Explaining Verbal

Communication &
Miscommunication
Definition of
Verbal
Communication

Verbal communication is the use of sounds

and words to express yourself, especially in
contrast to using gestures or mannerisms
(non-verbal communication). It also refers to
an interaction in which words are used to
relay a message.
Barriers to People who are participating
Verbal in the interaction
Communication
• they may have physical infirmities such as poor
hearing, bad eyesight, stuttering, etc.
• they may have personal opinions and beliefs
• they may have followed cultural mores (the customs,
values, and behaviors that are accepted by a particular
group)
• they may have adhered to society’s attitudes toward
gender and sexuality, business practices, religious
beliefs, etc.
• the mentioned factors can lead to inability to deliver,
listen to, and respond appropriately to the Message.
Barriers to
Verbal Topic
Communication
• this can be due to ambiguity, complexity, emotional pull
and hidden agenda
• the topic should be clear, simple, restrained and with
no ulterior motives
• general topics such as religion or politics and particular
topics such as abortion or militarization are more than
likely to give rise to emotionally charged discussion
Barriers to Communicative
Verbal Situation
Communication
1. Noise—from the environment and from the
participant themselves
2. Confusion to the Purpose of Communication
3. Limited knowledge of the Listener which could
help him/her to understand the Message
Other Barriers
to Verbal
Communication
1. The use of jargon. Over-complicated, unfamiliar
and/or technical terms.
2. Emotional barriers and taboos. Some people
may find it difficult to express their emotions
and some topics may be completely 'off-limits'
or taboo. Taboo or difficult topics may include,
but are not limited to, politics, religion,
disabilities (mental and physical), sexuality and
sex, racism and any opinion that may be seen
as unpopular.
Other Barriers
to Verbal
Communication

3. Lack of attention, interest, distractions,

or irrelevance to the receiver.
4. Differences in perception and
viewpoint.
5. Physical disabilities such as hearing
problems or speech difficulties.
Other Barriers 6. Physical barriers to non-verbal
to Verbal communication. Not being able to see
Communication the non-verbal cues, gestures, posture
and general body language can make
communication less effective. Phone
calls, text messages and other
communication methods that rely on
technology are often less effective than
face-to-face communication.
7.Language differences and the difficulty
in understanding unfamiliar accents.
 8.Expectations and prejudices which
Other Barriers may lead to false assumptions or
to Verbal stereotyping. People often hear what
Communication they expect to hear rather than what is
actually said and jump to incorrect
conclusions.
9. Cultural differences. The norms of
social interaction vary greatly in
different cultures, as do the way in
which emotions are expressed. For
example, the concept of personal space
varies between cultures and between
different social settings.
Things to Consider in Verbal Communication to
Avoid Miscommunication

1. Appropriateness
-- The language that you use should
be appropriate to the environment or
occasion (i.e., whether formal or
informal).
Things to Consider in Verbal Communication to
Avoid Miscommunication

2. Brevity
-- Speakers who often use simple yet
precise and powerful words are found to be
more credible.
-- Try to achieve brevity by being more
direct with your words. Avoid fillers and
insubstantial expressions which do not add to
the message, such as “uh,” “you know,” “I
guess,” and others.
Things to Consider in Verbal Communication to
Avoid Miscommunication

3. Clarity
-- The meanings of words, feelings, or ideas
may be interpreted differently by a listener;
hence, it is essential for you to clearly state
your message and express your ideas and
feelings.
Things to Consider in Verbal Communication to
Avoid Miscommunication

4. Ethics
-- Words should be carefully chosen in
consideration of the gender, roles, ethnicity,
preferences, and status of the person or
people you are talking to.
Things to Consider in Verbal Communication to
Avoid Miscommunication

5. Vividness
-- Words that vividly or creatively describe
things or feelings usually add color and spice
to communication. Hence, you are encouraged
to find ways to charm your audience through
the use of vivid words.
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 “An intelligent heart acquires
knowledge, and the ear of the wise
seeks knowledge.” (Proverbs 18:15)
THANK YOU
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