Motivation

Motivation: the factor that influence the behavior of employees towards achieving business
goals.

Features of motivated workforce:

• Higher labour productivity, better quality work
• Lower absenteeism 旷工 (employees’ on-attendance at work without good reason)
• Lower labour turnover 员 工 流 动 率 (the rate at which employees leave a business),
improved labour loyalty

Benefits of motivated workforce:

• More sales revenue 销售额高
• More efficient production 效率高
• Lower costs 成本低
• More profit 收益高

Maslow’s hierarchy of needs

• self-actualization 自我价值实现、跳出舒适圈
• esteem needs 宽容的老板、团建、年会
• social needs 被任命小组长
• safety needs 保险、发放礼品水果、保安、跟临时员工签工作合同
• physiology needs 给工资

Maslow’s hierarchy of needs at workspace

F.W. Taylor- Scientific Management Theory

• Employees are motivated by money alone 只看钱
• Employees should be paid at piece rate (paying employees for each unit produced)
• The more units they produce, the more they will be paid 多劳多得
Fredrick Herzberg – Two factor theory

Hygiene Factor
• Working conditions – clean and safe working conditions and facilities
• Relationships with others – friendship, team spirit
• Salary and wage – adequate payment to encourage them to work, but not enough for them
to work well
• Supervision
• Company policy and administration – rules and procedures affecting employees’ behaviors
• Insurance

Motivator
• Varied and challenging work – job enrichment 挑战性工作
• Responsibility – allow to make decisions about their tasks 责任心
• Advancement – opportunities for promotion 晋升机会
• Sense of Achievement – reach challenging goals 成就感
• Recognition of achievement 认可感