Vancouver Release Notes

Vancouver Release
Notes
Last updated: January 12, 2024

PDF generated on January 12, 2024

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 Vancouver Release Notes

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©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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 Vancouver Release Notes

ITOM Optimization ITOM Optimization release notes

The ServiceNow ITOM Optimization provides automation for the
cloud workflows used to manage the cloud resources throughout
their life cycle. It enables certified and enterprise-compliant cloud
deployment, cost visibility, and other cloud management processes.
Cloud Provisioning and Governance was enhanced and updated in the
Vancouver release.

ITOM Optimization highlights for the Vancouver release

1. Access Employee Center from Cloud Admin portal, with Cloud

Services Catalog plugin. You can also skip the legacy cloud User
portal and visit the Employee Center, directly for the new requestor
experience.

2. CSC, offering simplified and improved capabilities of Cloud

Provisioning and Governance, is now available with ITOM Cloud
Accelerate.

3. In the process of eventually transitioning from CPG to a

more enhanced offering, Cloud Accelerate, you can move
your exchangeable Cloud Optimization licenses. Contact your
ServiceNow accounts representative to migrate your licenses to
Cloud Accelerate without charge.

See ITOM Optimization for more information.

Changed in this release

Cloud Admin portal link to User portal

Cloud Admin portal link to User portal, now points to Employee Center if
you have installed and set up the Cloud Services Catalog plugin. If CSC
is installed, admin and sn_cmp.cmp_root_admin roles can access this
feature while switching to the Request portal. Cloud Services Catalog is
now available as a part of ITOM Cloud Accelerate, designed to manage
the life cycle of cloud resources.

Activation information

The ServiceNow Cloud Provisioning and Governance application is

available with activation of the CPG (com.snc.cloud.mgmt) plugin, and

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 Vancouver Release Notes

it requires a separate subscription. For details, see Cloud Provisioning and

Governance Application.

Related ServiceNow applications and features

ITOM Cloud Accelerate

The ServiceNow Cloud Accelerate provides the workflows to evaluate

the cloud readiness of your organization and enforce the cloud
accelerate guidelines.

Cloud Services Catalog is now a part of Cloud Accelerate to access and

manage cloud resources, and publish cloud offerings to a catalog, in a
simplified way.

Cloud Operations Workspace

Cloud Operations Workspace offers a comprehensive solution to

manage the cloud operations of your organization.

ITOM Visibility

The ServiceNow ITOM Visibility product consists of Discovery, Service

Mapping, Tag Governance, Certificate Inventory and Management,
Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting.
Discovery and Service Mapping give you a unified, connected view of
your entire IT network and the services that it supports.

Third-party products with the Cloud Provisioning and Governance

Extend the capabilities of Cloud Provisioning and Governance by

integrating the following third-party products with it:

• VC Connector

• Cloud Provisioning and Governance: Oracle Cloud (OCI) Add-On for

Terraform Connector

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ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.