 1P
MRU MK 53 L L 19SEP 1700 LLZZMUR 19SEP19SEP 1P
MUR 23685 04SEP14MRU MK LON393.70MK MRU393.70NUC
787.40END ROE30.080000
MUR 12040YQ XT MUR 541OV MUR 40JE MUR 4336GB MUR 2266
MUR 1000MU UB
MUR 7183XT
MUR 43908
BG CXR: MK/MK
PRICED WITH VALIDATING CARRIER MK - REPRICE IF DIFFERENT VC
TICKETS ARE NON-REFUNDABLE
Page 24 of 32
v. Pricing of PNR with multi sectors including Stopover & Transfer points
Entry: FXP
01 SMITH/TOM MR
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
XPAR MK 34 L L 21JUN 2235 LLACMUR 1P
TLS AF 7794 L L 22JUN 1240 LLACMUR 1P
PAR AF 7793 L L 27JUN 0715 LLACMUR 1P
MRU MK 45 L L 05JUL 1620 LLACMUR 22JUN 1P
Entry: FXP
01 SMITH/TOM MR
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
LON MK 42 K K 04SEP 2200 KAPXMUR2 04SEP04SEP 1P
PAR S U R F A C E
MRU MK 45 K K 20SEP 1620 KAMKMUR 20SEP20SEP 1P
Surface indicator
MUR 59195 04SEP14MRU MK LON1007.97/-PAR MK MRU959.85 in fare calculation
NUC1967.82END ROE30.080000
MUR 12986YQ XT MUR 541OV MUR 40JE MUR 1187QX MUR 189IZ
MUR 1000MU MUR 328FR MUR 561FR
MUR 2846XT
MUR 76027
Display of TST - TQT
Page 25 of 32
v. Pricing of PNR with Unifare fares/Nego fares (IT Fares)
Entry: FXP/R, U
System Response
01 SMITH/KEVIN*
------------------------<NEGO>------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
XKUL MK 646 Q Q 20JUN 2040 QEEMHMUR 20JUN20JUN 23
SEL MH 66 L L 21JUN 2330 QEEMHMUR 21JUN21JUN 23
XKUL MH 67 L L 30JUN 1100 QEEMHMUR 30JUN30JUN 23
MRU MK 647 Q Q 01JUL 1415 QEEMHMUR 01JUL01JUL 23
Page 26 of 32
--- RLR ---
RP/MRUMK0983/MRUMK0983 DK/SU 16MAY14/0941Z 6YD32K
1.SMITH/TOM MR 2.SMITH/PAUL MR
3 MK 034 K 25JUN 3 MRUCDG HK2 2135 2235 0835+1 *1A/E*
4 MK 045 K 02JUL 3 CDGMRU HK2 1520 2E 1620 0600+1 *1A/E*
5 AP MRU TBA - HELPDESK OFFICE - A
6 TK OK16MAY/MRUMK0983
7 FD PAX SD
Since several fares apply to this itinerary, the system displays a list of the fares.
Page 27 of 32
* FARE BASIS * DISC * PSGR * FARE<MUR> * MSG *T
01 YPXIF3M * * P1-2,4 * 81270 * *Y
02 * CH * P3 * 64329 * *Y
03 * IN * P2 * 7810 * *Y applicable for the adults
04 TLSXMUR * * P1-2,4 * 54795 * *Y (pax 1,2 and 4 in the PNR)
05 TLSXMURCH * CH * P3 * 44474 * *Y
06 TLSXMURIN * IN * P2 * 5160 * *Y
*4-6*TICKET STOCK RESTRICTION
System Response
PASSENGER PTC NP FARE<MUR> TAX PER PSGR
01 SMITH/TOM MR ADT 1 38390 16405 54795
02 SMITH/RITA * ADT 1 38390 16405 54795
03 SMITH/MARY * ADT 1 38390 16405 54795
04 SMITH/KEVIN CH 1 28795 15679 44474
05 SMITH/ANNE IN 1 3840 1320 5160
Chapter 4
Amadeus Best Pricer checks for lower fares and availability in lower booking classes, or for lower fares in the same
booking class as already in the itinerary.
You can use the following Amadeus Best Pricer entries to search for lower fares:
FXB REBOOK TO THE LOWEST AVAILABLE FARE AND CREATE A TST
FXR REBOOK TO THE LOWEST AVAILABLE FARE WITHOUT TST CREATION
FXA DISPLAY A LIST OF LOWER AVAILABLE FARES
FXU SELECT A FARE AFTER FXA, REBOOK AND CREATE A TST
FXZ SELECT A FARE AFTER FXA AND REBOOK WITHOUT TST CREATION
FXL DISPLAY THE LOWEST POSSIBLE FARE AND ADVISE ABOUT SEAT AVAILABILITY
The system has automatically rebooked the itinerary in the lower class and has created a TST.
System Response
01 SMITH/JENNY*
ITINERARY REBOOKED
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
KUL MK 646 Q *Q 23SEP 2040 QABMUR2 23SEP23SEP 23
MRU MK 647 Q *Q 01OCT 1405 QABMUR2 01OCT01OCT 23
Page 29 of 32
2 MK 646 Q 23SEP 3 MRUKUL HK1 2040 0750+1 332 E 0 M
MKMH CODESHARE OPTE BY AIR MAURITIUS
7DYS TO DEPARTURE DATE NN IMMEDIATE TKTG
SEE RTSVC
3 MK 647 Q 01OCT 4 KULMRU HK1 M 1405 1705 332 E 0 M
MKMH CODESHARE OPTE BY AIRMAURITIUS
7DYS TO DEPARTURE DATE NN IMMEDIATE TKTG
SEE RTSVC
4 AP MRU 2077234 - HELPDESK OFFICE - A
5 TK TL16JUN/MRUMK0983
6 FE PAX VALID MK ONLY NON END/NON RER/S2-3
7 FV PAX MK/S2-3
If you have used FXR entry, the TST would not have been created. However you can use the FQQ follow-up entry to
view the ticket image.
If you use the FXA entry, the system displays a list of the lowest available fares for the booked itinerary. However, it
does not create a TST or automatically rebook the lower fare. You must rebook manually.
You can then choose from this list to make a manual rebooking with the entry FXU (with TST creation) or FXZ (without
TST creation)
Page 30 of 32
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
BOM MK 748 X *X 20SEP 2120 XPRMUR 20SEP20SEP 23
MRU MK 749 X *X 25SEP 0645 XPRMUR 25SEP25SEP 23
The TST is updated with the new, lower fare and a message appears at the top of the screen indicating that the itinerary
has been rebooked.
How to display the Lowest Possible Fare and indicate the seat availability.
You can use the entry FXL to display the lowest possible fare for an itinerary. The system also advises you about the seat
availability for this fare.
Note: There is no follow-up entry to rebook the itinerary with FXL. You must use either the FXB or FXR entry.
01 KING/FRANC*
Page 31 of 32
LOWEST SOLD OUT//TRY WAIT LIST
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
MRU
PAR MK 34 L L 01AUG 2235 LHACMUR 01AUG01AUG 1P
MRU MK 45 L *L 16AUG 1620 LHACMUR 16AUG16AUG 1P
When the lowest fare is not available, the system displays passenger and fare details of the lowest fare, but includes the a
message at the top of the display
Page 32 of 32