1. Operations managers are responsible for assessing consumer wants and needs and selling and A.

planning
promoting the organization's goods or services. B. directing
FALSE. Operation managers are not responsible for promoting goods/services. C. controlling
D. budgeting
2. Operations, marketing, and finance function independently of each other in most organizations. E. disciplining
FALSE. Operations, marketing and finance are naturally dependent upon one another Controls are used to maintain performance.

3. The greater the degree of customer involvement, the more challenging the design and 11. Which of the following is not an ongoing trend in manufacturing?
management of operations. A. globalization
TRUE. Greater customer involvement leads to more complexity in the design and management of B. quality improvement
operations. C. flexibility and agility
D. mass production for greater economies of scale
4. Goods producing organizations are not involved in service activities. E. technological advances
FALSE. Most systems involve a blend of goods and services. Manufacturers are moving away from mass production for economies of scale.

5. Many operations management decisions can be described as tradeoffs. 12. Which of the following is not a benefit of using models in decision making?
TRUE. Managing tradeoffs is the essence of operations management. A. They provide a standardized format for analyzing a problem.
B. They serve as a consistent tool for evaluation.
6. A modern firm has two supply chain considerations - external links with suppliers and C. They are easy to use and less expensive than dealing with the actual situation.
customers, and an internal network of flows to and between the operations function itself. D. All of the above are benefits.
TRUE. Supply chain considerations are at play both in and beyond the modern firm. E. None of the above is a benefit.
Models are useful tools for making decisions without confronting the actual situation with
7. The responsibilities of the operations manager are: all of its complexity.
A. planning, organizing, staffing, procuring, and reviewing
B. planning, organizing, staffing, directing, and controlling 13. Manufacturing work sent to other countries is called:
C. forecasting, designing, planning, organizing, and controlling A. downsized
D. forecasting, designing, operating, procuring, and reviewing B. outsourced
E. designing and operating C. internationalization
The scope of operations management ranges across the organization. D. vertical integration
E. entrepreneurial ship
8. Which of the following is not a characteristic of service operations? Outsourcing is increasingly a part of operations management.
A. intangible output
B. high customer contact 14. Budgeting, analysis of investment proposals, and provision of funds are activities associated
C. high labor content with the _______ function.
D. easy measurement of productivity A. operation
E. low uniformity of output B. marketing
The productivity of service operations is often hard to measure. C. purchasing
D. finance
9. The fact that a few improvements in a few key areas of operations will have more impact than E. internal audit
many improvements in many other areas is consistent with the: These are the primary tasks for the finance function.
A. Irwin phenomenon
B. Pareto phenomenon 15. Which of the following is essential to consider with respect to managing a process to meet
C. Stevenson phenomenon demand?
D. Tellier phenomenon A. strategy
E. Adam Smith phenomenon B. demand forecasts
Pareto phenomena direct our attention to the difference between the "important few" and C. capacity
the "trivial many." D. random variability
E. all of the above
10. The process of comparing outputs to previously established standards to determine if All of these play a role in determining whether a process can meet demand.
corrective action is needed is called:
OPERATIONS MANAGEMENT and TQM OPERATIONS MANAGEMENT and TQM
INTRODUCTION TO OPERATIONS MANAGEMENT INTRODUCTION TO OPERATIONS MANAGEMENT

DIAGNOSTIC ASSESSMENT (PRE-TEST) DIAGNOSTIC ASSESSMENT (PRE-TEST)

TRUE or FALSE TRUE or FALSE

1. Operations managers are responsible for assessing consumer wants and needs and selling and 1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services. promoting the organization's goods or services.

2. Operations, marketing, and finance function independently of each other in most organizations. 2. Operations, marketing, and finance function independently of each other in most organizations.

3. The greater the degree of customer involvement, the more challenging the design and 3. The greater the degree of customer involvement, the more challenging the design and
management of operations. management of operations.

4. Goods producing organizations are not involved in service activities. 4. Goods producing organizations are not involved in service activities.

5. Many operations management decisions can be described as tradeoffs. 5. Many operations management decisions can be described as tradeoffs.

6. A modern firm has two supply chain considerations - external links with suppliers and 6. A modern firm has two supply chain considerations - external links with suppliers and
customers, and an internal network of flows to and between the operations function itself. customers, and an internal network of flows to and between the operations function itself.

MULTIPLE CHOICE MULTIPLE CHOICE

7. The responsibilities of the operations manager are:
A. planning, organizing, staffing, procuring, and reviewing
B. planning, organizing, staffing, directing, and controlling
C. forecasting, designing, planning, organizing, and controlling
D. forecasting, designing, operating, procuring, and reviewing
E. designing and operating
7. The responsibilities of the operations manager are:
A. planning, organizing, staffing, procuring, and reviewing
B. planning, organizing, staffing, directing, and controlling
C. forecasting, designing, planning, organizing, and controlling
D. forecasting, designing, operating, procuring, and reviewing
E. designing and operating

8. Which of the following is not a characteristic of service operations? 8. Which of the following is not a characteristic of service operations?
A. intangible output A. intangible output
B. high customer contact B. high customer contact
C. high labor content C. high labor content
D. easy measurement of productivity D. easy measurement of productivity
E. low uniformity of output E. low uniformity of output

9. The fact that a few improvements in a few key areas of operations will have more impact than 9. The fact that a few improvements in a few key areas of operations will have more impact than
many improvements in many other areas is consistent with the: many improvements in many other areas is consistent with the:
A. Irwin phenomenon A. Irwin phenomenon
B. Pareto phenomenon B. Pareto phenomenon
C. Stevenson phenomenon C. Stevenson phenomenon
D. Tellier phenomenon D. Tellier phenomenon
E. Adam Smith phenomenon E. Adam Smith phenomenon
10. The process of comparing outputs to previously established standards to determine if 10. The process of comparing outputs to previously established standards to determine if
corrective action is needed is called: corrective action is needed is called:
A. planning A. planning
B. directing B. directing
C. controlling C. controlling
D. budgeting D. budgeting
E. disciplining E. disciplining

11. Which of the following is not an ongoing trend in manufacturing? 11. Which of the following is not an ongoing trend in manufacturing?
A. globalization A. globalization
B. quality improvement B. quality improvement
C. flexibility and agility C. flexibility and agility
D. mass production for greater economies of scale D. mass production for greater economies of scale
E. technological advances E. technological advances

12. Which of the following is not a benefit of using models in decision making?
A. They provide a standardized format for analyzing a problem.
B. They serve as a consistent tool for evaluation.
C. They are easy to use and less expensive than dealing with the actual situation.
D. All of the above are benefits.
E. None of the above is a benefit.
12. Which of the following is not a benefit of using models in decision making?
A. They provide a standardized format for analyzing a problem.
B. They serve as a consistent tool for evaluation.
C. They are easy to use and less expensive than dealing with the actual situation.
D. All of the above are benefits.
E. None of the above is a benefit.

13. Manufacturing work sent to other countries is called: 13. Manufacturing work sent to other countries is called:
A. downsized A. downsized
B. outsourced B. outsourced
C. internationalization C. internationalization
D. vertical integration D. vertical integration
E. entrepreneurial ship E. entrepreneurial ship

14. Budgeting, analysis of investment proposals, and provision of funds are activities associated 14. Budgeting, analysis of investment proposals, and provision of funds are activities associated
with the _______ function. with the _______ function.
A. operation A. operation
B. marketing B. marketing
C. purchasing C. purchasing
D. finance D. finance
E. internal audit E. internal audit

15. Which of the following is essential to consider with respect to managing a process to meet 15. Which of the following is essential to consider with respect to managing a process to meet
demand? demand?
A. strategy A. strategy
B. demand forecasts B. demand forecasts
C. capacity C. capacity
D. random variability D. random variability
E. all of the above E. all of the above