The three main approaches in the development of

management include __________, ___________ and __________.

A.the human resource approach, administrative approach and the quantitative
approach.
B.the classical approach, administrative approach and the quantitative approach.
C.the classical approach, the human resource approach and the quantitative
approach

The ______________ of managers only give instructions to operative employees and

do not supervise other managers.
A.middle level
B.top-level
C.first-line level

Ahmad is an engineer responsible for handling machines and robots. Recently,

the company sent him for new machine training. This training focus on enhancing
his ________ to ensure he can handle problems that may arise on a daily basis.
A.Interpersonal skills
B.Technical skills
C.Conceptual skills

Air Asia’s marketing team is launching a new route to London. The team invited
Datuk Tony Fernandes as the CEO to do the ribbon-cutting ceremony and launch
the new route. Datuk Tony Fernandes is performing ________.
A.Spokesperson roles
B.Liaison roles
C.Figurehead roles

Toyota is producing 100 cars compared to Nissan which only produced 80 cars
with the same number of resources. Toyota is being __________ compared to
Nissan.
A.Effective
B.Efficient
C.Operative employee
Aminah is a manager in Kenny Rogers Restaurant. She is preparing a specific
plan with the aim to increase profits by 6 to 12 per cent, within a period of 6
months. Aminah is involved in ___________.
A.Directional planning
B.Tactical planning
C.Strategic planning

The followings are the importance of planning EXCEPT:

A.Enhances uncertainty
B.Prevents work duplication and wastage.
C.Encourages coordination

Strategic planning encompasses a ________ period whereas tactical planning

involves __________ plans
A.short term, long term
B.long term, long term
C.long term, short term

What is strategic planning?

A.Planning that outlines in detail the steps for achieving overall objectives.
B.Planning that outlines the overall objectives of the organisation and determines
the position of the organisation in the organisational scenario.
C.Planning will allow flexibility in the face of change

Policies, procedures and rules are the examples of _____________. It comprises a

plan that is already available with guidelines for repetitive steps or processes.
A.programmes plan
B. standing plan
C.single use plan

______________ is the process of identifying problems and opportunities, and then

resolving them.
A.Decision making
B.Identifying problems
C.Evaluation
Which ONE of the following is NOT the disadvantages of group decision making?
A.Time consuming
B.Social pressure to agree
C.Provide more complete information

Which ONE of the following is NOT a stage in the decision-making process?

A.Development of alternatives
B.Selection of problems
C.Implementation of alternatives

“There is a pressure to agree, members will prevent individuals from making

critical evaluations on abnormal or unpopular views. Efficiency of thinking and
moral judgements will be adversely affected”. This statement refers to
_____________.
A.Brainstorming
B.Nominal Group Techniques
C.Groupthink

A decision to acquire a new firm, to select an architect to design a new office

headquarters and to shut down any division that is not making profits are the
examples of ____________.
A. Routines Decisions
B. Programmed Decisions
C. Non-programmed Decisions

_____________ is when a company groups all activities based on work-flow or

customers.
A. Process departmentalisation
B. Customer departmentalisation
C. Functional departmentalisation
Razif is a Sales Manager at ABC Company. He has 10 employees under his
supervision. The number of workers that can be effectively controlled by
Razif refers to __________.
A.Responsibility
B.Authority
C.Span of control

Which of the following is NOT a method of departmentalisation?

A.Strategic departmentalisation
B.Product departmentalisation
C.Functional departmentalisation

______________ means that work had to be divided into various stages and each
work step be undertaken by a different person.
A.Specialization
B.Chain of command

The functions of several decision-making authorities are distributed to lower

levels in the organisation. This statement refers to ___________.
A.Centralisation
B.Authority
C.Decentralisation

On-the-job training could be in the following forms EXCEPT

A.Understudy assignment
B.Lectures in class.
C.Job rotation

______________ is a process whereby managers will ensure the organisation has

sufficient workers and qualified workers that are placed in the relevant sections
and within an appropriate time, are capable of undertaking their respective tasks
effectively and efficiently, as well as able to help the organisation achieve its
overall objectives.
A.Value proposition
B.Recruitment
C.Human resource planning
Fatin just reported for duty at ABC company and she needs to undergo one-week
training to learn about the objectives, history, philosophy, procedures and rules
of the organization. This training is called____________.
A.Work unit orientation
B.Work orientation
C.Organisational orientation

During this process, new employees are given clarification about the job scope
and responsibilities and how their performance will be evaluated. This stage
refers to _________.
A.Work orientation
B.Work unit orientation
C.Organisational orientation

A ______________ is a written statement that describes the scope of work of the

employee, how the job is to be done and the purpose of carrying out the task.
A.job specification
B.job description
C.job rotation

A message from a technician to top management about the mechanical issues in

a plant was changed into a favourable message by the supervisor is an example
of _____________.
A.Information Overload
B.Filtering
C.Selective Perception

Which of the following is the correct way to convey feedback effectively?

A.Focus on Specific Behaviour, Feedback Should Not be Personal and Ensure
Understanding
B.Focus on the outcomes, Feedback Should Not be Personal and Feedback
Should Be Information-oriented
C.Focus on the outcomes, Feedback Should be action-oriented and Ensure
Understanding
Which of the following is the weakness of written messages?
A.Can be easily referred.
B.Consumes time.
C.Verifiable.

E-mail is an example of ____________ communication channel.

A.informal
B.effective
C.formal

Messages sent by us are influenced by ____________ which are used to deliver

thoughts.
A.decode
B.encode
C.symbols

A supervisor wishes to motivate an operational employee to work overtime at a

construction site by treating him with the famous Penang Nasi Kandar. This is
called as fulfilling _____________.
A. Physiological needs
B. Safety needs
C. Social needs

At the age of 40 years old, Fatin resigned from her position as a CEO with
a multinational company. She decided to pursue her dream and do charity work
to give back to the society. She is now trying to fulfill her ____________ needs.
A. Esteem
B. Social
C. Self-actualisation

Which of the following is NOT the elements of motivation?

A. Motive
B. Efforts
C. Needs
The ____________ assumes that workers basically dislike work and, if possible, try to
avoid it.
A. Theory X
B. Theory Z
C. Theory Y

Motivation can be described as __________.

A. The desire to expand high levels of effort to achieve organisational goals and
that effort must be achieved.
B. The desire to expand good behaviour to achieve organisational goals and that
behaviour must be achieved.
C. The desire to expand high levels of unique organisational goals and that golds
must be achieved.

Direct supervision is an example of ________________ control.

A. Feedback
B. Concurrent
C. Feedforward

The University of Iowa identified three leadership styles including __________,

_________ and __________.
A. autocratic, initiative and freestyle
B. autocratic, democratic and initiative
C. autocratic, democratic and freestyle

A hospital new facility was designed with identical rooms, non-slip floors, and
glass walls to reduce errors in patient care and to increase employee safety. This
type of activities is known as ___________ control.
A. Feedback
B. Concurrent
C. Feedforward
A(n) _____________ leader has the ability to set a vision that is realistic and useful,
and pave the way forward for the organisation or unit that is attempting to
improve the current situation
A. Self-confidence
B. Agent of change
C. Visionary

This type of control is established based on criteria like price competition or

market share. Organisations which use this method normally have clear products
and services, as well as facing stiff competition. This is ____________.
A. Bureaucratic Control
B. Market Control
C. Normative Control

Choose the correct order of stages for team development?

A. Forming, storming, norming, performing and adjourning

B. Forming, norming, storming, performing and adjourning
C. Storming, norming, forming, performing and adjourning.

“The management hopes that the positive synergy of each team member will
produce a greater output without the need to increase input”. This statement
refers to ____________.

A. Work spirit
B. Work group
C. Work team

__________ require grouping of workers from the same department to meet for
several hours in a week to improve quality, efficiency and the work environment.

A. Self-managing Work Teams

B. Cross-functional Work Teams
C. Problem-Solving Teams
Farid is a part of the project development team. Now, the project has completed
and all of team members will be sent back to their original department. This
stage is called_________ in team development.

A. Adjourning
B. Storming
C. norming

A group of clerks from five different department meets to discuss work

is an example of ____________ work team.

A. Problem-solving
B. Cross-functional
C. virtual

________________ comprises the employee’s work design, work environment and

workflow which can cause stress.

A. Task demands
B. Role demands
C. Interpersonal demands

Increased heartbeat and breathing are the ______________ of stress.

A. Behavioural signs
B. Psychological signs
C. Physiological signs

Which of the following is the external factor that forces change?

A. structure
B. Politics
C. System

Which of the following is NOT the reason people resist to change?

A. communication
B. uncertainty
C. Worries about individual losses
Toyota corporation implements a _____________ among its employees to reduces
stress by organising a yoga session every Friday.

A. Wellness Programme
B. Employee Assistance Programme
C. Communication Programme

When we classify managers according to their level in organisation, they are

described as

A. top managers, middle managers and supervisors.

B. functional, staff and line managers.
C. high level and low level managers.

A meeting with a General Manager of a hotel is most likely to result in the

following managerial function:

A. Decision making
B. Planning
C. Organising

What is Frederick Taylor, an advocate of a management approach, known for?

A. Scientific management
B. Quantitative approach
C. Management science

What is the first stage of group development?

A. Forming
B. Storming
C. Norming

Which of the following is NOT a step in decision making?

A. Identifying problem
B. Delegating decision making
C. Analysing alternative method
Which function in management involves monitoring improvements and taking
corrective actions whenever needed?
A. Planning
B. Organisation
C. Leadership
D. Control

What is the difference between a traditional manager and a current manager?

A. Total experience gained by the manager
B. The way the manager implements traditional management functions
C. Total number of traditional management functions implemented
D. Only traditional managers will implement traditional management functions

What are the new element or elements in the current management functions that do
not clarify the functions of traditional management?
A. Realisation of work
B. Facing competition
C. Managing individuals, projects and processes
D. Leading

Which of the following is NOT a step involved in the realisation of work?

A. Determining the objectives that need to be achieved
B. Planning how to achieve the objectives specified
C. Collecting and managing the required information to make the best decision
D. Evaluate the competition levels in the market

Whose responsibility is it to set objectives that are consistent with an

organisationÊs objectives as well as plan and implement the objectives?
A. Top management
B. Middle management
C. Lower/line level management
D. Team leader
1. Which management process determines the objective that needs to be
achieved as well as the methods to achieve it?
A. Formulation of strategy
B. Tactical implementation
C. Planning
D. Administration

2. What is the first step in effective planning?

A. Maintain flexibility in planning
B. Form an action plan
C. Determine objectives
D. Build commitment towards achieving the objective

3. Which type of standing plan provides specific guidelines for taking a

particular action?
A. Rules
B. Policy
C. Procedure
D. Regulations

4. “Ahmad, please make sure that you explain to your staff the steps for setting up the
new work process, the budget given and the people involved,” said Encik Ali. What step
in the planning process is Encik Ali referring to?
A. Determine objectives
B. Build individual commitment
C. Prepare an action plan
D. Monitor progress

5. Who is responsible for the forming of tactical plans?

A. Top-level managers
B. Middle-level managers
C. Lower-level managers
D. All the managers above
1. Which of the following is NOT a part of rational decision making?

A. Intuition process
B. Definition of problems
C. Evaluating alternatives
D. Selecting optimal solutions

2. What is the first step in making a rational decision?

A. Identify the decision criteria
B. Allocate weights to criteria
C. Defining problems
D. Generating alternatives

3. What is the most effective method for generating as many ideas as possible?
A. Individual analysis
B. Delphi technique
C. Face-to-face brainstorming
D. Electronic brainstorming

4. This refers to a situation whereby group members try not to propose ideas which
are different from other group members. What does the above refer to?
A. Delphi technique
B. Brainstorming
C. Groupthink
D. Nominal group technique

5. Which is not a decision-making situation?

A. Certain conditions
B. Uncertain conditions
C. Partial risk conditions
D. Risky conditions