Vancouver Now Platform Capabilities

Vancouver Now
Platform Capabilities
Last updated: January 12, 2024

PDF generated on January 12, 2024

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 Vancouver Now Platform Capabilities

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©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Vancouver Now Platform Capabilities

ITOM Health product view

ITOM Health includes the Event Management and ITOM Health
applications, which help you track and maintain the health of services
in your organization. The goal of this product view is to help you to
understand how ITOM Health key entities work with the core CSDM
framework.

ITOM Health consists of two main capabilities that use the CSDM
framework.

Event Management

Event Management gathers alerts from infrastructure events captured

by third-party monitoring tools. Event Management uses IT-related
information gathered by Discovery to map alerts to CIs. Based on the
collected information, Event Management then provides dashboards
showing a consolidated view of all service-impact events.

Metric Anomaly Detection

Proactively analyzes your IT infrastructure to spot issues and prevent

service outages. Using advanced machine learning to analyze
information about your IT infrastructure, the application automatically
determines dynamic thresholds and identifies anomalies that may
indicate potential service outages.

For more information on ITOM Health, see ITOM Health.

• ITOM Health and CSDM tables

ITOM Health manages and uses CSDM tables. Several ServiceNow

products benefit from and add value to ITOM Health.

• ITOM Health use case

Modern organizations increasingly rely on artificial intelligence (AI)

technologies in IT operations (AIOps) to help address rapid growth
in data volumes and variety. Modern organizations need to analyze
this data and find ways to automate and predict issues before they
occur. AIOps platforms have emerged as a solution to many of these
challenges.

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©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Vancouver Now Platform Capabilities

• ITOM Health considerations

Consider these points while implementing the CSDM framework.

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©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.