Professional Documents
Culture Documents
Synopsis MBA Poorva
Synopsis MBA Poorva
A SYNOPSIS SUBMITTED TO
OUTLINE PLAN FOR RESEARCH STUDY FOR APPROVAL OF THE TOPIC OF THE
SUBMITTED BY
PRN: 2021017001471673
YEAR 2022-23
INDEX
Literature Review
Chapter 2
Objective of study
Chapter 5
Chapter 6 Hypothesis
8
“A STUDY OF ROLE OF EMOTIONAL
INTELLIGENCE IN
9
1. Introduction
What is Emotion?
According to The American Heritage Dictionary (1983) emotion is, Agitation of the passions
What is Intelligence?
According to the American Heritage Dictionary (1983) intelligence is, the capacity to acquire
and apply knowledge. According to Mayer& Salovey (1997) Emotional intelligence is the
Daniel Goleman and the Hay Group have identified a set of competencies that differentiate
individuals with Emotional Intelligence. The competencies fall into four clusters:
regulating behavior.
Social Awareness: understanding the feelings of others and why they feel and act as
they do.
Relationship Management: the ability to get results from others and reach personal
goals.
When it comes to technical skill and the core competencies that make a company
competitive, the ability to outperform others depends on the relationships of the people
involved and this ultimately relates to the degree of emotional intelligence of its employees
10
and leaders. There is a ripple effect - leaders possessing emotional intelligence will create an
effective work climate that will further develop emotional intelligence at the subordinate
levels. Studies show that outstanding organizations that employ individuals with a high
A balance between the human and financial side of the organization‟s agenda
Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ
plus technical skills. Emotional intelligence is more than 85% of what sets star performers
The more complex a job is, and the higher the authority it holds, the greater the impact of
outstanding performance on the bottom-line. Top managers can add or destroy huge
economic value and the higher the level the higher the leverage - so the higher the impact.
We are talking about "hard" results such as improved profitability, higher productivity,
increased sales and lowered costs, as well as the "softer" results: increased morale and
11
Emotional IQ and the Workplace
Emotional intelligence of an individual can enhance their abilities. A person with high
emotional intelligence would work well in people oriented fields. Also, those interested in
careers in management or executive positions need to have excellent skills in these areas.
Regardless, all workplace environments function more soundly when those in the system
understand and have higher emotional intelligence. Improving workplaces ability in this area
Stress at Workplace
The workplace had become a high stress environment in many organizations cutting across
industries. Employees were experiencing high level of stress due to various factors such as
high workload, tight deadlines, high targets, type of work, lack of job satisfaction, long
working hours, pressure to perform, etc. Interpersonal conflicts at the workplace, such as
boss-subordinate relationships and relationships with peers, were also a source of stress.
Experts believed that the dysfunctional aspects of stress could directly impact an
organization‟s performance and also affect the well-being of its employees. Stress at the
workplace was linked to absenteeism, higher attrition, and decreased productivity. Stress led
High stress levels also affected the morale and motivation of the employees. Prolonged
exposure to stress without effective coping mechanisms could lead to a host of physical and
mental problems. For instance, stress could lead to stress-induced gastrointestinal problems,
irritable bowel syndrome, acidity, acid reflux, insomnia, depression, heart disease, etc.
Moreover, stress could push the victim toward high risk behavior such as smoking, drinking,
and substance abuse. Stress-related illness led to increase in absenteeism and attrition
12
Even in India, organizations had woken up to this menace and were resorting to novel
methods including teaching the employees dancing and music, trekking, etc, to reduce stress
at the workplace. For instance, Tata Consultancy Services Ltd. had started different clubs like
Theatre Club, Bibliophile Club, Adventure & Trekking Club, Fitness Club, Sanctuary Club,
Music Club and Community Services Club, etc. Infosys Technologies Ltd. focused on
increasing self-awareness and provided the employees with guidance on how to cope with
off-site picnics, games, and inter-departmental competitions. Some companies were also
using a system of mentors and promoted open communication to improve interactions and
camaraderie at the workplace. Employees in most of the established companies had access to
in-house counseling centers. Some companies had also employed nutritionists to provide
healthy food at the office canteens and counsel the employees on healthy eating habits and
lifestyle. Some companies were also considering employing psychologists to counsel their
employees.
Experts felt that organizations were resorting to creative methods to address the issue of
stress at the workplace, but more action was required on this front, both in terms of
assessment of the situation and implementation of concrete steps to tackle the problem.
Stress does not have the same impact on every one. There are individual differences in coping
with stressful situations. Some people go to pieces at the slightest provocation; while others
(EQ) come to our rescue and guide us to respond appropriately to different stressors.
Some people thrive on stressful situations while others are over whelmed by them. What
accounts for the varying ability of people to handle stress? Needs to say its your Emotional
response to a particular situation that makes the difference. EQ helps you to cope with
13
stressful situations. Stress Management therefore largely depends upon striking on emotional
This study focuses on to identify the relationship between the emotional intelligence and the
stress management ability of an individual and thereby focuses on the role of emotional
2. Literature Review
in Organizations , pp 1-34.
Current interest in "emotional intelligence" has raised the question of whether it is possible to
improve the social and emotional competence of adult workers. Research in training and
development, sports psychology, and behavior change suggests that it is possible, but the
typical approach used in corporate training programs usually is flawed. Social and emotional
learning is different from cognitive and technical learning, and it requires a different
approach to training and development. This report presents 22 guidelines for developing
promote social and emotional learning. The guidelines suggest that the preparation and
Organizations increasingly are providing training and development that is explicitly labeled
presented here apply to any development effort in which personal and social learning is a
goal. This would include most management and executive development efforts as well as
14
training in supervisory skills, diversity, teamwork, leadership, conflict management, stress
Reduction http://www.buzzle.com/articles/developing-emotional-intelligence-an-
approach-to-stress-reduction.html
Encountering dozens of stressful events in any given day, individual lives under a constant
assault of stress chemicals and hormones. And whether the stressful event is significant or
minor, the body reacts in the same way. In fact, it may well be this constant barrage of
stressful events that result in increased adrenaline, heart rate, blood pressure and cortisol that
is more harmful than one big event. For this reason, individual need to reduce stress as it
occurs as opposed to waiting until the end of the day, or the weekend or a planned vacation.
Thus thereis a need of proven and effective techniques that can be used anywhere and
intelligence techniques are the best solution. People participating in Emotional Intelligence
programs have been able to reduce the physical symptoms of stress by applying a deceptively
simple technique, transforming negative emotions as they occur. Author talks about the
This paper examines how emotional intelligence and cognitive intelligence are associated
with job performance. They have developed and test a compensatory model that posits that
the association between emotional intelligence and job performance becomes more positive
as cognitive intelligence decreases. The results of a study say that, the employees completed
15
tests of emotional intelligence and cognitive intelligence, and their task performance and
organizational citizenship behavior were assessed by their supervisors. Hypotheses from the
model were supported for task performance and organizational citizenship behavior directed
at the organization, but not for organizational citizenship behavior directed at individuals.
Recent research indicates that emotions play an integral part in Managing stress and Anxiety
concept to the Management of Stress and Anxiety. The researcher examines two null
managing Stress and Anxiety. Emotional Intelligence Scale, Stress Inventory and General
Anxiety test were used for the measurement of all the variables. Results indicate that there
was a significant relationship between Emotional Intelligence and the variables of Stress and
Anxiety.
that the predictors of achievement Motivation of early adolescent girls-soio- economic status,
intelligence and academic achievement. Results of multiple regression revealed that academic
demands a strategy to enhance the cognitive ability to digest text information in the effort to
elicit meaning contextually. The objective of this research is to study the effectiveness of
16
research findings is that the emotional Literacy Based Reading Comprehension Strategy can
School Students: A Case Study‟. The study conducted in SriLanka, Jayawardena focused to
assess the Emotional Intelligence level of high school students. Research has observed a
relationship between EI and Academic success, above and beyond measures of cognitive
ability and personality. This study will focus further on the academic progress of Sri Lankan
Petrides K.V et al (2002). „The role of trait emotional intelligence in academic performance
and deviant behaviour at school. „The study was conducted under the auspices of the
Moderating Influence of Age, Intrinsic And Extrinsic Motivation.‟ The study examined the
achievement of Secondary School Students. This study adopted a survey research design in
order to explore the prediction of academic performance from emotional intelligence and
academic motivation (intrinsic & extrinsic motivation) of students. The result predicted that
Emotional Intelligence, age and Academic Motivation were potent predictors mildly
17
Fabian A C G et al(2014). „Multiple Intelligences: Learners VS Teachers.‟ The study
Education students and their teachers in their major subjects. It also suggests that the students
may have the same intelligence as for their teachers in some aspects but they differ in rank
order.
Intelligence with psychological well-Being.‟ The aim of the present study is to explore the
relationship between 347 of the female students in last years of Secondary school have been
selected with the help of multistage sampling method and have completed Rey‟s dogmatism
scale (1970), Goldman‟s emotional intelligence scale (1995). Emotions and feelings form
essential part of human life, So that the Depiction of life without it is difficult.
Emotional Intelligence.‟ The study was conducted to find the relation of academic
achievement of adolescents with emotional intelligence and study habits. Study habits are
strongly related to academic achievement. The findings will help teachers and the parents to
understand the importance of good, congenial, enriched school or home environment and
and Senior Secondary Schools.‟ The aim of study is to assess the Emotional Intelligence of
teachers teaching at Secondary and Senior Secondary levels. Result was presented under two
sections namely organisation of data and statistical analysis procedure adopted for
interpretation of the findings. They have concluded that teacher should understand and learn
18
how to channelize his own emotions and other attributes as well as the same of pupils in the
as a Predictor of psychological Risk and Change Proneness.‟ The objective of the study is to
study the joint and individual contribution of Rational Intelligence. Emotional Intelligence
and Spiritual Intelligence in predicting Psychological Risk and change proneness of Teachers
Separately. Results emerged suggest that jointly all the predictors have a significant
contribution but individually Emotional and Spiritual Intelligence are significant contributors
3. Research Gap
Limited work has been carried out on Emotional Intelligence aspect of service industries in
Mumbai. This study will cover holistic and multiple aspect of awareness of Emotional
Intelligence, as well as its influence and impact on the service industry in Mumbai District.
understanding and usage of the emotions could lead to the outstanding performance in every
aspects of the life. Individual being more at competitive edge are usually preoccupied with
stress, which make them emotionally weak, and when unsuccessful in achieving their targets,
19
In the current competitive environment where employees are expected to perform multi roles
with efficiency and effectiveness, it is highly needed to develop their right attitude and
emotional intelligence towards the unseen complexities of life and quality education. As
emotional intelligence is a subset of social intelligence with the ability to understand and
monitor one‟s own feelings and others too which allows the employees to mine the required
data for his achievement. The emphasis of this paper was to determine the factors which are
achievement of employees.
This project studies the various aspects of emotional intelligence. In this research data will be
collected to find out the correlation between emotional intelligence and organizational
achievement
The project concentrated on emotional intelligence among the employees in service sector
The data collected was analyzed on the principles of objectives of the project.
Intelligence
20
5. Objectives of the Study:
management
6. Hypothesis:
Hypothesis 1:
H0: The emotional intelligence will not correlate negatively with stress.
Hypothesis 2:
Hypothesis 3:
the organization.
H1: There is significant relationship between emotional intelligence of the individuals in the
organization.
21
7. Significance of Study
As emotional intelligence is not only a part of employees life or on the world of organization
it is also becoming a significant factor of one‟s recruitment in corporate life and in social life
too, which is beyond his academic achievement. The corporate world is recruiting leaders
who display EI. The practice of reflective thinking is a powerful tool in bringing about
understanding, competency and mastery into one‟s life. It is suggested to education world
that mentors should now focus on the factors revealed in the study to develop highly
emotionally intelligent youth to with such competencies where the academic achievement
and social intelligence can be achieved and applied as well at the most. Emotional
Intelligence is not sufficient to create optimal outcomes for youth. However, the way
emotional intelligence is used, both by youth and those who support them has a powerful
8. Scope of Study:
The scope of the study is limited to the study of Employee‟s from Service Sector Industries in
social success. Future studies can be directed to study the role emotional intelligence in
design indicates the blueprint for the collection, measurement and analysis of the data. The
design includes an outline of what the researcher plans and frames the research work. It
22
explains how samples are selected, sample size is determined, how data is collected, and
which statistical methods are used for data analysis”. (Kothari C.R., 2004)
a) Universe of Study:
c) Reference Period
c) Sample Size
The study will be carried out in Mumbai district which is situated in western part of
Maharashtra.
For the selection of respondent first Stratified Purposive Sampling will be done.
For the purpose of literature review all the research done on emotional intelligence till date
will be considered. For the purpose of research study researcher will collect secondary data
For the better assessment of the study 300 samples will be chosen for statistical analysis and
23
9.5. Sources of Data Collection:
Primary Data:
Primary data in this study was collected through by means of questionnaire and face-to-face
interview. The questionnaires will be provided to a sample size of about 300 Employees from
Service Sector Industries from Mumbai district. The questionnaire will mainly be focused on
both the questions of Emotional intelligence and its influence on the Organizational as well as
social success of the employees. This analysis will be followed by the interpretation of the
data by means of various pie-charts and pictorial representation and other mathematical
Secondary data:
The secondary data in this study is collected from various sources like:
HRM Journals.
Websites.
Both the qualitative and quantitative data will be analyzed in the backdrop of the research
objectives. Quantitative data will be tabulated and statistically analyzed using SPSS software.
Qualitative data will be interpreted based on information collected from the field. Descriptive
statistics, graphical presentation, tables, charts, t-test, ANOVA can be applied on variables.
24
10. Chapter Scheme:
Chapter 1- Introduction
References:
Goleman D., Working with Emotional Intelligence, New York: Bantam Books,
(1998)
Salvia J. and Ysseldyke J. E., Assessment (8th ed.), New York: Houghton Mifflin,
(2000)
Bar on R., Emotional and Social Intelligence: Insight from the emotional quotient
inventory, (2000) 5. Nabeel T. and Nazir M., Relationship between Intelligence and
Goleman D., Emotional Intelligence at Work, New York, Bantam Books, (1995)
25
Elias M.J., Gara M., Schuyler T., Brandon-Muller L.R. and Sayette M.A., The
Petrides K.V., Frederickson N. and Furnham A., The role of trait emotional
Parker J.D.A, Summerfeldt L.J., Hogan M.J. and Majeski S., Emotional Intelligence
and academic success: Examining the transition from high school to university.
Rode J., Mooney C., Arthaud-Day M., Near J., Baldwin T., Rubin R. and Bommer
Narain Shruti and Laxmi Vijaya, Emotional Intelligence and Academic Achievement
September, (2011)
26
Azizi Yahaya-et-al, Faculty of Education, University Technology Malaysia, Archives
Sandy Labby Frederick C., Lunenburg John R. Slate, Emotional Intelligence and
(2012)
Dubey Ruchi, Lecturer, B. Ed. Faculty, S.S. Khanna Girls‟ Degree College Emotional
27