New York HR Service Delivery

New York HR Service

Delivery
Last updated: September 16, 2020

PDF generated on September 20, 2020

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 New York HR Service Delivery

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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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 New York HR Service Delivery

Workplace Safety Management

Use the ServiceNow® Workplace Safety Management application to create safer,
managed processes for returning employees to the workplace and staying open.
Establish distancing plans, shift assignments, and sanitation scheduling and manage
workspace allocation in stages.

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 New York HR Service Delivery

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 New York HR Service Delivery

Space administration

Your organization's workplace administrators can add details for all workplace locations,
such as:

• Areas such as employee workstations, conference rooms, and cafeterias

• Office buildings and campuses

• Regions of all locations

By tracking the availability of workspaces, workplace managers can plan and

implement a phased return of employees to the workplace. For example, after the
COVID-19 pandemic, your organization might want to allow a certain percentage (for
example, 20%) of the total staff to return at a time at each office location, based on
office configuration, local health recommendations, and other factors. Workplace
managers can indicate workspace availability, leaving space for physical distancing.
They can evaluate the situation periodically and make more workspaces available as
conditions improve.

As a workplace manager, you can upload floor plans of your organization so employees
can more easily view and select available spaces when they request workspace
reservations.

Avoid large gatherings or long queues for locations at your workplace such as the
cafeteria, gym, and entry and exit gates by defining arrival intervals and having
employees schedule their arrivals.

Shift management

Workplace managers can create shifts for employees and schedule them for specific
times and days. They can use this data to start planning for the occupancy levels of your
workplaces by allocating employees and available workspaces to specific shifts.

For example, workplace managers can create a morning shift schedule with work hours
of 08:00 to 13:00. They can then assign available workspaces to this shift based on
organizational guidelines. These assigned workspaces can then be reserved for
employees operating from the office during this shift.

Shift owners can review and modify the details of the shifts that they own. They can also
view workspace reservations and requests made for the shifts they own.

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 New York HR Service Delivery

Workspace reservations

Using the information about available employees and workspaces, workplace

managers can reserve areas and workspaces for employees. Workplace managers can
also generate reservations for multiple employees at once. Both the employee and the
workplace manager are notified of reservations through email.

Employees can request workspace reservations when they are ready to return to the
office. Using interactive floor plans, they can choose to reserve workspaces for a
specified date range, a single day, or a few hours. Depending on your organizational
guidelines, reservation requests might require an approval for confirmation.

If the workplace profiles of all employees are set up, the application automatically
assigns available workspaces for employees based on their date and time selection
when they make a reservation.

Workplace tasks

Workplace managers can monitor maintenance activities that are scheduled in the
workplace for each shift. They can also schedule planned or on-demand maintenance
tasks, and generate reports to track the progress of these activities.

Workplace Dashboard

Using data visualizations, you can evaluate the availability of workspaces and
occupancy levels of your office locations, and monitor the progress of workplace tasks
on the workplace dashboard.

Use guided setup to implement Safe Workplace suite apps

The Safe Workplace guided setup provides a sequence of tasks that help you configure
the Safe Workplace suite and Emergency Response Management applications on your
ServiceNow instance. To open Safe Workplace guided setup, navigate to Guided Setup
> Safe Workplace Guided Setup. For more information about using the guided setup
interface, see Using guided setup.

Use with other Safe Workplace suite applications

Workplace Safety Management is part of a suite of ServiceNow® Safe Workplace suite
applications. Use it with these other applications to help your organization prepare its
workforce and workplaces to resume operations after emergencies and pandemics like
COVID-19.

• With the Employee Readiness Surveys application, evaluate the readiness of your
employees to return to the workplace by asking them to fill out a survey.

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 New York HR Service Delivery

• Before employees re-enter workspaces, use the Employee Health Screening

application to screen employees and ensure compliance with your entry
requirements, such as a temperature check and PPE.

• You can manage the inventory of safety equipment for your workforce with the
Workplace Personal Protective Equipment Inventory Management application.

All Safe Workplace suite applications are available in the ServiceNow Store.

Safe Workplace suite for federal customers

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite
applications ready and available to install on their nonproduction instances without
having to make any special requests. Licenses are required to use Safe Workplace suite
applications on production instances. Customers are responsible for configuring the
apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace
applications in those environments will need to leverage web interfaces and
configure email notifications instead of Now Mobile push notifications.

Installation instructions for self-hosted and federal environments

Type Instructions

Visit the ServiceNow® Store to download and install the

Commercial on-premise
application.

See the Federal downloads for the Emergency Response

Management and Safe Workplace suite apps
Federal hosted
[KB0030260] article in the Store Help Center for more
information.

Federal on-premise If you are a federal on-premise customer and you would
like to install this application, reach out to your sales
representative or open a HI or HIWAVE ticket. In the
ticket, request to be routed to the SHOT team.

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 New York HR Service Delivery

Type Instructions
See the Federal downloads for the Emergency Response
Management and Safe Workplace suite apps
[KB0030260] article in the Store Help Center for more
information.

See the Commercial downloads for the Emergency

Response Management and Safe Workplace suite apps
On-premise
[KB0030258] article in the Store Help Center for more
information.

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