WELCOME AND

REGISTER GUESTS
Mary Margarette B Enciso
9- Hope
 Learning OBJECTIVES
01 02 03 & 04 05
–Register guest,
–Welcome –Confirm with or without –Explain clearly
guests reservation reservation. the relevant
details such as
warmly and details with
–Follow correct room
courteously. guests. accounting key/electronic.
procedures.
•Personalize service is greeting and
acknowledging guests by their name.

•By using their name consistently, we

are personalizing the service delivery
and demonstrating genuine care.
•In general, people appreciate you
using their name. So make your
guests feel special by using their
name in every conversation you have
with them.
Every known guest must be
addressed by name and title upon
arrival and during the service
experience at the establishment.
Here are some of important etiquettes to be observed
upon addressing guest names

For most of guest from different nationalities such as

Chinese and European, it would be better to address them
by their last name.

Example:
•Lee Ming Dy, would be addressed as Mr. Sy
•John Smith, would be called as Mr. Smith
 For malay and Indian, address them by
their first name.
Example:
Hamid ramasamy, would be Mr. Hamid

For Japanese, address them with their last

name followed by the word "sama."
Example:
Yamato Nagasaki, would be Nagasaki - sama
WELCOME AND
REGISTER GUESTS
Mary Margarette B. Enciso
9- Hope