SUMMER INTERNSHIP PROJECT

ON
GROWTH ASSOCIATE AND SALES EXECUTIVE
Submitted in partial fulfillment for the award of degree of
BACHELOR OF BUSINESS ADMINISTRTION
[B.B.A]
Session 2021-2024
PRITESH PRAKASH
Enrollment No.: 21041010899
Admission No.: 21GSOB1010072
Under the guidance of
Mr. MUKUL SRIVASTAVA

Department of School of Business

Assistant Professor of School of Business
GALGOTIAS UNIVERSITY
Plot No. 2, Yamuna Expy, Opposite, Buddha International Circuit, Sector 17A,
Greater Noida, Uttar Pradesh 203201
 Certificate of Approval

The following Summer Internship Project Report on " GROWTH ASSOCIATE AND SALES
EXECUTIVE " is hereby approved as a certified study in management carried out and presented
in a manner satisfactory to warrant its acceptance as a prerequisite for the award of Bachelor of
Business Administration for which it has been submitted. It is understood that by this approval
the undersigned do not necessarily endorse or approve any statement made, opinion expressed or
conclusion drawn therein but approve the Summer Internship Project Report only for the purpose
it is submitted to the Summer Internship Project Report Examination Committee for evaluation of
Summer Internship Project Report

Name Signature

1. Faculty Mentor Mr. Mukul Srivastava ___________________

2. Industry Mentor Mr. Nitish Nagar ___________________

 Certificate from Summer Internship Project Guide

This is to certify that Mr. PRITESH PRAKASH (21GSOB1010072), a student of the Bachelor
of Business Administration has worked under my guidance and supervision. This Summer
Internship Project Report has the requisite standard and to the best of my knowledge no part of it
has been reproduced from any other summer Internship project, monograph, report or book.

Faculty Mentor:

Mr. Mukul Srivastava

Asst. Professor
School of Business
Galgotias University

Date
 Executive Summary

This is an attempt to know how the classroom theories can be applied to the practical situation. As
a student of Bachelor of Business Administration (BBA), it is a part of study for everyone to
undergo summer internship at some organization. So, for this purpose, I got an opportunity to do
my summer internship SPR HOSPITALITY SERVICES In this is comprehensive report, I have
discussed about every major aspect of the company which I have observed and perceived during
my internship tenure. The hospitality sector encompasses a diverse range of business focused on
providing services such as accommodation, dining, entertainment and tourism experience to
customers. The industry has witnessed significant shifts driven by technological advancements,
Changing consumer preference, and global events, such as the COVID-19 pandemic, which
heavily impacted travel and tourism. Key trends include a growing emphasis on sustainability, the
integration of technology for improve guest experiences, personalized services, and the rise of
alternative accommodation options like Airbnb. Despite challenges, the hospitality sector
continues to adapt and innovate, aiming to offer memorable and convenient experiences while
navigating evolving consumer demands and market dynamics.
 Acknowledgement

I am extremely appreciative of the institute for giving me the chance to learn more about the
experience of working for a company. It was through this summer job that I was able to identify
my interest and curiosity about a new area. In these ten weeks, I underwent extensive study and
learnt a great deal about the numerous facets of how an organization functions. I was directed and
mentored at every turn by experts in the industry, which further enhanced my decision-making
abilities, forming opinions, etc. I would like to thank SPR HOSPITALITY SERVICES for
giving me the chance to finish my summer internship with their reputable company. Additionally,
I'd want to thank all of the staff members of the web department and the associates for fostering a
friendly work environment throughout this time.
I'm also grateful for the faculty mentor who encouraged me throughout my summer internship and
helped me find my true passion—something in which I still firmly believe today—by keeping my
mind on the bright side.
One of the best experiences of my life, it was a voyage that I will always treasure. My academic
work and professional experiences became more organised when I worked for an Hospitality
industry. Additionally, I'm thankful for the support and encouragement I received from my friends
and family, who never stopped urging me to give it my all during the internship period. I also want
to thank the industry mentor for all of his or her efforts in fostering a spirit of perseverance and
holding out a torch of hope.
 Declaration

I, Pritesh Prakash, Adm. No .21GSOB1010072 from BBA 5th semester of department of School
of Business, GALGOTIAS UNIVERSITY, Greater Noida hereby declare that the Summer
Internship Project entitled “SUMMER INTERNSHIP PROJECT ON “GROWTH ASSOCIATE
AND SALES EXECUTIVE IN SPR HOPITALITY SERVICES ” is an original work and the
same has not been submitted to any other institution for the award of any other degree. A
presentation of the Summer Internship Project was on the same topic and the suggestions as
approved by the faculty were duly incorporated.

PRITESH PRAKASH
INTERNSHIP COMPLETION CERTIFICATE
TABLE OF CONTENTS

SR NO. PARTICULARS PAGE NO.

I Certificate of Approval 2

II Certificate from Summer Internship Project Guide 3

III Executive Summary 4

IV Acknowledgement 5

V Declaration 6

VI Internship completion certificate 7

VII Table of Contents 8

VIII Chapter – 1 9 – 11
Introduction

IX Chapter – 2 11 – 18
Company Profile

X Chapter – 3 19 – 22
Objective and Methodology

XI Chapter – 4 23 – 25
Interpretation

XII Chapter – 5 25 – 27
Finding & Conclusions

XIII Bibliography 28

XIV SIP Document 29 - 45

Introduction
 SALES EXECUTIVE POLICIES
Sales executive often operate within a framework of policies and guidelines that
shape their behavior, strategies, and interactions with clients. These policies are
designed to steer the team toward success while ensuring ethical practices and
consistency. Here a breakdown of some key policies that commonly govern sales
executives:

ETHICAL GUIDELINES
Sales teams often adhere to ethical codes that govern their conduct in
interactions with clients. These guidelines typically emphasize honesty, integrity
and transparency in all dealings. They may include directives on avoiding
misleading statement, respecting client confidentiality and ensuring fair
competition.
COMPLIANCE POLICIES
Sales executive must adhere to various legal and industry specific regulations. This
includes understanding and complying with laws such as consumer protection
acts. Data privacy regulations like GDPR, and industry standards. Compliance
policies often involve regular training to keep abreast of changes and ensure
adherence.

CUSTOMER ENGAGEMENT POLICIES

These policies outline strategies for effective customer engagement. They might
include guideline on how often to reach out to clients, preferred communication
channels, and methods for nurturing relationship. The aim is to maintain a
balance between engaging customers and avoiding overbearing behavior.
 PRODUCT/SERVICES KNOWLEDGE REQUIREMENTS:
Sales executive need an in-depth understanding of the product or services they
are selling. Companies often have policies mandating continuous learning and
training to keep the team updated on product improvements, industry trends,
and competitive advantages.

SALES PROCESS AND REPORTING GUIDELINES:

Companies often have standardized sales processes outlining steps from lead
generation to closing deals. Sales executives are expected to follow these
processes and also report their progress through specific channels. This helps in
tracking performance and making data-driven decisions.

CONFLICTS RESOLUTION AND ESCALATION POLICIES:

These Policies define the steps to resolve conflicts that may arise during sales
transcations, either between team members or with clients. Clear escalation
paths ensure that any resolved issues can be effectively.

PERFORMANCE EVALUATION METRICS:

Sales teams usually have key performance indicators that measure individual and
team success. This can include metrics like sales targets, conversion rates,
customer satisfaction scores, and revenue generated. These metrics help in
assessing performance and guiding improvement efforts.

TEAM COLLABORATION AND SUPPORT POLICIES:

Policies promoting teamwork and collaboration are vital sales executives often
work closely together, and having guidelines for sharing information, supporting
each other, and fostering a positive team environment can significantly impact
overall performance.
 TECHNOLOGY AND TOOL UTILIZATION POLICIES:
Companies might have specific tools or software that sales executive are required
to use for task like CRM (Customer Relationship Management), data analysis, or
communication. Policies may govern the use, training and security protocols
related to these tools.

COMPANY PROFILE

Overview of NALANDA LIVING

Nalanda Living is founded by Mr. Rahul Pratap Nagar, who understands the
student’s problems around accommodation and committed to offer a solution. He
believes that Student community deserves a better lodging and boarding
ecosystem in India. The current facilities are either too clumsy and lacks basic
requirements of hygiene, comfortable living conditions OR super costly. With
concept of Nalanda Living, we want to offer cost, comfortable and hygienic living
at affordable rates. Nalanda Living is a place where you can find best facilities
within your budget. Nalanda Living is a comfortable and affordable option for
those looking for quality housing. The rooms are air-conditioned and the food is
hygienic, making it a great choice for those who want to be able to live
comfortably without breaking the bank. In addition, the security at Nalanda Living
is top-notch, you can rest assured that your safety is our top priority.

About NALANDA LIVING

We at Nalanda Living
are committed to cater all the student needs and make their stay comfortable.
Hostels have often been recognized as a place of increased safety for students.
We take this responsibility very seriously and provide you with the best quality
service!
We understand how hard it can be for students to find a good hostel in an
unfamiliar city, so we've taken care of everything. We have a team dedicated to
provide you with every comfort while you're busy building your career. Nalanda
Living is your go-to hostel if you want an affordable yet plush hostel living in Delhi
NCR, Pune, Bangalore. In our growing range of hostels, every hostel has its own
unique personality and offers several standard facilities such as Airconditioning,
Hygienic and tasty food, Highspeed Wi-Fi, 24 hours Security etc. Our hostel
complexes have separate building or wings for boys and girls. We would be happy
to accommodate your customization requests because as long as our guests are
happy, we're happy!

Mission
To be a leader in student accommodation services with a holistic living
experience.

Vision
To create a safe and holistic living experience through leadership development,
personal empowerment and cultural diversity .

VALUE
Pursuing this mission is a dedicated team of talented individuals. Knowledge and
passion for exceptional, personalized service are the foundation upon which our
experience is built.

Strategic Objectives of Nalanda Living

➢ Create more employment for women and youth.
➢ Workers safety and welfare responsibility
➢ Improved productivity motivation and retention.
➢ Reduced corporate training time and increase return on investment.
 Departments of Nalanda Living
Every organization runs under some certain departments. Nalanda Living is also
not different. There are some departments in Nalanda Living; here are the key
points.
➢ Finance and Accounts
Basic functions of Finance & Accounts department are:

➢ Accounting-keeping books of accounts with necessary compliance

➢ Finance-budgeting and fund management
➢ Receipt and Payments-collecting and depositing receipt, arranging
➢ Payment for vendors and employees
➢ Traffic billing-keeping books of Accounts and bill collection

Human Resources
Human Resources department performs following functions in employee
management:
➢ Acquisition-Recruitment, Confirmation, Re-contract
➢ Compensation & Benefit-Salary and Bonus, Leave encashment
➢ Development-Training, Orientation
➢ Utilization-Evaluation and Performance Management
➢ Employee Relations-Grievance handling and counseling
➢ Employee services - ID card, Business Card, and E-mail address etc.

Support Service
Support Services department is responsible for ensuring following logistic and
administrative supports to business:
➢ Office Management
➢ Transport Management
➢ Inventory Management
Sales & Marketing
Sales department is basically focused to BUSINESS. Responsibilities are:
➢ New business search
➢ Client relationship-potential and existing
➢ Sales event management-arranging and participating parties, campaigns
and programs.
➢

Quality management system of NALANDA LIVING.

Hostel management systems allow those involved in managing hostels – as well as
their employees – to centralize important information and data. This, in turn,
allows individuals to carry out a wide range of common tasks from a single place,
which can be especially valuable for improving efficiency.

As with other businesses within the hospitality industry, hostels are busy
workplaces where many elements must be overseen simultaneously. This could
include everything from managing inventory and reservations to processing
payments and selling additional products or services to customers.

The best hostel management systems not only allow hostel owners and staff
members to manage these various aspects of the business from one location,
they also offer the possibility for employees to access the system remotely, and
information that is updated within the system will automatically update for
everyone using it.

Many parts of the travel industry are seasonal, which can sometimes mean
handling sudden spikes in demand with limited staff. Hostel management systems
can make work within a hostel easier and more efficient, while the automation
options available can also help free up staff to focus on other parts of their job.
Environment management system of Nalanda Living
The hospitality industry is increasingly recognizing the importance of
implementing robust environmental management systems (EMS) to reduce its
ecological footprint while maintaining high-quality service. An EMS in hospitality
encompasses various strategies, policies, and practices aimed at minimizing
environmental impacts associated with lodging, food services, events, and other
hospitality-related activities.

One fundamental aspect of an EMS in hospitality services involves energy

conservation. Implementing energy-efficient technologies, such as LED lighting,
smart thermostats, and energy management systems, can significantly reduce
electricity consumption. Hotels and resorts often adopt renewable energy sources
like solar panels to power their facilities, minimizing reliance on fossil fuels.

Water conservation is another crucial facet of environmental management in the

hospitality sector. Installing low-flow faucets, toilets, and showerheads, as well as
implementing greywater recycling systems, helps minimize water usage. Many
establishments also encourage guests to participate in towel and linen reuse
programs to conserve water and reduce the volume of laundry.
Information security management of Nalanda Living
The hospitality industry faces unique challenges when it comes to information
security management within corporate structures. With the integration of
technology at various touchpoints, ensuring the protection of sensitive data and
maintaining guest trust is paramount. Here's an overview of key aspects in this
context:

Risk Assessment and Compliance: Conducting comprehensive risk assessments is

fundamental. Identifying potential vulnerabilities in networks, systems, and
databases allows for the implementation of robust security measures. Compliance
with industry standards and regulations (such as GDPR, PCI DSS, etc.) is crucial for
data protection.
Data Protection and Privacy: Safeguarding guest information, including personal
details, financial data, and preferences, is vital. Encryption, access controls, and
regular audits of data handling processes help mitigate risks of unauthorized
access or data breaches.

Employee Training and Awareness: Employees play a critical role in maintaining

security. Regular training programs on cybersecurity best practices, including
phishing awareness, password management, and social engineering, are essential
to prevent insider threats.

Network Security: As hospitality businesses rely on interconnected systems for

operations, securing networks is pivotal. Implementing firewalls, intrusion
detection systems, and frequent network monitoring help in detecting and
preventing cyber threats.

Human resource division of Nalanda Living

The Human Resources division in the hospitality industry plays a crucial role in
hiring, training, and managing staff, ensuring quality service and a positive guest
experience. It focuses on recruitment, employee relations, training, and
compliance with labor laws to maintain a skilled and motivated workforce.
The major responsibilities of HR
The major responsibilities of HR in Nalanda Living are

HR Policy formulation
Nalanda Living emphasis on HR policy formulation for nor only own department
but also for the other departments.
HR Planning
Establishes bath short term and long-term planning for the organization.
Short Term HR Planning
Nalanda Living primarily recruits its human resources that will support Strategic
Human Resource Planning for current period.
Long Term HR Planning
Here Nalanda Living is looking forward to build long term resources by several
Hospitality
Work and Job analysis, design and evaluation
For every job there are work and Job analysis, design and evaluation at Nalanda
Living so that jobs are well defined.
Recruitment and Selection
Recruitment and Selection of Nalanda Living are also important parts. Every
recruitment and selection process are made after concerned department submits
requisition for workforce.
Diversity Management
Nalanda Living highly believes in Diversity management. Here, in Nalanda Living,
there are many employees from different divisions of the District, even from
other State like Bihar, Jharkhand and Bengal employees.
 OBJECTIVES OF STUDY
Hospitality studies typically aim to provide a comprehensive understanding of the
hospitality industry, including its management, operations, customer service, and
the broader scope of tourism. The objectives include teaching students about
effective management techniques, customer satisfaction strategies,
understanding cultural diversity, and fostering leadership skills specific to the
hospitality sector. Additionally, it involves instilling a deep understanding of the
importance of guest experiences, service excellence, and the economic aspects of
the industry.

SCOPE OF STUDY
The field of hospitality covers a wide range of topics, including hotel
management, tourism, event planning, restaurant management, travel services,
and more. It encompasses everything from customer service and business
operations to marketing and hospitality law. It's a diverse field with opportunities
in various sectors, making it an exciting area of study for those interested in the
service industry

RESEARCH METHODOLOGY

Title: Research Methodology for Enhancing Sales Performance

 Introduction:-
Sales executives play a pivotal role in driving revenue for a company. To excel in
this role, a robust research methodology is crucial to understand market
dynamics, consumer behavior, and competitive landscapes. This methodology
serves as a guide to optimize sales strategies, improve customer satisfaction, and
increase profitability.

1. Understanding Market Dynamics

Market Segmentation: Utilize demographic, psychographic, and behavioral data

to segment the market effectively. Analyze customer needs, preferences, and
purchasing patterns within each segment.

Industry Analysis: Conduct thorough research on industry trends, market growth,

and emerging opportunities. Identify potential niches and assess their viability for
sales expansion.

2. Customer Behavior Analysis

Consumer Profiling: Create detailed personas based on customer demographics,

behaviors, motivations, and pain points. Use CRM tools and customer feedback to
develop accurate profiles.

Purchase Journey Mapping: Map the entire customer journey from awareness to
post-purchase engagement. Identify touchpoints and opportunities for sales
engagement.
 3. Competitive Analysis

Competitor Benchmarking: Analyze competitors’ strategies, product offerings,

pricing, and market positioning. Identify their strengths and weaknesses to
capitalize on market gaps.

SWOT Analysis: Evaluate strengths, weaknesses, opportunities, and threats in the

market landscape. Use this analysis to align sales strategies with market realities.

4. Sales Strategy Formulation

Setting Clear Objectives: Define specific, measurable, attainable, relevant, and

time-bound (SMART) sales objectives aligned with company goals.

Sales Forecasting: Use historical data and market insights to forecast sales
performance accurately. Adjust strategies based on predicted market changes.

5. Utilizing Technology

CRM Integration: Implement Customer Relationship Management (CRM) software

to manage leads, track customer interactions, and analyze sales data.

Data Analytics Tools: Leverage data analytics tools to extract meaningful insights
from sales data. Use predictive analytics to forecast future trends.
 6. Implementation and Evaluation

Pilot Testing: Implement new sales strategies on a smaller scale to gauge

effectiveness before full-scale deployment.

Performance Metrics: Define key performance indicators (KPIs) to measure the

success of implemented strategies. Continuously evaluate and iterate based on
results.

Conclusion

In conclusion, a comprehensive research methodology is indispensable for sales

executives to thrive in today’s dynamic business environment. By understanding
market dynamics, consumer behavior, and competition, sales professionals can
tailor strategies that resonate with customers, drive sales growth, and achieve
sustainable success.

This outline covers the core elements of a research methodology for sales
executives, providing a roadmap to enhance sales performance through informed
decision making and strategic planning.
INTERPRETATION
Hospitality is more than just a concept; it's a cornerstone of human interaction
that transcends mere accommodation. At its essence, hospitality embodies
warmth, generosity, and the art of making others feel welcome and valued. This
fundamental notion isn't confined to the realm of hotels and restaurants; it
permeates various facets of life, shaping cultural norms, personal relationships,
and societal interactions.

At its core, hospitality is a practice deeply rooted in empathy and compassion. It's
about extending kindness and consideration to others, whether they're strangers
seeking refuge in a foreign land or friends gathering in someone's home. It's the
embodiment of goodwill, fostering a sense of belonging and comfort in unfamiliar
settings.

In the hospitality industry, this principle takes on a structured form, where

businesses strive to provide exceptional service, comfort, and satisfaction to their
guests. Hotels, restaurants, and other service-oriented establishments are tasked
not only with meeting customers' needs but with surpassing their expectations,
creating memorable experiences that go beyond the mere transactional aspect.

Moreover, hospitality goes hand in hand with cultural traditions. In many

societies, offering hospitality is a revered custom, reflecting the values and virtues
of a community. The act of welcoming guests into one's home with open arms
and sharing meals or accommodations signifies mutual respect and a willingness
to forge connections across different backgrounds.

The essence of hospitality is perhaps most evident in the concept of the "guest-
host relationship." This dynamic is symbolic of the give-and-take inherent in
hospitality. A host extends their generosity by providing comfort, sustenance, and
often guidance to a guest, while the guest reciprocates by showing gratitude,
respect, and appreciation for the host's efforts.
However, the significance of hospitality extends far beyond the confines of
physical spaces. In a broader context, it reflects a mentality of inclusivity and
open-mindedness, encouraging acceptance of diversity and promoting a sense of
community. It's about creating spaces—both physical and emotional—that are
inviting and nurturing, where individuals feel respected, understood, and valued.

Hospitality also plays a crucial role in business and diplomacy. The art of
diplomacy often involves the exchange of courtesies and hospitality between
nations, fostering goodwill and facilitating dialogue in the pursuit of common
goals.

Ultimately, the beauty of hospitality lies in its ability to bridge gaps, foster
connections, and create a sense of unity among diverse individuals. It's a timeless
virtue that transcends boundaries, cultures, and backgrounds—a testament to the
innate human desire for connection and belonging. In a world often characterized
by division, hospitality stands as a beacon of hope, reminding us of our shared
humanity and the power of kindness in bringing people together.

CONCLUSION
Hospitality services play a pivotal role in the realm of customer experience,
intertwining with various industries, from hotels to restaurants, tourism to event
management. The essence of hospitality lies in its ability to create a welcoming
environment, deliver exceptional service, and forge memorable experiences for
patrons. This sector embodies the fusion of meticulous operations, cultural
nuances, and personalized interactions, ultimately shaping the perceptions and
satisfaction levels of consumers.

At its core, hospitality is synonymous with catering to diverse needs. Whether it's
accommodating preferences, dietary requirements, or cultural sensitivities, the
industry thrives on its adaptability and inclusivity. The seamless orchestration of
services, from reservations to check-out, showcases the dedication to enhancing
guest experiences. With the advent of technology, the hospitality sector has
embraced innovations, leveraging digital platforms for bookings, personalized
recommendations, and streamlining operations.
However, the hospitality sector is not without its challenges. The industry's
susceptibility to economic fluctuations, changing travel patterns, and unforeseen
crises such as pandemics pose considerable hurdles. Adapting to these challenges
demands resilience, agility, and innovative strategies to ensure business
continuity while prioritizing guest safety and satisfaction.

In conclusion, the sphere of hospitality services embodies a harmonious blend of

artistry, technology, and human interaction. Its ability to evolve, adapt, and
embrace change is instrumental in navigating the dynamic landscape of consumer
expectations and industry advancements. The unwavering commitment to
providing unparalleled experiences, coupled with a dedication to sustainability
and cultural inclusivity, serves as the cornerstone for the hospitality industry's
enduring success. As the sector continues to evolve, the essence of hospitality
remains steadfast in its pursuit of creating exceptional and memorable
experiences for every guest.

SUGGESTIONS &RECOMMENDATIONS
Absolutely, here are some suggestions for improving hospitality services:

1. *Personalized Experience:* Tailoring services to individual preferences

enhances customer satisfaction.
2. *Efficient Communication:* Utilize apps or platforms for quick and easy
communication with guests.
3. *Staff Training:* Invest in continuous training to ensure exceptional service
delivery.
4. *Technology Integration:* Implement tech solutions for easy bookings, room
controls, and guest requests.
5. *Feedback Loop:* Regularly gather feedback to understand guest needs and
areas for improvement.
6. *Environmental Consciousness:* Embrace sustainability practices to attract
eco-conscious guests.
7. *Local Experiences:* Offer information and services that connect guests with
the local culture and attractions.
 BIBLIOGRAPHY
REFERENCES
Contact Persons

➢ Mr. Rahul Pratap Nagar, CEO At SPR Hospitality Services

Websites
➢ www.google.com
➢ www.wikipedia.com
➢ www.linkdin.com
➢ https.nalandaliving.com
 SIP DOCUMENT
Format No: GU/M-30/ Form-1

F-1 Student Application for 4-6 weeks Internship

Complete and submit to the Dean through School Internship Program Coordinator. (Type or write
clearly)

Student Name: PRITESH PRAKASH

Home Address J.P. Colony, Ward No- 28, Phone 7979026715
Suratganj, MADHUBANI,
BIHAR

Email address Pritesh0334@gmail.com

Program BBA (General) Internship Semester V
Overall GPA 7.89
Internship Preferences
Location Core Area Company/ institution
F-1 Preferance-1 Greater Noida Management NALANDA LIVING
Preferance-2 NULL NULL NULL
Preferance-3 NULL NULL NULL
Faculty mentor Signature: _________________________Date___________.
 (Signature confirms that the student has attended the internship orientation and has met all paperwork and
process requirements to participate in the internship program, and has received approval from his/her Advisor)
Student Signature: …………………… Date: 1 JUNE 2023
(Signature confirms that the student agrees to the terms, conditions, and requirements of the Internship Program)
Dean Dean IIIC Dean Academic

Format No: GU/M-30/ Form-3

F-2 4-8 weeks internship Request Letter from University to

internship provider
To

The Manager

SPR HOSPITALITTY SERVICES

Knowledge park -3

Beside Interglobe institute,

Greater Noida, U.P.

201308

Subject: REQUEST FOR 06/08 Weeks internship training of BBA/3 years Degree Program,

Greetings from Galgotias Educational Institutions !!

We feel privileged to introduce Galgotias Educational Institutions (GEI) as one of the leading and
quality-driven educational groups in the Delhi-NCR Region.
Galgotias Educational Institutions consist of three institutions:
Galgotias College of Engineering & Technology (GCET)
Galgotias Institute of Management & Technology (GIMT)
Galgotias University (GU).

Galgotias Educational Institutions combine a supremely empowering educational process, industry

stalwarts in their faculty, global educational associations, and relentless placement efforts, to offer the
best of career opportunities to its students. Galgotias Educational Institutions are known for a
combination of state-of-the-art campus, strategic teaching-learning process, together with the most
advanced facilities, creating an environment in which wholesome corporate personalities are created.
Further, we’d like to furnish that as a part of the course curriculum, our students are required to
undergo a Summer Internship Program of 45 Days. The Internship Duration will be from June 1 till aug
31, 2023.

In this regard, we request you to kindly allow-Student name PRITESH PRAKASH. (Admission
No.- 21GSOB1010072) student of 3 years full-time program of Business Administration (Batch-2021-24)
to complete Summer Internship in your esteemed organization by assigning project work pertinent to
the stream pursued.

Feedback on the student’s progress and evaluation on the assigned ‘Project’ will be highly appreciated.

Yours sincerely,

Dean Industry Internship Interaction Cell

Format No: GU/M-30/ Form-4

F-3 Student Internship Undertaking

Date:- 01/06/2023
In my own interest, I am willing to complete internship at NALANDA LIVING

SPR HOSPITALITTY SERVICES, Knowledge park -3 Beside Interglobe institute, Greater Noida, U.P. 201308
(Organisation/ Address) from 29/ 05 / 2023 to 10 /08 / 2022\3. I hereby give an undertaking as under.

• I will strictly abide by all rules and regulations of the industry/Institute and Galgotias University, Uttar Pradesh.
• I shall be responsible for my conduct and own safety at the industry/Institute and Galgotias University, Uttar Pradesh
shall not be responsible for this in any manner.
• I shall take care of my personal belongings. I shall not make any claim and no type of any claim shall be made in my
respect and on my behalf by anyone in respect of any loss or injury to me (including fatal injury or death) or to the
property of mine which may suffer or occur during the above mentioned programme.
• I will not act in any manner that defames the industry/Institute and Galgotias University, Uttar Pradesh, in any manner
whatsoever.
• I will not claim the expenses over & above for stay & mess to the Industry/Institute or to the University.
• I will regardless of age, may not use or be in possession or under the influence of alcohol or unauthorized
drugs on either the industry premises or place of stay (Hostel/ rental accommodation) Violation of this regulation may
result in suspension or expulsion from the university.
• I will maintain confidentiality of work-related projects and personnel.
• I will familiarize myself with, and adhere to, relevant organizational arrangements, procedures, and functions.
• I will understand what constitutes a permissible work absence and who to notify if absent, be prompt with being on
time to work and with assignments; give it my best effort.
• I will report changes in work schedule, supervision, or problems at the site to the internship coordinator and industry
supervisor.
• If I feel victimized by a work-related incident, I will contact the internship coordinator immediately.
• I will dress appropriately for the work setting.
• I will follow through on commitments.
• I will not conduct personal business during work hours (i.e. e-mails, cell phones, and internet).
• I will keep a positive attitude, open mind; avoid jumping to conclusions; try to make informed judgments.
• I will communicate – keep people informed in a useful and succinct way, listen and ask questions.
• I will be fair, considerate, honest, trustworthy, and cooperative when dealing with co-workers.
 • I will assert ideas in an appropriate and tactful manner, seek feedback from supervisors, accept suggestions for
corrective changes in behavior and attempt to improve performance.
• I will accept constructive criticism and continuously strive to improve performance, seek to enhance professional
effectiveness by improving skills and acquiring new knowledge.
• I am fully aware that no faculty coordinator is accompanying me and no coordinator is appointed on behalf of the
university at the place of internship.
Date Signature:
15/06/2023
Place Greater Name of Student:
Noida PRITESH PRAKASH
Department Phone
BBA (General) Number:9798034882
Semester V Section-3 Roll No
21041010899
I have allowed my ward (name as indicated above) for the above-mentioned Internship and instructed him/her to take
due precaution for safety and discipline as listed above. I also undertake that the Industry/Institute or the university shall in no
way be responsible for any loss or injury to my ward during the program.

Date:15/06/2023 Signature

Place: Greater Noida Name of Parent: Abhi Ranjan

Address: J.P. Colony, ward no. 28 Suratganj MADHUBANI

Mobile No:7979026715

Format No: GU/M-30/ Form-5

F-4 Internship Synopsis/Executive Summary

Objectives/ Guidelines/ Agreement: Internship Synopsis (This Will Be Prepared In Consultation With
Faculty Mentor)

An internship is a unique learning experience that integrates studies with practical work. This agreement
is written by the student in consultation with the faculty Mentor and Industrial supervisor. It shall serve
to clarify the educational purpose of the internship and to ensure an understanding of the total learning
experience among the principal parties involved.

Part I: Contact Information

Student Name: PRITESHPRAKASH Enrollment No: 21041010899 Programme: BBA (General)

Semester: V Academic Year: 2021-2024

Campus Address: Plot No.2, Sector-17A, Yamuna Expressway, Greater Noida, Gautam Budh Nagar,
Uttar Pradesh

City: Greater Noida State: Uttar Pradesh Phone: 7979026715

Email: pritesh0334@gmail.com

Industrial Supervisor
Name : NITISH NAGAR Title: Operation Manager

Company/Organization: SPR HOSPITALITY SERVICES

Internship Address: Knowledge park -3, beside Interglobe Institute, Greater Noida, Gautam Buddh Nagar

Phone: 9313970361 Email: info@nalandaliving.com

Faculty Mentor

Name: Mr. Mukul Srivastva

Campus Address: _Plot No.2, Sector-17A, Yamuna Expressway, Greater Noida, Gautam Budh Nagar,
Uttar Pradesh

Academic Credit Information

Internship Title: Sales Executive Department: BBA (General)

Course #: Summer Internship Program Credits: 6

Grading Option: Credit

Beginning Date: 01/06/2023 Ending Date: 31/08/2023

Hours per Week: Flexible Internship Type: paid

Part II: Internship Objectives/Learning Activities:

What do you intend to learn, acquire and clarify through this internship? Try to use concrete,
measurable terms in listing your learning objectives under each of the following categories:

• Knowledge and Understanding

• Skills
• Learning Activities: How will your internship activities enable you to acquire the
knowledge/understanding, and skills you listed above?
• On the job: Describe how your internship activities will enable you to meet your learning
objectives. Include projects, research, report writing, conversations, etc., which you will do
while working, relating them to what you intend to learn.
• Teaching/Mentoring Activities: How your technical knowledge can be applied at the site of the
internship. How you can create value through mentoring/help people learn new things.
• Off the job: List reading, writing, contact with faculty supervisor, peer group discussion, field
trips, observations, etc., you will make and carry out which will help you meet your learning
objectives.
• Evaluation: Your Internship supervisor will provide a written evaluation of your internship.
Describe in detail what other evidence you will provide to your faculty Mentor to document
what you have learned Include deadline dates.

Part III: The Internship

Job Description: Describe in as much detail as possible, your role and responsibilities while on your
internship. List duties, project to be completed, deadlines, etc. How you can contribute to organization/
at site of internship

Supervision: Describe in as much detail as possible the supervision to be provided/needed at the work
site. List what kind of instruction, assistance, consultation you receive from whom, etc.

Evaluation: How will your work performance will be evaluated? By whom? When?

Part IV: Agreement

This contract may be terminated or amended by faculty mentor or Industry mentor at any time upon
written notice, which is received and agreed by the other two parties.

Student Signature: Date:15 June 2023

Faculty Mentor signature: Date: 15 June 2023

Industry Mentor Signature: Date:15 June 2023

 Format No: GU/M-30/ Form-6

F-5 One Page Report for Industry Training with Topic

identification

Branch :BBA
Name of student: Pritesh Prakash Section-3 Roll
No.: 21gsob1010072
Contact Number: 7979026715 Project Batch: 2023-24
GU mail id- Pritesh.21gsob1010072@galgotiasuniversity.edu.in
Name of Company: SPR HOSPITALITY SERVICES
Company Address Knowledge park -3, beside Interglobe Institute, Greater Noida,
Gautam Buddh Nagar
Industry Person Name & Contact No Email ID
Designation
HR Nitish Nagar 9313970361 info@nalandaliving.com
supervisor: Nitish Nagar 9313970361 info@nalandaliving.com
Details of Industry: Knowledge park -3, beside Interglobe Institute, Greater Noida,
Gautam Buddh Nagar

Duration of Internship: From To Total Days

01/06/2023 31/08/2023 90
Actual working days in a Monday to Friday (6 days)
week
Timing ( from – to) Flexible
Work Assigned: Customer Relationship Manager at NALANDA LIVING

Topic Identification SALES EXECUTIVE AND MARKETING In NALANDA LIVING.

Is this your first experience of YES

industrial
training/internship?
On a scale of 1to 5 provide 5
utility of this training on your
profession.
 1 (no use), 5(extremely
useful)

Signature of student Name & Signature of Faculty Mentor

Format No: GU/M-30/ Form-7

F-6 Student’s Daily Diary/ Daily Log

Index – Logbook
Training records to be written every day in Training Diary at Training.

After completing training in a department, meet the Departmental Head to clarify your queries, etc. and
get his signature as indicated hereunder.

GU faculty visiting the training site may ask the students to show their work and put their remarks
on this page.

Date: 01/06/2022 Time of Arrival: 9:30 am Time of Departure: 5:30pm

Dept/Division: SALES Project title: Marketing and its implementation
EXECUTIVE
Main Points of the day (including figures, if any)

To manage the hostel for the best accomodation.

And also to implement Marketing and Sales Executive in the organization.

Signature of Industry mentor with Seal

Format No: GU/M-30/ Form-9

F9 Industry Internship Supervisor

Feedback
Student Feedback form by Industry mentor
Student Name: Pritesh Prakash Enrolment No:21GSOB1010072
SIP Title: SALES EXECUTIVE AND GROWTH ASSOCIATION IN NALANDA LIVING
Industry Supervisor Name: Nitish Nagar Organization Name: NALANDA LIVING

Internship From (Start Date) 01/06/23 Internship From (End Date)31/08/23

Parameters Performance
Behaviours Excellent Satisfactory Poor
Performs in a dependable manner ✓

Cooperates with co-workers and supervisors ✓

Shows interest in work ✓

Learns quickly ✓

Shows initiative ✓

Produces high quality work ✓

Accepts responsibility ✓

Accepts criticism ✓

Demonstrates organizational skills ✓

Uses technical knowledge and expertise ✓

Shows good judgment ✓

Demonstrates creativity/originality ✓

Analyze problems effectively ✓

Is self-reliant ✓

Communicates well ✓

Writes effectively ✓

Has a professional attitude ✓

Gives a professional appearance ✓

Is punctual ✓

Uses time effectively ✓

Industry Supervisor Name: Nitish Nagar

Signature of Industry mentor:

Format No: GU/M-30/ Form-10

F-10 Student Feedback of Internship

STUDENT’s FEEDBACK OF INTERNSHIP (TO BE FILLED BY STUDENT AFTER
INTERNSHIP COMPLETION)

STUDENT FEEDBACK FORM

Student Name:- Pritesh Prakash Roll No. :- 21gsob1010072
Institute Name:- Galgotias University
Faculty Mentor Name:- Mr. Mukul Srivastva Faculty’s Designation:- Assistant Professor
Internship Project Title:- Marketing
Industry Supervisor Name :- Nitish Nagar Supervisor’s Designation:-Operation
Manager
Organisation Name :- NALANDA LIVING
Internship From (Start Date):- 01/06/2023 Internship To (End Date) :- 31/08/2023
Give a brief description of Internship Work
Was your internship Yes, to a large Yes, to a slight degree Not related at
experience related to degree all
your major area of study
This experience has: Strongly Agree No Opinion Disagree Strongly
Agree Disagree
Given me the Yes
opportunity to explore
a career field
Allowed me to apply Yes
classroom theory to
practice
Did the curriculum Yes
found to be in
consistent with the
industry
Helped me develop Yes
my decision-making
and problem-solving
skills
Expanded my Yes
knowledge about the
work world prior to
permanent
employment
Helped me develop Yes
my written and oral
communication skills
Provided a chance to Yes
use leadership skills
(influence others,
develop ideas with
others, stimulate
decision-making and
action)
Expanded my Yes
sensitivity to the
ethical implications of
the work involved
Made it possible for Yes
me to be more
confident in new
situations
Given me a chance to Yes
improve my
interpersonal skills
Helped me learn to Yes
handle responsibility
and use my time
wisely
Helped me discover Yes
new aspects of myself
that I didn’t know
existed before
Helped me develop Yes
new interests and
abilities
Helped me clarify my Yes
career goals
Provided me with Yes
contacts which may
lead to future
employment
Allowed me to Yes
acquire information
and/ or use equipment
not available at my
Institute
In the Institute internship program, faculty members are expected to be mentors for students.
Do you feel that your faculty coordinator served such a function? Why or why not?

Yes, the faculty coordinator was very helpful during the internship period.

How well were you able to accomplish the initial goals, tasks and new skills that were set
down in your learning contract? In what ways were you able to take a new direction or expand
beyond your contract? Why were some goals not accomplished adequately?
I was able to accomplish the task on time and learned many skills during internship period
which helped me to improve my communication skill and leadership skill.
In what areas did you most develop and improve?
After completing internship I was able to improve my communication and leadership skill
which was very helpful for me .
What has been the most significant accomplishment or satisfying moment of your
internship?
The most significant accomplishment or satisfying moment for me was when I realized that I
learned so many things during internship period which has build my confidence level.
What did you dislike about the internship?
There was nothing to dislike about the internship.
Considering your overall experience, how would you rate this internship? (Tick One)
Satisfactory ✓ Good Excellent

Give suggestions as to how your internship experience could have been improved.

As per my experience during the internship period I would suggest the organization to create
an intern-specific referral programs which will improve the trust of employee for the
organization.
Signature Date

Savings to Industry Certificate (Mandatory)

(On company letter head)

This is to certify that Mr. Pritesh Prakash students of BBA (General) from School Of Business ,Galgotias
University, Greater Noida has completed Internship successfully from 01/06/2023 to 31/08/2023. During
this period, she has shown good interest in the assignment/works given to them and worked hard.

Students have worked during internship period on following project/industrial problem under the
guidance of Mr. Nitish Nagar, (Operation Manager).

During their tenure of internship, they were hard working and focused on activities assigned to them.
Project work submitted by them has the potential to save cost up to Rs. NIL/year. Also, they were entitled
for stipend of Rs. NIL /- per month along with canteen, transportation & accommodation facilities.

(*** Enter NIL amount if industry does not agree to mention amount)

Regards,

Signature

Nitish Nagae

(Operation Manager)

NALANDA LIVING

Knowledge park -3, beside Interglobe Institute, Greater Noida, Gautam Buddh Nagar
 Cost of Industrial Solution Certificate (Mandatory)

(On company letter head)

This is to certify that Mr. Pritesh Prakash students of BBA (General) from School Of Business ,Galgotias
University, Greater Noida has completed Internship successfully from 01/06/2023 to 31/08/2023. During
this period, she has shown good interest in the assignment/works given to them and worked hard.

Students have worked during internship period on following project/industrial problem under the
guidance of Mr. Nitish Nagar, (Operation Manager).

Industry has spent Rs. NIL amount on their ideas/industries problem, which they have successfully
implemented.

(*** Enter NIL amount if industry does not agree to mention amount)

Regards,

Signature

Nitish Nagar

(Operation Manager)

NALANDA LIVING

Knowledge park -3, beside Interglobe Institute, Greater Noida, Gautam Buddh Nagar