Professional Communication Skills for Engineers

SST1003

Module 5

Dr Atul Aman
SASL
Outline

• Appreciating Diversity
• Dimensions and Dynamics of Cross Cultural communication
• Strategies for successful cross-cultural communication
• Communication with opposite gender
Appreciating Diversity
• In communication, diversity is connected to the language we
use to communicate with our coworkers with different
backgrounds and experiences to make them feel included and
not discriminated against.
Dimensions and Dynamics of Cross-
Cultural communication
1.Diverse perspectives: Cross-cultural communication involves interaction
between individuals from different cultural backgrounds, leading to a variety
of viewpoints and values.
2.Language barriers: Communication can be complicated by differences in
language, dialects, and accents, requiring effective translation or
interpretation.
3.Non-verbal cues: Cultural variations in body language, gestures, and facial
expressions can lead to misunderstandings or misinterpretations.
4.Norms and taboos: Different cultures have distinct social norms and taboos,
influencing topics of conversation and appropriate behavior.
5.Adaptability: Successful cross-cultural communication often requires
adaptability and an open-minded approach to learning and understanding new
cultural contexts.
Strategies for successful cross-cultural
communication
1.Cultural sensitivity: Develop an awareness of cultural differences and be respectful of them.
Recognize that what may be considered normal or polite in one culture might be offensive or
inappropriate in another.
2.Active listening: Practice active listening by focusing on the speaker, asking clarifying
questions, and summarizing key points to ensure you understand their perspective accurately.
3.Adaptability: Be flexible and adaptable in your communication style. Adjust your approach
based on the cultural background of the person you're communicating with to facilitate better
understanding.
4.Empathy and empathy-building: Put yourself in the other person's shoes to understand their
feelings, thoughts, and concerns. This helps build rapport and trust across cultural
boundaries.
5.Communication tools and technology: Utilize tools and technology, such as translation apps
or cultural sensitivity training, to bridge language gaps and improve cross-cultural
communication.
Communication with opposite gender
1.Respect and Equality: Treat individuals of the opposite gender with respect and as equals.
Avoid making assumptions or stereotypes based on gender, and recognize that everyone has
their unique perspectives and abilities.
2.Active Listening: Practice active listening by giving your full attention to what the other person
is saying, asking questions for clarification, and showing empathy. This helps build meaningful
connections.
3.Avoid Gender Stereotypes: Be mindful of gender stereotypes and avoid making comments or
jokes that perpetuate them. Encourage open and honest communication free from gender-based
biases.
4.Open Communication: Foster open and transparent communication. Encourage a safe
environment where individuals feel comfortable expressing their thoughts, feelings, and
concerns without fear of judgment.
5.Respect Boundaries: Be aware of personal boundaries and consent in communication. Respect
the other person's comfort level and avoid pressuring them into conversations or actions they
are not comfortable with.
Thank You