Intercultural

Communication
Training
by Global Synergy Solutions
Introduction

Global Synergy Solutions Overview

Our Training
The Importance of Intercultural
Communication

Globalization and diverse workforce

Benefits of effective intercultural communication
Challenges in a multicultural environment
Who Can Benefit from This Training?

Professionals in multinational companies

Individuals interacting with diverse colleagues, clients, or partners
Managers and team leaders of multicultural teams
HR personnel dealing with intercultural issues
Training Program Objectives

Recognize and appreciate cultural diversity

Understand key cultural dimensions
Develop effective communication strategies
Demonstrate cultural sensitivity and adaptability
Resolve conflicts arising from cultural misunderstandings
Foster an inclusive and respectful work environment
Training Program Objectives
Equip professionals with the knowledge and skills needed for effective
intercultural communication
Foster cultural sensitivity and adaptability
Develop strategies for conflict resolution in multicultural environments
Promote collaboration and productivity in diverse teams
 EFFECTIVE
COMMUNICATION
STRATEGIES
 Effective communication
strategies refer to the techniques
and methods used to convey
information, ideas, or messages
in a clear and concise manner.

communication build or break the community

John Powell writes a quote which says that “Communication works for those who work at it.”
Communication methods

verbal communication
Nonverbal communication
Visual communication
Digital communication
 what are strategies used for effective communication

there are 8 strategies used to make communication effective

1. Prepare yourself beforehand.

2. Be aware of nonverbal communication
3. Avoid slangs.
4. Be careful with humor.
5. Maintain etiquette.
6. Speak clearly and slowly.
7. Use open questions instead of closed questions.
8. Be patient and respectful.
 Cultural Knowledge
"Cultural knowledge" means that you
know about some cultural
characteristics, history, values, beliefs,
and behaviors of another ethnic or
cultural group.

identity, values, and institutions

Future Past Present
Erin Meyer, author of the book "The Culture Map", based on her experience, came to the
conclusion that cultural differences can be expressed using a scale in the following areas:
Conflict resolution
Conflict resolution is a way for two
or more parties to find a peaceful
solution to a disagreement among
them. The disagreement may be
personal, financial, political, or
emotional.

The main goal of negotiation with your opposition is to come to an agreement that
benefits all parties.
 HOW SHOULD YOU
RESOLVE CONFLICT?
There are seven steps to successfully negotiating the resolution of a conflict:

Understand the conflict

Communicate with the opposition
Brainstorm possible resolutions
Choose the best resolution
Use a third party mediator
Explore alternatives
Cope with stressful situations and pressure tactics
 SENSITIVITY
What is sensitivity in intercultural communication?

Intercultural sensitivity can be defined as “an individual's ability

to develop emotion towards understanding and appreciating
cultural differences that promotes appropriate and effective
behavior in intercultural communication”.
The importance of cultural sensitivity and awareness
• Helps us understand how cultural differences may affect and influence
individuals when forming their unique personalities, perceptions, and their
interactions with others. It gives us access to a different society and culture.

• This is good since language is the main mode of communication amongst

people. Cultural awareness makes communicating with different people easier
and more stress-free.

• Cultural s and awareness also increases our cultural competence of the people
around us and all over the world, helping us develop a deeper understanding of
other people's culture as well as our own, increasing our tolerance and
broadening our minds.
• Cultural awareness is important because:
* It makes us global citizens
* It helps us create a homogenous and inclusive work environment

• Culture and customs include how people live, role expectations, child rearing
practices, food and include health practices. Increasing cultural sensitivity
involves several major steps:
* Defining Cultural Sensitivity
 * Valuing diversity
 * Being capable of honest self-assessment
* Being conscious of the dynamics inherent when cultures intersect
 * Having developed approaches that are adapted to diversity
The six developmental stages of intercultural communication and sensitivity:

• Denial
• Defence
• Minimization
• Acceptance
• Adaptation
• Integration
 Delivery Methods
OBJECTIVE: TO ENABLE PROFESSIONALS TO WORK EFFECTIVELY IN A
MULTICULTURAL ENVIRONMENT BY DEVELOPING AN UNDERSTANDING OF
CULTURAL DIFFERENCES, COMMUNICATION STYLES, AND THE MOST APPROPRIATE
DELIVERY METHODS FOR TRAINING.(SCHEDULE)

Duration: 1 day (can be customized based on client requirements) Topic 4: Determine the Most Appropriate Delivery Methods
Topic 1: Introduction to Cultural Differences Identifying the needs of the learners
Definition of culture and cultural differences Choosing the appropriate delivery methods (e.g. online, classroom, blended)
Understanding the impact of culture on communication and Customizing training programs for different cultures
behaviour Topic 5: Developing Effective Training Materials
Examples of cultural differences in the workplace Writing clear and concise learning objectives
Topic 2: Developing Cultural Awareness Designing engaging training materials
Developing an understanding of different cultural values and Creating culturally sensitive content
beliefs
Recognizing cultural biases and stereotypes
Strategies for building cultural competence
Topic 3: Communication Styles in a Multicultural Environment
Understanding the impact of communication styles on
intercultural communication
Identifying different communication styles and preferences
Developing effective communication skills in a multicultural
environment
Elements
1. Interactive workshops: This is an engaging and hands-
on approach to learning, where participants are
encouraged to participate actively in the training. The
workshop can include group discussions, role-playing,
and other interactive activities that promote diversity
and cultural awareness.

2.Online training modules: Online training modules can be a

convenient and cost-effective way to train a large group of
people. These modules can be accessed at any time, and
participants can learn at their own pace.

3.Classroom-style training: This is a traditional approach to

training, where an instructor delivers a lecture or
presentation to a group of participants. This method can be
effective for conveying information and providing an
overview of cultural diversity in the workplace.
 4.Cultural immersion experiences: This
type of training involves immersing
participants in a culture different from
their own. This could include visiting a
cultural center, attending a cultural
festival, or even traveling to another
country.

5.Case studies: Case studies can be used to

explore real-life scenarios and provide
participants with practical examples of
how to navigate a multicultural work
environment. This approach can be
particularly effective when combined with
group discussions or interactive activities.
 Schedule

Training Program for Professionals

in a Multicultural Environment:

Objective: To equip professionals

with the knowledge and skills
necessary to work effectively in a
multicultural environment by
understanding the cultural
differences and developing
appropriate training materials.
 Day 1:
Topic 1: Understanding Multiculturalism

- Definition and explanation of multiculturalism

- Benefits and challenges of working in a
multicultural environment
- Cultural differences and their impact on
communication and behavior

Topic 2: Developing Cultural Awareness

- Developing an understanding of different cultural

values and beliefs
- Recognizing cultural biases and stereotypes
- Strategies for building cultural competence
 Topic 3: Creating Culturally Sensitive Training Materials

- Understanding the cultural context of the training

- Writing clear and concise learning objectives
- Designing engaging and culturally sensitive training materials

Topic 4: Determining the Most Appropriate Delivery Methods

- Identifying the needs of the learners

- Choosing the appropriate delivery methods (e.g. online,
classroom, blended)
- Customizing training programs for different cultures
 Day 2:
Topic 5: Adapting Training Materials for Different Cultures

- Customizing training materials for different cultures

- Avoiding cultural misunderstandings and stereotypes
- Incorporating cultural differences into training materials

Topic 6: Cross-Cultural Communication Skills

- Understanding the impact of communication styles on

intercultural communication
- Identifying different communication styles and preferences
- Developing effective communication skills in a multicultural
environment
 Topic 7: Evaluating the Effectiveness of Training Programs

- Developing evaluation criteria for training programs

- Assessing the effectiveness of training programs in a multicultural
environment
- Making improvements to training programs based on evaluation
results

Delivery Method: The training program will use a combination of

lecture-style teaching, interactive exercises, case studies, and group
discussions to enhance the learning experience.

Assessment: Participants will be assessed through quizzes, group

exercises, and a final project. A certificate of completion will be
provided to successful participants.

Note: The training program can be customized based on the specific

needs of the organization or the target audience.
Focus
Lecture - Definition and advantages of using lecture as a delivery method for multicultural training
Lecture - Tips for effective lecture delivery in a multicultural context
Discussion - Definition and advantages of using discussion as a delivery method for multicultural training
Discussion - Tips for facilitating effective discussions in a multicultural context
Group Activities - Definition and advantages of using group activities as a delivery method for multicultural training
Group Activities - Examples of group activities that can be used for multicultural training
Role-Playing - Definition and advantages of using role-playing as a delivery method for multicultural training
Slide 11: Role-Playing - Tips for facilitating effective role-playing activities in a multicultural context

Section 2: Digital Delivery Methods

E-Learning - Definition and advantages of using e-learning as a delivery method for multicultural training
: E-Learning - Examples of e-learning platforms and tools that can be used for multicultural training
Webinars - Definition and advantages of using webinars as a delivery method for multicultural training
Webinars - Tips for facilitating effective webinars in a multicultural context
Virtual Reality - Definition and advantages of using virtual reality as a delivery method for multicultural training
Virtual Reality - Examples of virtual reality platforms and tools that can be used for multicultural training
Feedback on Building Cultural Competency in
the Workplace Program
"Overall, I found the program to be very informative and useful in my work with colleagues and
clients from diverse cultural backgrounds."
"The materials were well-designed and the delivery methods were engaging and effective."
"I particularly appreciated the emphasis on cultural awareness and sensitivity, as well as the
practical tips for communication and conflict resolution."
"One suggestion I have for improvement is to provide more opportunities for hands-on practice
and role-playing exercises."
"While the theoretical content was helpful, I think it would be even more beneficial to have more
interactive components that allow participants to apply the concepts in real-world scenarios."
"In addition, I think it would be helpful to include more case studies and examples specific to our
industry or organization, as some of the examples given felt somewhat generic and not directly
applicable to our work."
"Overall, I think this program has the potential to greatly improve our ability to work effectively
with individuals from diverse cultural backgrounds, and I look forward to seeing its continued
development and implementation."
 Building Cultural Competency in the
Workplace
Program Objectives:

Recognize and appreciate cultural diversity

Day 1:
in the workplace
Introduction to cultural competence and its
Understand the key cultural dimensions
importance in the workplace
that impact communication and
Developing cultural self-awareness and
collaboration
recognizing biases
Develop effective communication strategies
Creating culturally sensitive training
for working with individuals from diverse
materials
backgrounds
Determining the most appropriate delivery
Resolve conflicts arising from cultural
methods
misunderstandings in a respectful and
Hands-on practice and role-playing
constructive manner
exercises
Foster an inclusive work environment that
promotes collaboration, innovation, and
productivity
 Program Delivery:

Experienced trainers with expertise in

Day 2: cultural competence
In-person or virtual training
Adapting training materials for Training manual with materials and
different cultures activities for reinforcement and additional
Communication styles and resources for further learning
strategies for effective cross-
cultural communication
Addressing conflicts arising
from cultural
Program Completion:
misunderstandings
Evaluating the effectiveness of
Certificate of completion for successfully
training programs
acquiring knowledge and skills to work
Case studies and examples
effectively in a multicultural setting
specific to the client's industry
Program aims to create a more inclusive and
or organization
respectful work environment that promotes
collaboration, innovation, and productivity
Feedback on Building Cultural Competency in
the Workplace Program

Valuable learning experience

Exceeded expectations in terms of content, delivery, and engagement
Emphasis on cultural awareness and sensitivity was particularly useful
Hands-on practice and role-playing exercises were effective
Trainers were knowledgeable, engaging, and approachable
Safe and inclusive learning environment
Case studies and examples specific to organization were relevant and
practical
Improved confidence and equipped to work with individuals from diverse
cultural backgrounds
Highly recommend the program for anyone looking to develop their cultural
competency and create a more inclusive and respectful work environment.
 Improving the Building Cultural Competency
in the Workplace Program

To improve the program:

Feedback from participant:

Emphasize practical application with
interactive activities and simulations
1. Increase focus on practical application
Dedicate more time to feedback and reflection
2. Incorporate more feedback and reflection
Provide tailored case studies and examples for
3. Provide more customization for specific industries
specific industries
4. Include more advanced topics
Include advanced topics such as cultural
intelligence, global leadership, and cross-
cultural negotiations
 Evaluation
Why is it so important?

Challenges in the workplace

Benefits
 Use Case
Global Synergy Solutions overview

pre-training

post-training
Survey and Feedback:
questions

results
Survey and Feedback:
questions

results

feedback to improve

Takeaways and recommendations

 Thanks
for Your attention