Paris Now Platform Administration

Paris Now Platform

Administration
Last updated: September 16, 2020

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 Paris Now Platform Administration

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 Paris Now Platform Administration

Platform performance
Ensure system optimization through performance monitoring and diagnostics.

• Application server response: Time for the application server to process a request and
render the resultant page.

• Network latency and throughput: Time for the network to pass your request to the
server and the response back.

• Browser rendering and parsing: Time for your browser to render the HTML and parse/
execute Javascript.

• Instance Cache: The amount of system resources available for processing.

Instance cache effects on performance

There is a performance degradation whenever you purge and rebuild the instance
cache. During core business hours, avoid or minimize any of the following actions that
will cause a purge and rebuild of the instance cache.

• Adding or updating system properties

• Adding or updating dictionary entries

• Committing update sets

• Adding or updating translations

• Transaction log response times

The instance automatically logs the vital statistics of every transaction it processes, and
that information is available to you as an administrator.

• Network response times

Troubleshooting a poor network response time can be difficult, but there are certain
quick tests you can perform.

• Browser settings and performance

Depending on the browser you use, browser settings can affect the performance of
your instance.

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 Paris Now Platform Administration

• Diagnostics page

Administrators can use the system diagnostics page to look for root causes of platform
performance issues.

• System Diagnostics Stats Tools

To aid in performance evaluation, the Stats Tools records statistics for system activities
that affect performance such as the execution of queries, scripts, and transactions.

• Use a slow query log

Administrators can use slow query logs to gain insight into how queries are affecting
platform performance. The Slow Queries log aggregates data for similar queries. Use
slow query data to evaluate the need for new indexes, changes to existing indexes, or
changes to frequent queries.

• Index suggestions for slow queries

The Index Suggestion Engine (ISE) can generate an index suggestion for a selected
slow query. When you request an index suggestion for a slow query, the ISE analyzes
the query and recommends an index that can improve the query execution time.

• Transaction cancellation

A user can cancel a transaction that takes longer than expected to load.

• Import set performance

The algorithm transforms import sets from their staging table into their final destination.

• Thread performance monitoring

The instance tracks the performance of individual threads, which administrators can
view in the transaction log or System Overview graph in the Performance homepage.

• Platform performance metrics

You can view a wide range of platform performance metrics for your instance and for
the machine on which your instance is running. The ServiceNow Performance
homepage provides central access to different graph sets for monitoring the
performance of your instance.

• Table rotation

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 Paris Now Platform Administration

Table rotation preserves instance performance and averts risk associated with
querying growing data sets by using the External Communication Channel (ECC)
Queue and the sys_created_on field to separate data sets into multiple tables based
on date.

• Table flattening

Table flattening stores a hierarchy of related tables as one table in a relational

database.

• Add a module to test connection speed

A connection test can indicate the connection speed between your computer and
your instance. A connection speed test (/connection_test.do) is available as a UI
page.

• Transaction quotas

Transaction quotas allow you to define a quota policy for different types of
transactions. A transaction quota cancels any transaction in violation of the policy
and notifies the user of the cancellation.

• Application quotas

You can set a limit on the number of events or jobs that can run in an application's
scope within a specified time.

• Use table extension

This example shows you how to set the Table Extension parameter to a table rotation
group.

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