Quiz 4 (from Chapter 11, Chapter 14, Chapter 15)

Within operations, managerial control ensures

A. the goal of low product reliability.

B. the goal of high unit production cost.
C. lowest possible cost regardless of quality.
D. that resources and activities achieve primary goals.
E. highest quality regardless of cost.

When large firms merge, the results are often initially disappointing due to control systems trying to
cope with a(n)

A. rise in error accumulation.

B. lack of environmental change.
C. increase in organizational complexity.
D. increase in costs.

Punishment involves the use of _____ power.

A. Legitimate
B. Reward
C. Referent
D. Coercive

As a property, leadership can be best defined as

A. the practice of empowering employees to participate in organizational decision making.

B. a set of belief that supports the practice of interpersonal risk taking in teams.
C. the ability to shape employee behavior without using force.
D. a set of characteristics found in people who can influence the behavior of others.

What is the basic assumption of situational approaches to leadership?

A. Increasing worker job satisfaction through considerate leadership will get the best results.
B. Initiating structure for employees so they know exactly what needs to be done will be most
effective.
C. The appropriate leader style will vary from one set of circumstances to another.
D. Effective leaders can be identified by certain traits.

In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of
the control of _____ resources.

A. Physical
B. Human
C. Information
D. Financial
E. Inventory
Which of the following is true of organizational control?

A. Control always results in higher costs for an organization.

B. Sales and marketing forecasting is a part of financial control.
C. Control can help an organization adapt to environmental change.
D. Control systems increase organizational complexity.
E. Public relations is a part of human resources control.

As a process, leadership can be defined as

A. the practice of empowering employees to participate in organizational decision making.

B. the set of characteristics attributed to individuals who are perceived to be leaders.
C. the use of noncoercive influence to shape an organization's goals.
D. the ability to assess business process performance.

Which of the following inventory types provides the components needed to make the product?

A. Raw materials
B. Work-in-process
C. Merchandise
D. Finished goods

A highest-possible-quality strategy will stress on

A. the lowest possible cost regardless of quality.

B. quality regardless of cost.
C. low quality at low cost.
D. large quantities at low cost.

Following the accidental release of a batch of phones that failed screening control, a manufacturer of
mobile phones decides to replace all such phones at no cost to the user—even taking care of shipping
and delivery. Which step in the control process does this example represent?

A. Taking corrective action

B. Measuring performance
C. Comparison of performance to standards
D. Setting performance standards
E. Changing standards

What is the source of control for finished goods inventory?

A. Shop floor control systems

B. High-level production scheduling systems
C. Transportation
D. Distribution control systems
E. Purchasing models and systems

An organization shifts its budget from a few, large projects to accommodate a number of smaller
projects every year. It also decentralizes power and gives additional responsibilities to individual project
managers. This is an example of the use of _____ control.
 A. Physical
B. Human
C. Information
D. Financial
E. Structural

Which of the following is a financial resource that flows into an organization?

A. Shareholder investments
B. Working capital
C. Retained earnings
D. Employee salaries

The first organized approach to studying leadership focused on

A. leadership behavior.
B. leadership traits.
C. rewards expected.
D. situational favorableness.

Which of the following is an example of a good leader in the context of business?

A. A person who relies on force to lead people

B. A person who disobeys authority
C. A person who is efficient and does not delegate his or her duties
D. A person who can influence others

Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class." Karl
is attempting to limit the _____ power of physicians.

A. Expert
B. Legitimate
C. Referent
D. Reward

What is the leadership role in creating an agenda?

A. Planning and budgeting

B. Organizing and staffing
C. Controlling and problem solving
D. Motivating
E. Establishing direction

Organizations that use the bureaucratic control are characterized by:

A. flat structures.
B. rewards focused on group performance.
C. limited employee participation.
D. heavy reliance on group norms.
E. organic structural arrangements.
Eagle Inc. partnered with Welby Consultants to poll users about its latest product. Eagle wanted to know
if it lived up to expectations and if the users encountered any problems when using the product. At the
same time, Eagle tracked how many products were rejected by inspectors when they came off the
assembly line as well as how many products were returned because of defects. This scenario illustrates
an aspect of _____ controls.

A. Operations
B. Development
C. Strategic
D. Financial

In the context of the Ohio state studies of leadership, a leader showing consideration behavior

A. attempts to establish a warm, friendly, and supportive climate at the workplace.

B. clearly defines the leader–subordinate role so that everyone knows what is expected of them.
C. establishes formal lines of communication, and determines how tasks will be performed.
D. is primarily interested in the performance of the employees.

_____ layouts are used in operations settings that create or process a variety of products.

A. Product
B. Cellular
C. Random
D. Process

Many businesses that use an H-form or M-form organization design have several people in the
specialized managerial position of _____: one for the corporation and one for each division.

A. Supervisor
B. Inspector
C. Controller
D. Quality tester

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form
of computer-controlled transport system to move material as needed from one part of the system to
another.

A. Call-center systems
B. Flexible manufacturing systems
C. Computer-aided design technologies
D. Expert systems

In order to determine how effective an organization's strategy is in achieving its goals, the organization
need to integrate its _____ systems.
A. structure and leadership
B. technology and human resources
C. information and operational
D. strategy and control
E. structure and information
Which of the following types of operations control relies heavily on feedback processes?

A. Strategic control
B. Financial control
C. Preliminary control
D. Screening control

Which of the following is true of automation?

A. The development of automation has created jobs across all industries.

B. Automated machines make more errors.
C. Automation discourages innovation.
D. Automation helps to improve products and services.
E. Automation was the earliest step in the development of machines and machine-controlling
devices.

When leaders decide to either give salary increases to their employees or withhold any salary increases,
which of the following types of power do they exercise?

A. Coercive
B. Reward
C. Informal
D. Expert
E. Referent

If the product is a physical good, operations create value and provide _____ utility by combining many
dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to
create it.

A. Time
B. Form
C. Place
D. service

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory
to improve overall efficiency and effectiveness.
A. Supply-chain management
B. Technology management
C. Design management
D. Quality control